Thinking Business Dec 24

THINKING BUSIN E S S

Health & Wellbeing in the Workplace

A healthy workforce is a happy workforce. Page 24

n The Big Interview with Chris McCracken, Commercial Director of Advo. Page 18

n International Trade. Page 36

n Chamber Events. Page 40

n Kent Invicta Chamber Business Awards Winners and Finalists 2024. Page 42

n Import/Export Services. Page 45

n New Members. Page 48

Tudor Price Chief Executive

Welcome to the latest edition of Thinking Business magazine.

Another year has passed and what a year it has been with a new Government in power. It is encouraging to see that despite current challenges and the latest Budget that business confidence is on the rise.

A huge thank you to all our entrants and sponsors for the Kent Invicta Chamber Business Awards 2024.

Business confidence is on the rise

It was a fantastic event, as always, and congratulations to all the finalists and winners, who included Kent Crisps Ltd, which won Business of the Year 2024, Patrick Devine, of Devine Direct Labour Ltd, who scooped the Entrepreneur of the Year 2024, and TPF Recruitment, who was awarded the prize for Most Promising New Business 2024. It is a privilege to honour our business community with these awards.

Welcome to our new Patrons, who we officially appointed at a presentation ceremony at the Kent Business Leaders Dinner in November. The meal was based around Kent produce and accompanied by wines from Biddenden and Chartham Vineyards and it was truly delicious.

Our Patrons represent key sectors in the county and we are delighted to expand the team. The new Patrons join 10 others that were appointed in April. Thank you and welcome to the Kent Invicta Chamber Patrons for 2024/25: Ashford Borough Council, Brachers LLP, Caxtons Property

Consultants, Diamond Search Recruitment, Eurotunnel, Flowbird, MHA Baker Tilly, MidKent College, Nova IT Solutions, Smurfit Westrock, Stagecoach South East, Towergate Insurance Brokers and the University of Kent.

It is fantastic to see Advo’s continued success having acquired Cobdown House as their new headquarters and making several acquisitions. In the Big Interview, Chris McCracken explains how having centralised HR and payroll support can help SMEs to grow and concentrate on what they do best.

The Budget – the first one of the new Labour Government – was tough for businesses and we are hoping that there are better months ahead. The increase in employer National Insurance contributions, on top of a 6.7% increase in the National Living Wage, will further burden SMEs. However, if the Government’s plans to increase spending on infrastructure, sector-specific rates relief and more support for small business is realised soon, it will hopefully give businesses the boost they need.

Customs procedures are still holding back UK exports, according to a survey by the British Chambers of Commerce Insights Unit, published during International Trade Week. We need customs procedures to be simplified to make international trading easier.

The latest annual Kent Property Market Report has revealed that the outlook for the property market is improving, with business confidence higher than last year and the economy looking more positive.

This edition focuses on health and wellbeing, something we should all ensure that we put first and foremost in our professional and personal lives.

Have a wonderful Christmas with your family and friends. From all the Chamber team, we wish you a happy, healthy and prosperous 2025.

Tudor Price Chief Executive, Kent Invicta Chamber of Commerce

Giving Businesses a Voice: Influencing Policy and Shaping the Future

The Importance of Business Participation

With recent changes in government policy and the latest budget announcements, it is more important than ever for businesses to have their say. The Kent Invicta Chamber of Commerce strives to be the representative voice of local businesses, and the Quarterly Economic Survey (QES) offers you a platform to share your insights on these crucial economic shifts. But what exactly are the benefits of taking part in this survey?

How the Survey Works

When you take part in the QES, you’re doing more than just filling out a survey; you’re becoming a participant in shaping the policies that impact your business.

Here’s how it works: the data you provide is collected and analysed to paint a clear picture of the current business landscape both in Kent & Medway and through the British Chamber of Commerce at a national level. This information is then shared with local, regional, and national government bodies. Essentially, your voice helps to highlight the real-world challenges and opportunities that businesses like yours are facing, especially in response to the latest government budget.

The Impact of Your Feedback

Your insights can lead to more informed decisions and better policies that support business growth and stability. Imagine if the government knew exactly what your biggest hurdles were—whether it’s tax regulations, access to funding, or workforce issues. By taking part in the QES, you provide that crucial feedback. It’s like having a direct line to policymakers, ensuring that your concerns are heard and considered.

The Value of Early Insights

One of the standout features of the QES is that it is the earliest business sentiment survey, with data published in advance of the Office for National Statistics (ONS) data each quarter. This means that the insights gathered from your participation not only provide timely input for policymakers but also offer a leading indicator of economic trends.

Advocacy and Tangible Improvements

All this data and insights results in more effective advocacy efforts from the Kent Invicta Chamber and the British Chamber, as they use the survey results to lobby for changes that truly benefit the business community. In short, your input can lead to tangible improvements in the business environment, making it easier for your company to thrive.

Understanding Economic Climate

Additionally, the survey results provide a snapshot of the economic climate, business confidence, and market conditions, allowing you to see how your business stacks up against broader trends. This comprehensive insight can help you make more informed strategic decisions and adjust your business strategies accordingly.

Additionally, the survey results provide a snapshot of the economic climate, business confidence, and market conditions, allowing you to see how your business stacks up against broader trends. Understanding these trends can offer reassurance that you are not alone in facing these challenges as well as help you make more informed strategic decisions and adjust your business strategies accordingly.

Conclusion

The Quarterly Economic Survey isn’t just about collecting data; it’s a powerful tool for change and improvement. By taking a few moments to complete the survey, you’re investing in the future of your business and the broader economic community, especially during this crucial period. Your voice matters, and through the QES, you can make sure it’s heard. Complete the survey here and make your voice count!

Better Together: One Lawyer Two Clients

A new initiative to create a more collaborative route to divorce or separation

Joanna Lawrence, Senior Associate Solicitor at Girlings Solicitors, has recently completed training in a new initiative, Resolution Together, whereby one solicitor oversees the divorce of a separating couple.

This initiative is an alternative to the more traditional route, whereby each couple instructs a separate lawyer who works in their own individual interests, around their finances and any family arrangements.

The Resolution Together initiative allows a separating couple to reach an agreement in connection with matters of dispute arising from the end of their marriage. This might include matters concerning arrangements for children or separating the family finances.

The emphasis is on transparency, and openness of communication as well as dispute resolution. It is a constructive, collaborative and conciliatory approach to resolving matters with both parties committed to reaching an agreement without resorting to expensive and often time-consuming litigation.

As a trained practitioner of the initiative, Joanna will jointly guide separated couples towards reaching a financial settlement together or to agree together arrangements regarding the children and go on to draft any relevant applications to the Court to have their agreement given effect as a Court Order. Essentially it allows “one lawyer for two clients”.

This process is only effective, however, when committed to by both parties. The Family Lawyer overseeing the divorce will provide legal advice to both clients to guide them and help them reach an amicable agreement. The lawyer will also seek to resolve any matters which they cannot agree on without judicial intervention.

Resolution Together compliments the recent change in divorce law (No Fault Divorce introduced into UK law in April 2022), to remove the need to find ‘fault’ with the other party for the breakdown of the marriage. It builds on the less adversarial approach to ending a marriage and encourages parties to resolve their issues in a more amicable manner.

Joanna Lawrence Senior Associate Solicitor

Tel: 01227 367355

Email: joannalawrence@girlings.com

Joanna is also able to assist in matters which require expert advice and can refer to our in-house independent financial adviser for further guidance when necessary.

If there are specific areas which the parties are unable to agree on, then Joanna can refer parties to other methods of alternative dispute resolution which require external adjudication. This does not mean that Court proceedings are inevitable if there are one or two points which cannot be agreed on.

