Interview
Q&A Lisa Miles-Heal, GM & CTO, Unleashed Today we’re joined by Lisa Miles-Heal, CTO and General Manager of Unleashed Software. Can you tell us about Unleashed Software?
XU:
Unleashed has grown from NZ roots to become a global SaaS business; what challenges have you faced in this process?
LM:
LM:
Unleashed Software is a cloud-based inventory management solution for medium-sized businesses. We integrate with a number of best in class financial management, CRM, and ecommerce platforms, to provide a comprehensive solution for businesses that want to grow and scale without having to move to a expensive ERP solution.
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XU:
Making sure we can accommodate our customers in their time zones is a key challenge. People are important to us, which is why we want to have good people fronting to our customers in real-time. However, that’s difficult to do on a 24-hour time clock as it affects the team’s work-life balance. What we’ve found crucial to overcoming this challenge
is moving people from the main office to different geographies. We get to spread our knowledge and expertise, and in return we receive new in-market insights from working with customers.
XU:
Recently, Unleashed secured an investment of NZ$7 million. How is Unleashed planning to use the funds?
LM:
Unleashed started in New Zealand but in recent years we’ve seen consistently strong growth in the UK. Given the great product-
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