Not all clients will be eligible for this initiative. It is not open to couples where domestic abuse has been a feature of the relationship, for exmaple. Each client will undertake a suitability assessment to confirm whether this initiative is in their best interests before a joint meeting is conducted with the other party.

If this is something that you feel is right for you then do not hesitate to contact Joanna Lawrence for more information.

Protecting Business Interests

Whether making strategic decisions, managing staff, or building relationships with customers, running a business takes time, focus and energy.

In our experience, business owners don’t have the time to pay enough attention to their own financial planning goals, or the potential risks to their business. Seeking tailored financial planning advice can help business owners plan for the future with confidence.

Life is unpredictable, and business owners should take the time to consider the impact of death or serious illness of a business partner, key employee, or shareholder. This could mean years of hard work building a business could be placed in jeopardy and could also compromise the retirement plans of a business owner.

Losing key personnel to death or serious ill health could have devastating consequences for the future success of the business and its’ employees. Some businesses may even face closure due to the loss of an individual who is vital to the success of the business. This is why business owners should consider taking out Key Person protection for any individual whose loss could have a direct impact on the profitability of the business.

Key Person protection is an insurance policy that provides a cash benefit to the company in the event of the death, diagnosis of a terminal illness, or a specified critical illness, of a key individual in the business. The funds paid to the business from a valid claim could be used to help cover any potential reduction in profits due to

the missing individual, meet ongoing business expenses, or pay for recruitment and training costs for a replacement employee. Premiums for such policies are usually treated as a business expense and therefore tax deductible.

Once the decision to arrange cover has been reached, the business needs to decide on the level of cover required. Naturally, the cover should provide adequate compensation for the specific needs of the business, but at a premium that is affordable.

The level of cover can be based on the amount of income generated by the key person, or by calculating the level of contribution that individual has made to the business earnings in previous years. The duration of cover also needs to be determined. For example, do you need to cover an individual until their retirement date, or will the value of an individual to the business diminish over time?

The loss of a key employee is only one of a range of risks that a business could potentially face. Death of a shareholder or business partner could also have a significant impact, and how the business ownership is structured could lead to challenges in the event of death of a shareholder.

It is quite common for a shareholder in a small business to prepare a will that leaves their shares in the business to their spouse or children on death. This is understandable, as the value of the shares are left to the benefit of family members. The spouse or children may

not, however, have any interest in being a shareholder in the business and may prefer to sell the inherited shares to other shareholders. This may also be the desired outcome from the other shareholders’ perspective.

The shares will have a value, and other shareholders may have difficulty raising the necessary finance to purchase the shares. This is where a shareholder protection policy, arranged in an appropriate manner under a trust arrangement, can provide the necessary funds to the other shareholders so that the deceased shareholder’s shares can be purchased from the estate. Seeking the right advice is critical to ensure that an adequate level of cover is established, either using company profitability or net assets on which to base the calculation.

Whilst these policies present a further cost to a business, it is worth reflecting on the potential cost of not covering unforeseen events. Speaking to an independent financial planner can help review your business protection needs and arrange appropriate cover where necessary from insurers across the marketplace.

© Financial Advice and Services Ltd 2024

10 Festive Creative Marketing Ideas from Howell & Hicks

1. Christmas Cards: beautifully branded and either printed and posted or emailed as an attachment.

2. Newsletter: a well-designed seasonal email is the perfect way to share festive promotions and thank your contacts for their custom/support.

3. Email Signature Image: don’t miss this trick. Add eye-catching graphics and a festive message to show your contacts you care. (And then recycle the design year after year).

4. Festive Social Media Graphics: serious or funny, static, or animated - but always correctly formatted.

5. Promo Leaflet: folded or flat, A5 or A4, a professionally designed leaflet gets you noticed for the RIGHT reasons.

6. Festive Menus: the effort that goes into a great-looking festive menu is always appreciated.

7. Gift Cards & Gift Vouchers: if people love your products or services, they’ll also love gifting them to their friends and family. But don’t skimp on the design, or you’ll risk losing the ‘wow’ and ‘thank you’ factors.

8. Advertising: Festive offers? New product lines? Seasonal opening hours? Shout it from the rooftops with impactful posters, press ads, paid social media ads etc.

9. Gift Packaging: make unwrapping presents even more memorable with bespoke boxes, branded swing tags, ribbon, and gift-wrap. The perfect finishing touch.

10. 2025 Calendars: a great way to get your brand into multiple offices and/or homes. And a daily reminder of your brilliant business. Just don’t leave designing them too late!

www.hh-creative.com

When is the right time to act under a lasting power of attorney?

Understanding the process for assessing mental capacity is crucial for any attorney who wants to act under the terms of a lasting power of attorney, according to a lawyer who specialises in supporting elderly or vulnerable people.

‘Mental capacity’ refers to a person’s ability to make decisions for themselves. The Mental Capacity Act 2005 sets out a twostage test to assess mental capacity. Firstly, does the person have an impairment of their mind or brain, and secondly, does any such impairment mean the person is unable to make a specific decision when they need to?

Lucie Glover, an Associate in Furley Page’s Elderly and Vulnerable Client Team, said: “The mental capacity assessment process is intended to ensure that individuals’ wishes are respected and legally binding, protecting their autonomy while safeguarding against potential abuse.

“The mental capacity of your loved one will have been assessed when they made the lasting power of attorney but determining whether someone has the necessary capacity to make a decision when they are deteriorating is not always straightforward.

“You must assess whether evidence of deteriorating capacity is part of a broader decline that impacts the person’s ability to retain, understand and weigh information, and communicate their decisions. This is a sensitive judgment call, and if there is any doubt or concern, it is crucial to consult a solicitor.

“In addition to this, any decision or act done by the attorney on the person’s behalf MUST always be done in that person’s best interests. What acting in someone’s best interests means is not always readily understood and

can cause problems for the attorney if they act inappropriately. It is always a good idea to take professional legal advice to be safe.”

For a health and welfare power of attorney, you can only start to make decisions for the donor when they are unable to make decisions relating to any aspect of their health and welfare for themselves. By contrast, for a financial power of attorney, subject to the terms of the document, you can help your loved one with financial decisions and actions from the time that the power of attorney was registered, if you have their consent while they have capacity, and you always act in their best interests.

Lucie continued: “When it comes to assessing mental capacity for the purposes of acting under the authority of the lasting power of attorney, your loved one’s doctor is often the key professional involved. Attorneys must act in the donor’s best interests and follow any instructions or preferences.

“Caring for someone with a mental impairment carries a lot of responsibility. A qualified solicitor can advise you on how to conduct or facilitate a mental capacity assessment, ensuring compliance with all legal requirements.”

For more information visit: www.furleypage.co.uk

KIMS Hospital marks a decade of growth in Kent with special celebration

Around 50 people attended a tea party at KIMS Hospital this weekend to celebrate the 10-year anniversary of the largest independent hospital in Kent.

The Lady Colgrain, Annabel Campbell, Lord Lieutenant of Kent, unveiled a 10-year anniversary plaque, and joined KIMS Hospital Executive Chairperson, Prema Subaskaran, to plant a tree in commemoration of the milestone.

The event was attended by past patients and the local community, dignitaries, and councillors for food and celebratory champagne.

The hospital welcomed its first patient in April 2014 and has grown into a thriving business across multiple locations, opening Sevenoaks Medical Centre in 2020 and being acquired by LycaHealth in 2021, joining their diagnostic centre and Joint Advisory Group (JAG) accredited endoscopy centre in Orpington, and diagnostic centre in Canary Wharf.

Mrs Subaskaran, Executive Chairperson at KIMS Hospital and

LycaHealth, said: “KIMS Hospital reaching 10 successful years as the largest independent hospital in Kent is a significant milestone and

I’m delighted to mark the occasion alongside The Lady Colgrain by unveiling our new plaque and planting a commemoration tree.

“We’re proud to care for the local community, and have exciting plans for the next 10 years, including becoming an Orthopaedic Centre of Excellence, and recently opening a second Cath Lab in our dedicated cardiology centre.

“I want to thank all of our patients for coming to us time after time throughout their lives, both for themselves and with their loved ones, and to our hard-working teams who put the patients at the heart of everything they do.”

Annabel Campbell, The Lady Colgrain and KIMS Hospital Board Member, said: “As Chair of the hospital board I know that Prema will continue to lead the hospital with vision and ensure that it remains at the forefront of healthcare innovation for many years to come”

KIMS Hospital offers more than 35 different specialties to NHS and private patients including Orthopaedics, General Surgery, Cancer Services and Cardiology. www.kims.org.uk

Why the Kent business community is so vital to law firm

In 2018, Leverets’ founders Rupert Butler and Stephanie Davies set out to usher in a new era of legal service by building a combined barrister-solicitor practice. The goal was to deliver a streamlined, cost-effective and highly personal client experience, free from the fragmentation of the traditional model. And that’s exactly what they feel they’ve achieved.

Building on experience in litigation and transactional matters, dispute resolution and mediation, Leverets was centred around four fields of law: commercial and company litigation, personal and corporate insolvency, civil fraud and public inquiries.

For decades, London was seen as the top location for lawyers seeking a successful career. So why did Leverets choose the Garden of England, and why is the Kent business community so vital to them?

Though Leverets was already established in Sevenoaks, the remote working revolution brought about by Covid19 proved that solicitors and barristers can work anywhere, and London need no longer be the centre for quality legal services.

A talented workforce of legal professionals seeking a better work-life balance, lower operating costs and excellent connectivity

to both London and Europe all made Kent a great place to build a law firm.

Fast-forward to 2024, and Leverets has carved a reputation for being able to handle anything from high value work on behalf of large international enterprises, to advising SME business leaders on a wide range of matters.

Leverets is passionate about supporting the Kent business community, saying: “We’re here for the people and the businesses that make Kent the great place that it is.”

www.leveretsgroup.co.uk

Prema Subaskaran, Executive Chairperson at KIMS Hospital and LycaHealth and Annabel Campbell, The Lady Colgrain and KIMS Hospital Board Member with past patients

Prema Subaskaran, Executive Chairperson at KIMS Hospital and LycaHealth and Annabel Campbell, The Lady Colgrain and KIMS Hospital Board Member

John Perry, Mayor of Maidstone, Annabel Campbell, The Lady Colgrain and KIMS Hospital Board Member, and Prema Subaskaran, Executive Chairperson at KIMS Hospital

Kent Invicta Chamber appoints three new Patrons at Kent Business Leaders Dinner

Kent Invicta Chamber has appointed three new Patrons in a presentation ceremony staged at the latest Kent Business Leaders Dinner. The dinner was held on Wednesday 6 November in the Great Hall at Priestfield Stadium, home of Gillingham Football Club.

Over 70 guests were welcomed by Tudor Price, Chief Executive at Kent Invicta Chamber, and everyone enjoyed a truly delicious meal based around Kent produce accompanied by wines from Biddenden and Chartham Vineyards.

Before dinner, three new Patrons for the 2024-25 term were announced. They were presented with prestigious certificates which were designed and produced by local businesses Oak Creative and Frameworx.

Patrons of the Chamber represent key sectors in the county and organisations that support and service the local business community. The new Patrons join ten others that were appointed in April this year.

Tudor Price, Chief Executive, Kent Invicta Chamber said ‘I would like to thank all our Patrons for their

commitment to the Chamber. I am delighted to welcome Diamond Search Recruitment, Eurotunnel (A Getlink Company) and Nova IT Solutions to the scheme and look forward to building a closer relationship with them.’

After dinner Tudor interviewed Brad Galinson, Chairman and Owner of Gillingham FC. The self-made millionaire American businessman spoke openly about quitting his medical studies at Ivy League, Brown University to follow what turned out to be a very rewarding entrepreneurial journey.

Buying Gillingham FC two years ago he outlined the original drive for investing in the Club and his aspirations for it.

The Kent Invicta Chamber Patrons for 2024/25 are Ashford Borough Council, Brachers LLP, Caxtons Property Consultants, Diamond Search Recruitment, Eurotunnel, Flowbird, MHA Baker Tilly, MidKent College, Nova IT Solutions, Smurfit Westrock, Stagecoach South East, Towergate Insurance Brokers and the University of Kent.

Images courtesy of Matthew Valentine

Tudor Price, CEO, Kent Invicta Chamber (Centre) hosts a table at the Kent Business Leaders Dinner held at Priestfield Stadium

Heather and Roland Nowak, Nova IT Solutions (Left) and Noreen McKechnie, Diamond Search Recruitment (Right) receive their Patron certificates from Tudor Price, CEO, Kent Invicta Chamber (Centre)

Tudor Price, CEO, Kent Invicta Chamber (Left) interviews Brad Galinson, Chairman and Owner, Gillingham FC (Right)

Natalie Benville, Eurotunnel - A Getlink Company (right) receives a Patron certificate from Tudor Price, CEO, Kent Invicta Chamber (left) at the Kent Invicta Chamber Business Awards 2024.

University of Kent appoints YolanDa Brown as Chancellor

The University of Kent, a Patron of Kent Invicta Chamber, recently appointed double-MOBO winning musician and broadcaster YolanDa Brown OBE DL to the role of Chancellor, succeeding Gavin Esler who retired from the position after almost 10 years.

Having graduated with a first-class undergraduate master’s degree in European Management Science with Spanish from Kent Business School, before going on to achieve her second master’s degree and undertake a PhD, YolanDa was installed as Chancellor during one of the University’s graduation ceremonies in July.

YolanDa’s commitment to music and education has been synonymous throughout her career. As well as releasing critically acclaimed albums and touring with the likes of The Temptations, Jools Holland, Billy Ocean, Dave Stewart and more, YolanDa was Chair of Youth Music for six years and is currently a sitting member of the Arts Council, Chair of the BPI - the representative voice for record labels in the UK – and an ambassador for the Prince’s Trust, among other positions. She was also recently appointed a member of the Arts and Media Honours committee by former Prime Minster Rishi Sunak.

In her role as Chancellor, YolanDa’s duties include conferring degrees, chairing the

University’s Court and representing the University on special occasions. In November, she presided over graduation ceremonies at both Canterbury and Rochester Cathedrals and visited the Docking Station on Chatham Historic Dockyard to celebrate the start of the construction phase of a ground-breaking project which will see it transformed into a state-of-theart creative facility for Medway.

Speaking about her new role, YolanDa Brown said: ‘My time at the University was character building, life affirming, and a bucket full of emotions. Every single time I am on campus a new memory returns, so you can imagine my joy accepting this role as Chancellor. The University has always been at the forefront of fostering a diverse, inclusive, and vibrant community. Its dedication to providing outstanding education, promoting research that makes a real-world difference, and its unwavering support for students from all walks of life resonate deeply with my own values.

‘I am excited to work alongside the talented staff and students to build on this foundation as the University strives towards new heights of achievement.’

YolanDa’s connection with Kent goes beyond her studies, as she played for the University netball team, taught undergraduate business on the Medway campus and, since graduating, has played at Gulbenkian Arts Centre on numerous

occasions, and even represented the University on the BBC’s Celebrity University Challenge. The University is preparing to celebrate its 60th anniversary in 2025 and will once again be bringing together businesses, policymakers and academics on their Canterbury campus at the Kent and Medway Business Summit on Tuesday 13 May.

Flowbird embraces significant growth

Flowbird, a Patron of Kent Invicta Chamber, is experiencing substantial growth in the final quarter of this year. The company is not only expanding its workforce but also increasing its office space. Flowbird has extended its operations to the ground floor of its current headquarters, allowing for much-needed space and the opportunity to create a dedicated area for its sales team.

Once the new offices are fully operational, Flowbird will be launching the Flowbird Growth Academy. This initiative aims to provide learning opportunities and resources to support increased sales and growth for local businesses in Kent.

Flowbird Growth Academy will serve as a rental space designed for sales teams seeking to level up their performance through interactive training sessions and collaborative workshops.

“At Flowbird, we are thrilled to be expanding both our physical space and our workforce as we continue to grow and evolve,” comments Jason Rainbird, Managing Director. “The launch of Flowbird Growth Academy reflects our commitment to fostering talent and providing valuable learning opportunities to Kent and Medway businesses. By increasing our sales team and creating a dedicated training facility, we’re not just investing in our own future, but in the future success of the community around us.”

In just eleven years, Flowbird has gone from Jason, his wife Angie and their dog Dexter starting Flowbird in their garage in Ashford to becoming one of the UK’s leading CRM agencies with nearly 20 employees.

If you’d like to find out more about the Flowbird Growth Academy, please email hi@flowbird.co.uk

Flowbird’s new office space opened in November 2024

Eleven years ago Flowbird operated in a garage

Why good data protection builds customer trust and confidence

The New Year is a great time to start using all the customer data you’ve stored in your business but never made the most of. Used well, your data can be an asset to your business and help you build customer relationships.

Data helps shape your offering

It can tell you:

• Product popularity – how many people are buying it? Is it worth stocking, marketing, manufacturing etc?

• Repeat buying – does this customer buy more than once? When? Could you encourage them to buy it more?

• Local information – knowing where customers live can aid a geographical campaign or partnership link-up.

Data segmentation helps customers feel valued

Segment your audience data into meaningful categories such as:

• Those who’ve enquired or looked at your products/services but not yet bought

• Previous purchasers who haven’t bought for a while

• Regular buyers who could be interested in something else in your range

This allows you to talk to each sub-group in a way that’s appropriate, so they’re confident you understand their needs.

Trust influences a purchase

Research by OneTrust and the Data & Marketing Association found that 70% of consumers say trusting a brand is more important now than in the past. The recent UK Business Data Survey found that 77% of consumers make choices based on trust.

Using customers’ data to improve their experience with your brand, helps them trust you more.

Make 2025 the year you unlock the relationship-building opportunities in your data!

Ask me for friendly advice, a data review and recommendations of where to start.

Judith Andrews Business Tamer www.businesstamer.co.uk

AI helps keep road safety at heart of business as award recognises impact

Countrystyle Recycling’s commitment to reducing road accidents, injuries and vehicle pollution has seen it receive a national award.

The team from the Kent-based waste management company has been recognised at the 2024 UK Fleet Champions Awards, administered by national road safety charity Brake, for its efforts to ensure its drivers are safe.

Countrystyle won the award for a number of initiatives, including its use of AI Dash Cams and real-time vehicle tracking provided by Samsara, which led to driver safety scores climbing from 76 to 92 out of 100, and a 21.6 per cent drop in insurance claims.

Employing nearly 500 people, Countrystyle Recycling operates a fleet of 294 commercial vehicles including service vans, skip loaders, hook loaders, dustcarts and articulated tractor units. The company won the Small/ Medium Fleet Company Driver Safety Award, sponsored by Fleetmaster Group.

Carl Leader, Logistics Director at Countrystyle Recycling, said: “Road safety is at the heart of our business, and we will do everything we

can to protect the communities we serve as well as our workforce.

“Our partnership with Samsara gives us the technology to support our drivers and crew. It’s a great tool to have in the cabs and we’re proud to have them as a partner.”

The 2024 UK Fleet Champions Awards were sponsored by Lightfoot, in partnership with Driving for Better Business by National Highways.

www.countrystylerecycling.co.uk

How to use LinkedIn for business – get started or use it more!

LinkedIn is the ultimate contacts book for businesses. If you are selling products or services, growing your business, increasing your network, looking for suppliers, going to networking events or are in a competitive industry, LinkedIn should be a social media platform you get to grips with.

Sarah Hawes from Izzy PR gives her tips.

Complete your profiles

Fill in absolutely every box in your profile and also add the images – a branded background one and a headshot.

Post regularly

Post a mix of what you do, client work, reviews, staff news, company news, successes, client wins, awards, and educational tips. Share others’ content if relevant.

Add an article

Showcase your knowledge on a particular point, to educate, show your expertise and answer a question.

Write a regular newsletter

Reach a subscribed audience regularly, with your expertise and knowledge. Invite people to recommend you

Ask clients and peers for recommendations so that others are influenced by them in choosing you.

Interact

Reply to comments on your own posts and comment on others’ posts, connect with people you meet, accept relevant connection requests and message them to find out what they do and who for, then let them know what you do too.

You never know where it will lead.

Sarah Hawes

The Countrystyle Recycling team collecting the trophy (pictured left to right): Carl Leader, Logistics Director; Lauren Austen-Nash, Head of Fleet Compliance; Sophie Mileham, Fleet Compliance Officer; and Brad Conway, Head of Trade.

Brilliant apprentices recognised at MidKent College

Building and Maintaining a Healthy Brand

In today’s fast-moving business landscape, where consumer expectations are at an all-time high, keeping your brand healthy is essential for SMEs to thrive.

Achieving this requires a balance of authenticity, strategic marketing, and adaptability. Here’s how SMEs can build strong, enduring brands in an ever-changing market.

Build strong brand foundations

The first quarter of the new academic year at MidKent College, a Patron of Kent Invicta Chamber, has seen 3 apprentices achieve an ‘Apprentice of the Month’ accolade.

Reflecting the wide diversity of apprenticeship courses at MidKent College, Lance Taylor-Dean is on the Engineering Operative (Mechanical Machinist) course, Archie Wareham studies Bricklaying and Joshua Lake is at Level 3 in Business Administration.

Lance is an apprentice with engineering specialists, MEP Ltd, at Aylesford in Kent and is on the Engineering Operative (mechanical machinist) course. Chris Johnson, Head of Operations, MEP Ltd, said: “Lance has grown to become a great asset to MEP. His technical skills have grown throughout his time with MidKent College and continue to impress.”

Reynold Thomas, Lance’s training officer at MidKent College said: “Lance exemplifies dedication and excellence in his work, consistently going above and beyond to achieve the highest standards. His meticulous attention to detail is evident in his exceptional performance.”

Lance said: ‘’Coming to MidKent College straight after school and starting my apprenticeship has been a learning curve that has taught me confidence, determination and time management. MEP have supported me throughout.”

Archie Wareham is an apprentice with Wolfe Bricklaying Contractors who are based in Hadlow. Craig Street, MidKent College Bricklaying assessor, said:

“Archie has a great work ethic and has shown respectful behaviour from the start of the day to the finish, concentrating on his build.”

Archie said: “I tried hard to get where I am with the help of my gang and college tuition. I have no concerns on the progress of my apprenticeship.”

Joshua Lake is a Level 3 Business Administration Apprentice in the Business Services team at MidKent College. His supervisor, Natasha Barrett, Delivery Manager, MidKent College, said: ‘Joshua has exhibited remarkable development of knowledge, transforming from a trainee into a proficient administrator. Over time, his grasp of advanced techniques and industry-specific practices has expanded significantly. Additionally, participation in collaborative projects on how to improve our department has not only enhanced learning but also demonstrated the ability to contribute meaningfully to team objectives.’

Catherine Avery, Industry training manager (Professional Qualifications) at MidKent College, said: ‘Joshua is aiming for a distinction which is what we want to hear. He works tirelessly when in class and has a portfolio that reflects this.’

Joshua said: ‘The Business Administration Apprenticeship has helped to improve my knowledge of administrative skills and the laws and legislation surrounding it, especially in health & safety and employment law which will be useful as my career progresses.’

Congratulations to all 3 apprentices.

If you would like to find out how apprenticeships could help your business visit https://www.midkent.ac.uk/apprenticeships

A brand grounded in clear values and a well-defined purpose ensures authenticity and consistency in all marketing efforts. “Marketing for SMEs is about balancing long-term brand building with short-term sales goals,” explains Jessica Banks, Brand Manager at Oak Creative. Establishing clear objectives that echo your brand’s “why” keeps your efforts focused and ensures your audience connects emotionally.

Adapt to a dynamic market

The current business environment is fast-paced, with consumer demands for quick service, seamless online experiences, and authenticity higher than ever. SMEs must rise to this challenge by staying agile. Experimentation and a start-up mindset, combined with strategic marketing plans, are crucial. A brand that stays true to its values while embracing innovation will stand out, building loyalty in an oversaturated marketplace.

Keep the human touch

Emerging technologies, such as AI tools like ChatGPT, offer SMEs exciting opportunities to streamline processes and enhance marketing. However, technology alone isn’t enough. “AI works best when you stay true to your brand,” say the experts at Oak Creative. Combining AI’s efficiency with the creativity and emotional resonance of human engagement ensures your brand remains authentic and relatable.

A healthy brand is one that balances strong values, strategic adaptability, and thoughtful technology use. By staying true to your purpose, being responsive to market demands, and leveraging innovation smartly, SMEs can build brands that not only survive but thrive in their marketplace.

www.oakcreative.co.uk

Chris Johnson, Head of Operations, MEP Ltd and right, Lance Taylor-Dean.

Left, Lee Magri - Wolfe Bricklaying Contrators Charge Hand, (middle) Archie Wareham, apprentice, (right) Craig Street, MidKent College Bricklaying assessor.

Joshua Lake and right, Natasha Barrett, Delivery Manager, MidKent College.

Does social media really work for B2B?

There is no doubt that social media is a fantastic channel for influencing a consumer audience, but in the B2B sector there is still scepticism about its effectiveness even though many industry reports show that it’s extremely successful.

In this short article let’s just focus on LinkedIn where a State of B2B Marketing Report from Wpromote shows it to be 277% more effective for B2B lead generation than other social media channels and is used by 89% of marketers, of which 62% say it generates leads for them. And according to a Content Marketing Institute report LinkedIn was second only to search engines for success.

It enables businesses to connect to the right audience and this is where the business experts tend to be; but it’s also important to recognise that instant results are not guaranteed as social media is a gradual process of raising awareness and

building trust with an audience over time. A typical buyer consumes 7 to 10 pieces of content before making their choice and according to a report on GlobeNewswire, 75% of them say thought leadership helps them determine which vendor to approach.

The advantage it has over other social media channels is that it can target professional data such as position, seniority, industry and location so that you don’t waste budget on reaching the wrong audience – in fact LinkedIn claims that the cost per lead is 28%

lower than Google Ads. And yes, you could run ads, but good B2B content is much more appealing and prospects don’t feel like they are being sold to. Everything on LinkedIn is within a business context where members come to research business topics and advance their careers, creating a receptive mindset for B2B conversations with adverts appearing alongside this content in the news feed for a seamless user experience.

The beauty of social media is that it helps prospects to identify themselves when they follow,

The beauty of social media is that it helps prospects to identify themselves when they follow, like, share or comment on content, giving a good indication that they have an interest in your product or service and you have the opportunity to connect with them immediately.

like, share or comment on content, giving a good indication that they have an interest in your product or service and you have the opportunity to connect with them immediately.

Good content will ultimately drive people to visit your website to discover more, but it’s crucial to make the transition smooth. If your brand identity on social channels is inconsistent with your website and the landing page you direct them to is irrelevant to the content the prospect has just come from, then you risk losing their interest.

No platform reaches a captive audience more effectively than LinkedIn and experts recommend posting at least 3 times a week to stay front of mind with your prospects.

To find out more about B2B marketing visit brandspacemedia.co.uk

There may be comfort in sticking to what you know, but to get ahead of the competition it often requires a smarter approach.

We’re offering complimentary advice worth £200 to Chamber of Commerce members, including a review of your brand’s strength across all marketing channels and a single page summary of ideas to action immediately, so you can put your best foot forward. There are no shoestrings attached and certainly no cobblers –just honest expert advice to help you stride ahead.

Marvellous Marv your creative partner

I am Marv, founder of Bailey Creative, as a new member to the Kent Invicta Chamber of Commerce I would be delighted to share my story and passion for typography and anything creative across all media platforms with fellow Chamber members.

In a competitive business environment, creative impact is crucial, a well-designed brand can have an enormous effect and help business grow!

Do you want to stand out and reach that all important target audience with a memorable visual footprint? If you need any design-related assistance you can count on me!

To find out more and to see my latest work visit: www.baileycreative.co.uk

Dover Marina Hotel

& Spa a charm all of its own

Dover’s most iconic seafront hotel has been transformed, with stunning new luxury suites, a sophisticated new bar, completely revamped meeting rooms and a bigger and better spa with a range of new offerings.

While the Dover Marina Hotel & Spa has benefited from an exciting top-to-bottom makeover, the sophisticated 19th century building on Waterloo Crescent has lost none of its historic elegance and period charm.

After expanding into an adjacent building, the hotel now offers no fewer than 122 wellappointed rooms, every one of them either refurbished or new, including five new suites that offer the most luxurious stay imaginable.

Nestling in the shadow of Dover Castle, with stunning views across the beach and over the Channel, the Dover Marina Hotel & Spa boasts a charm all of its own, Dover Marina Hotel & Spa boasts a charm all of its own, while the recent refurbishment has added a stylish layer of luxury to the rooms and facilities.

Diners can choose between Wheeler’s Fish and Chips and Mr White’s English Chophouse, which has introduced a new winter menu and

a seniors’ lunch option, while the stunning new lounge bar is set to become a destination in its own right.

For business meetings, conferences, weddings and other occasions, the hotel offers two fully equipped, newly appointed function rooms, while a new reception area is set to be unveiled shortly.

The expansion and refurbishment has added two additional treatment rooms and a hair salon to the spa, which includes a gym and sauna, making the hotel the ideal destination for a weekend break or longer stay.

For more information visit: www.dovermarinahotel.co.uk

Think ‘gift list’ to maximise your Christmas marketing ROI

Who are you buying gifts for this Christmas? Will you be sending the same thing to everyone? Will every gift be of the same value?

Most likely not.

Now transfer that thinking to how you spend your marketing budget at Christmas. It isn’t a one size fits all approach as, like your Christmas gift list, your customers have the same level of variation too – they will respond differently to different messages, channels and offers; they are not all of the same value –nor will they ever be.

Many of our clients have a high dependency on sales through the Christmas season and therefore save up most of their spend to push Christmas harder. Making sure it’s targeted and tailored increases the return.

Here’s some sage advice shared by Angela Hall of The Insight House:

1. Firstly, make your communications timely at a customer level – let them know what they want to know, when they need to know it.

2. Understand each customer and what makes then shop with you. Only send them communications that are relevant and match what you know.

3. Prioritise who you communicate with by potential growth and likelihood to even respond.

You can easily achieve all three of these aims by delving into the insights hidden in your customer data, says Angela.

All that’s required is a bit of know-how. She adds: “So go on, put TIH at the top of your Christmas list and we’ll help to transform your Christmas ROI.”

See insighthouse.co.uk for more information.

New Year, Healthier Workforce: Kickstart 2025 with Wellness Initiatives that Work

Now is the perfect time to focus on workplace wellbeing, with many people motivated to make healthy changes. Businesses can use this momentum to promote wellness initiatives that help employees thrive both at work and at home. Healthy habits have a huge impact on how employees perform. So, it makes sense for employers to encourage those habits to boost productivity, morale, and overall wellbeing.

1. Tap into January Motivation

With the new year energy high, it’s a great time to highlight your workplace wellbeing services. Use the momentum to offer personalised wellbeing initiatives, such as mini health checks or wellness workshops. These checks can help focus employees on making healthy changes that really make a difference.

2. Review Your Wellbeing Provision

The new year is a good time for businesses to review their existing health and wellbeing provisions. Are there any gaps in your current programme? Are employees receiving the support they need to stay healthy and productive? Consider areas such as health surveillance for employees in COSHH roles or stress management training for line managers.

3. Encourage Healthy Habits

Healthy habits don’t just benefit employees at home—they directly impact how well they perform at work. By fostering a workplace culture that encourages regular movement, balanced eating, and mental health support, businesses can improve both wellbeing and productivity. Stress training for line managers can help create a more supportive work environment, reducing burnout and keeping teams motivated. By taking these steps, businesses can harness the energy of the new year to prioritise employee health, boost performance, and create a positive work culture that lasts all year round.

For more information on workplace health services, at your site or ours, contact All Health Matters: www.allhealthmatters.co.uk

Seafood restaurant celebrates retaining Double Rosette award from AA

The team at Shepherd Neame’s fine seafood restaurant, The Fish on the Green, is celebrating after hearing it has retained its Double Rosette award from the AA.

It is the 13th year that the restaurant, in Church Lane, Bearsted, on the edge of the village green, has received the award, and 15 years since it received its very first AA Rosette.

The AA says of the site: “The quintessentially English setting of a Kentish village green may seem a surprising location for a restaurant that majors on seafood but this unpretentious and friendly venue has built a strong local fan base.”

The latest news comes as a testament to the hard work and dedication of Head Chef Peter Baldwin, who has been at the Fish on the Green for 16 years, and his close-knit team, which includes new General Manager Hannah McDonough, who joined the team a month ago.

The restaurant, which has been part of Shepherd Neame since 2016, is also due to undergo redecoration inside in the coming months.

For more information visit: www.shepherdneame.co.uk

Veterans Association: A community anchor for support and growth

New Chamber member, the Veterans Association is dedicated to being a steadfast pillar for veterans of all ages. From providing a welcoming coffee hub where stories are shared over a warm cup, to offering crucial counselling sessions, they are here to support our veterans in every facet of their lives.

Their counselling services are tailored to address the unique challenges faced by those who have served, providing a safe space for healing and growth. Additionally, their housing support extends a helping hand to veterans navigating the complexities of securing a

home, ensuring no one is left behind. They also provide training courses tailored to help veterans transition back into the workforce, offering them the skills and confidence they need to succeed in various industries.

The Veterans Association is not only a charity, but a community where veterans can find camaraderie, purpose and the resources they need to thrive. They are also fortunate to have the support of local businesses through sponsorships and partnerships, which play a crucial role in their ability to extend their reach and enhance their services.

www.theveteransassociation.org

Top 5 Reasons why you should train to be an Executive Coach

The post-COVID landscape has transformed leadership, demanding leaders to be more than managers. Today, leaders must nurture their teams’ well-being, support work-life balance, and help them realise their potential to create greater capacity. A coaching approach enables leaders to foster these skills in others, creating a work culture where people feel valued, empowered, and resilient.

Here’s why executive coach training is vital for leaders:

1. Connection

Coaching builds trust and open communication, allowing leaders to connect deeply with team members. This enhances morale and loyalty, making employees feel valued.

2. Empowerment

Coaching empowers employees to take ownership, think independently, and solve problems. Leaders who coach foster a proactive, resilient workforce.

3. Development

A coaching mindset focuses on individual growth, helping employees reach their potential and preparing them

for future leadership roles, ensuring a steady talent pipeline.

4. Self-Awareness

Leaders trained as coaches often gain greater self-awareness through practices like active listening and reflection. This heightened awareness enables them to manage their own biases and emotions, leading to more thoughtful and empathetic decision-making.

5. Innovation

When employees feel supported and encouraged to think creatively, innovation flourishes. Leaders who coach create an environment where team members feel safe to propose new ideas, driving fresh solutions and keeping the organisation competitive in a dynamic market.

Can anyone coach?

Yes, anyone can train to coach if they have the ability to listen and to believe that person in front of them has the answer. If, as a leader, you can be curious and not triggered, it’s a people, culture, and business game-changer!

To get in touch, visit: www.leadwithoutlimits.co.uk

Why Amy set up Not Just Travel to help holidaymakers

Amy Perring, from Smarden, Kent, has worked in financial services for 15 years in various operational based roles, primarily in the continuous improvement/customer experience space.

However, her true passion is travel; the world is a big place with so many fantastic places to explore. Over the years she has helped friends and family plan their holidays, so she thought why not make this a business? So that’s why she set up Not Just Travel with Amy Perring, so she can offer advice and guidance on helping more people have unforgettable holidays. Do you love going on holiday, but hate how long it takes to plan? On average, it takes eight hours and 32 different website visits to find a holiday, and many people give up! That’s where I can help.

As your Personal Travel Consultant, all it takes is a call with me to find your next perfect escape. I have access to over 450 suppliers, many of which are trade only, meaning I can take you anywhere, on any budget. I work with the big brands too, such as TUI, EasyJet and Jet2 to name a few, and you’ll have peace of mind knowing you are ATOL and ABTA protected.

I have access to low deposit schemes and interest free repayments, so that next break might be more affordable than you think!

But it doesn’t stop when you’ve booked with me. I’m just on the other end of the phone whenever you need me, before, during or after your holiday. No waiting for call centres to pick up, you truly get a 5* bespoke service.

amyperring.notjusttravel.com

Why cleaning matters – for reputation and staff wellbeing

The cleanliness of a business says a lot –and if it’s not being done properly, people will notice. Staff working in unclean or unhygienic premises are more exposed to germs and bacteria, which can bring an increased chance of being sick – a challenge to businesses, impacting staff, production and finances if temps are needed. Visitors will also notice if things are unclean – and it can affect reputation.

Your Cleaning Solutions was founded in 2021 by Hayley Wallis and Beki Robinson, with the aim of providing a premium cleaning service in and around Ashford for both commercial and domestic customers.

Hayley said: “From the start, we decided to address the low wages paid to cleaners and do something about it, by paying above the Living Wage (accreditation pending) offering an employee assistance programme and a comprehensive training programme. All to make sure our clients have exceptional, competent and confident cleaners and that our staff are looked after in what can be a fairly strenuous job.

“The environment is important to us, so we researched, tested, and chose professional grade cleaning solutions with reduced toxins – better for everyone’s health plus the environment.

“Our fees are higher than some other cleaning companies, but it’s to reflect the premium, reliable service from cleaners who care very much about the job they do and the clients they work for.”

For more information, visit: www.yourcleaningsolutions.co.uk

A fresh start for Advo with a new HQ, expansion plans and focus on HR and payroll

Chris McCracken, Commercial Director of Advo, talks to Sarah Dale about the advantage of having centralised HR and payroll services and plans for growth from its new headquarters in Ditton.

Having centralised HR and payroll services has many advantages to SMEs, from reduced costs to expert advice at the end of the phone.

“At Advo, we act as the hub in the middle of their company centralising their HR and payroll services,” says Chris McCracken, Commercial Director.

Advo Group, which was established in 1997, started out as an insurance intermediary, later adding employee benefits, payroll and HR services to its remit. In July, Advo Group, formerly the employee benefit division of Advo, was sold to global insurance specialist, Brown & Brown (Europe). Advo-One, launched in July this year, is purely focused on providing HR and payroll services to clients.

Last year, Advo bought Cobdown House and its surrounding land and is currently carrying out £900,000 of renovations to the property. The firm, which is a member of Kent Invicta Chamber of Commerce, plans to create a

business hub on site, as well as being the new impressive base for their headquarters and to hold events.

A qualified Financial Adviser, Chris first joined the Advo Board in 2008. His role is to expand the HR and payroll client portfolios and manage Advo’s many strategic partnerships.

Their unique online portal, Advo One, underpins and connects all their services for clients. It can include employee benefits information, company documentation, staff perks, online payslips, absence management reporting and holiday booking and tracking. It provides everything a client needs regarding HR and payroll at the touch of a button and includes legislation updates and retains important information regarding cases. Having it online rather than relying on paper also makes it more environmentally friendly.

“HR and payroll are becoming more and more complicated, and rights are becoming more splintered,” says Chris.

“That makes it more difficult to make a compliant payroll. We do all of that and carry the can for the employer. When you start a business, you have the vision and the goal, but then you realise there are so many other ancillary things about the business which are a distraction but essential.

“Clients may need us for a one-off HR project or a retainer service where we are always at the end of the phone for advice and support. Having HR and payroll services centralised by a company like us is more cost-effective for SMEs than employing someone in-house to take care of it.

“When an employer has a knotty problem with an employee, we can also advise before they take action or make a decision.

“When clients ring us, they have a dedicated person for support rather than ringing a company and being offered lots of options which may not apply to your particular issue. You speak to real people who are qualified to help you and make things easier.

We also don’t rely on templates but provide a service tailored to individual clients.”

As well as the changes within the company and their work to renovate Cobdown House, Advo is also keen to expand its number of acquisitions over the coming years. At the start of November, they announced they had completed a deal to acquire Mustard Payroll for an undisclosed sum. Mustard Payroll was established in 2000 and the company processes the payrolls of hundreds of employers and charities in the UK. Their staff will be retained by Advo along with Director Emma Barnes who will help with integration.

Challenges within the sector include systemisation and the “complex arithmetic” which results from working out payroll.

“Staying agile is important; we keep on top of ever-changing legislation, so our clients know they are in safe hands,” he adds.

“We are on the same side of the table as the companies we work with.”

As HR specialists, Chris adds that it is important for them to “walk the walk as well as talk the talk” and they are proud to hold the Investors in People Gold certification.

Their website’s news section also provides added value to clients with information on legislation updates.

Advo joined Kent Invicta Chamber of Commerce in July. As members under

Advo Group Ltd, they were keen to rejoin to maximise the networking opportunities the Chamber provides.

“It is an opportunity to meet people and make the right connections and build awareness of the brand,” says Chris.

“Kent Invicta Chamber’s events are varied, good and very well organised.”

Find out more at www.advo.co.uk

❛❛ When you start a business, you have the vision and the goal, but then you realise there are so many other ancillary things about the business which are a distraction but essential.

❜❜

Advo One director team: (L to R): Larry Bulmer, CEO, Alison Gill, HR & Payroll Director, Kevin Crew, IT Director, Chris McCracken, Commercial Director, Colin Boxall, Executive Director at Cobdown House, Ditton.

Discover exciting careers on your doorstep

Last month, BAE Systems announced a £220 million investment for a significant renovation and new state-of-the-art factory of more than 32,000 square-metres at the company’s Rochester site in Kent, which has been home to the development and manufacture of aviation technology for more than 100 years.

Today, BAE Systems’ skilled workforce plays a vital role in delivering products that are of the utmost importance to national security and commercial aviation. Technology that might be considered science fiction to most is very much a reality at BAE Systems. The Rochester site is at the forefront of innovation in future technologies, including flight control sticks and augmented reality displays for pilots.

The new facility will combine manufacturing, engineering and office space – providing a refreshed, modern and flexible working environment. The investment also includes improvements to utilities, car parking, and office refurbishments across the site.

The company expects to create 300 jobs over the next five years, allowing BAE Systems’ teams to continue this critical work for many years to come. And with applications for the company’s 2025 early careers placements having recently opened, there’s never been a better time to explore opportunities at BAE Systems.

Graduate Qualification Engineer Aga works at the company’s Rochester site, testing equipment and ensuring that it is certified for safety of flight. She completed a work placement with BAE Systems during her bachelor’s degree in Aerospace Electronic Engineering and applied for the graduate programme following the completion of her degree.

“I love coming to work every day. My colleagues are really friendly and welcoming, the work I do is really hands-on and no two days are the same,” said Aga. “I also get the satisfaction of knowing that the work I do enables our customers to complete their missions safely.”

“Above the day job, I work with two of my peers co-leading the Women in Rochester in Engineering group (WiRE). We have built a community that

supports and promotes women in engineering. As well as having meaningful conversations, we organise relaxed social events, and make sure that new starters feel welcome.”

“I’d say to anyone considering their options –don’t be afraid to apply; whether it is a summer internship, a placement year, or a graduate scheme, because the feeling of putting all that knowledge you have gained at university into practise is very rewarding. You’ll learn a lot and it will be a valuable experience that can guide you in your future career path.”

Every year, BAE Systems in Rochester recruits around 15 engineering technician apprentices. Having expanded their apprenticeship offering in recent years to include degree-level apprenticeships in software engineering and hardware engineering, there are more options than ever for young people to learn on the job from experienced engineers and gain a recognised qualification, while earning a competitive salary.

And for undergraduates, opportunities include 12 week summer internships and one-year industrial placements, as well as fully-fledged graduate roles. Emergent engineers could find themselves in hardware, mechanical, systems or software engineering disciplines, and more.

To learn more about apprenticeships, internships and graduate programs at BAE Systems, visit: www.baesystems.com/earlycareers.

Brachers recognised in The Times Best Law Firms 2025 List

Brachers, a Patron of Kent Invicta Chamber, has been recognised in The Times ‘Best Law Firms 2025’ list - a prestigious annual ranking of the top 250 law firms in England and Wales.

Compiled in collaboration with Statista, an international market research company, The Times ‘Best Law Firms 2025’ list recognises the best lawyers for business, public and private client law. The prestigious list is based on a comprehensive survey of legal practitioners. Brachers has been particularly commended for its family law practice.

This latest commendation from The Times closely follows Brachers’ recognition in eprivateclient’s 2024 lists of ‘Top Law Firms’ and ‘Top Family Law Firms’.

eprivateclient is a leading news service for private client practitioners, providing essential insights and rankings that highlight excellence in the sector. The platform’s prestigious ‘top firm’ rankings are informed by comprehensive analysis of the leading law firms providing private wealth and family law advice in the UK.

Managing Partner Joanna Worby said: “Brachers’ inclusion in The Times’ and eprivateclient’s lists of top firms highlights our commitment to exceptional legal services and solidifies our reputation as a go-to law firm for family and private wealth advice. We are proud to receive this recognition of our teams’ talent and hard work throughout the year.”

Vernacular Homes marks 25 years of success

Vernacular Homes will start the new year celebrating –25 years in business.

In 2000, brothers-in-law Trevor Weeks and Edward Burgess established the company, building on their previous experience working together on design and construction projects. Their goal was to provide a unique service – architectural design that balances lifestyle needs and budget, with creative and thoughtful ideas and layouts.

Specialising in high quality new builds, barn conversions and renovation projects, they have developed a distinct expertise in working with customers to create bespoke designs that reflect the property’s character and the client’s vision. Whether preserving the heritage of a historic building or crafting a modern, customdesigned home, every project is executed with exceptional attention to detail, delivering

spaces that are functional, beautiful, and built to last.

Trevor and Edward are now looking forward to taking a step back and handing over the reins to the next generation. Edward’s sons, Oliver and Ashley who have been with the company for nearly 20 years, are taking on key management roles, marking an exciting new chapter for the Woodchurch-based company. With their combined expertise and vision, the brothers are ready to guide the company to its future success.

Oliver Burgess said: “Reaching 25 years is a significant milestone, and we’re incredibly proud of how far the business has come. In 2025, we plan to expand our services and enhance our use of digital design tools to elevate the design experience for clients and streamline the build process. It’s an exciting time, and we’re committed to leveraging everything we’ve learned over the past 25 years to ensure Vernacular Homes continues to thrive in the next 25.”

vernacularhomes.com

Leisure centre

‘unrecognisable’ after £8 million transformation

More than 60 invited guests, including the Lord Mayor of Canterbury Cllr Jean Butcher, celebrated the official opening of Kingsmead Pools & Fitness in Canterbury, following a major transformation to bring a first-class health and wellbeing centre to the heart of the historic city.

The event coincided with a community open day, which saw the centre packed with people enjoying a variety of free taster sessions including soft play, gym access and fitness classes.

Thanks to an £8 million investment by charity Active Life, the centre now boasts a brand-new gym, fitness studios, health suite, changing facilities throughout, an improved swimming pool and a new sports hall.

Work began at the centre in March last year and it has undergone a significant transformation over the past 18 months to bring new premium facilities for all ages and abilities, with a strong emphasis on accessibility improvements and sustainability.

Speaking at the event, Anthony Cawley, Chief Executive of Active Life, said: “We have invested £8 million in transforming the centre, and it is unrecognisable compared to what it was before.

“As a charity we always ask ourselves how we can best benefit the communities we serve and that’s what’s driven this project from the start, working closely with Canterbury City Council to do that.”

Unveiling a plaque to mark the occasion, Cllr Butcher said: “Canterbury’s most long-standing leisure facility has been reborn, setting the standard for modern leisure facilities.”

www.activelifeltd.co.uk

for just £151 per participant, thanks to CITB funding

With MKC Training, your team will gain advanced

SKILLS 25 – A Cross-Sector Skills Summit.

Collaborate, Innovate, Succeed

The Mercure Great Danes Hotel, Maidstone, Kent

Tuesday 18th March 2025 9am – 3.30pm

Join us on Tuesday 18th March 2025 for Skills 25, a cross-sector skills summit with ambitions to serve as a dynamic platform for exploring and advancing essential skills driving Kent and Medway’s future. Skills 25 will focus on identifying challenges and opportunities related to the skills needed for success across industries and sectors in our evolving economic landscape. Led by the Kent and Medway Local Skills Improvement Plan (LSIP) and funded by UK Government, Skills 25 will serve as a nexus of knowledge exchange, providing actionable strategies to navigate the challenges and opportunities of the modern workforce.

Skills 25 will feature insights from leading experts in economic development, policy, education, and skills. Attendees will benefit from thought-provoking discussions and practical solutions to address the pressing challenges facing regional employers in workforce development, productivity and growth. A comprehensive schedule of talks, seminars, and workshops will be held throughout the day in dedicated breakout rooms, providing opportunities for networking and cross-sector collaboration. By bringing together industry and education, we aim

to create a lasting legacy of engagement and innovation within the regional skills system.

Why you should attend

Managing Directors, Business Owners, Senior Leaders, and Learning and Development teams from Construction, Manufacturing, Engineering, Food and Food Production, Social Care, Education and the Creative sector attending the summit can expect to:

• Identify challenges and opportunities in the regional skills landscape.

• Learn from industry experts and implement actionable strategies to boost your business success.

• Join thought-provoking discussions, discover innovative solutions, and build valuable connections.

• Foster collaboration between industry and education to drive economic prosperity and future growth.

The summit provides a unique opportunity to network with likeminded individuals and connect with local education and training providers, policy makers and stakeholders. Discover how collaboration can unlock longterm benefits, drive economic prosperity, and fuel future growth.

Booking is now open, and places are free to attend.

Please visit our website here https://info.kentinvictachamber.co.uk/skills-25 or scan the QR code to secure your place

A healthy workforce is a happy workforce

Being in ‘good work’ – i.e. a safe, secure job with good working hours and conditions, supportive management and opportunities for training and development – is better for your health than being out of work.

However, health issues – both physically and mentally – can have a huge impact on people’s abilities to work, which affects sickness levels, productivity and staffing. What can employers do to help their employees enjoy ‘good work’ and a healthy work/life balance?

From an employer perspective, the benefits of a healthy workforce are individuals who are more productive and take less time off sick.

Mental ill health and musculoskeletal conditions remain two of the leading causes of sickness absence.

Having a healthy, happy team boosts staff morale, productivity and loyalty.

An effective workplace wellbeing programme can mutually benefit both employees and the organisations they work for. Healthy workplaces help people to flourish and achieve their potential.

Of course, there is also the economic argument – sickness absence and staff turnover adds up to billions of pounds annually across the UK.

As adults in employment spend a large proportion of their time in work, our jobs and workplaces can have a huge impact, both directly and indirectly, on the individual and heir families.

‘Good work’ is identified by www.gov.uk as a safe work environment, security, autonomy, good working hours and conditions, a supportive management, good communication and opportunities for training and development. It provides income, a role in society, identity and purpose, and social interaction.

A health-needs assessment is a simple way to gather anonymous information about the health of a company’s workforce and provides a baseline of data to track progress against. It helps employers understand the areas to invest in within staff health and wellbeing, beyond the legal health and safety requirements.

There are some measures, outlined on www.gov.uk, that employers can take to ensure the health and wellbeing of their workforce is looked after, including:

1. Ensure strategic level support to workplace health and that this is communicated to staff.

2. Encourage healthy behaviours in the workplace, including taking regular breaks, eating well and increasing physical activity.

3. Promote uptake of health risk reduction and promotion programmes, such as NHS Health Check and NHS Stop Smoking services.

4. Provide fast access to occupational health services and physiotherapy.

5. Provide training for managers, including how to speak to staff about physical and mental health issues.

6. Consider reasonable adjustments such as flexible working.

7. Measure and monitor sickness absence levels and use data to target action.

8. Conduct an annual Workplace Health Needs Assessment.

The Chartered Institute of Personnel and Development (CIPD) advises employers to take a holistic approach to employees’ health and wellbeing. Sources of support such as occupational health, counselling and an employee assistance programme (EAP) should all be offered. Line managers need ongoing training on supporting their teams so they can hold sensitive conversations with individuals and signpost to expert help where needed.

The CIPD’s 2023 Health and Wellbeing at Work survey identified the top three benefits of employers increasing their focus on employee wellbeing: better employee morale and engagement, a healthier and more inclusive culture, and a better work-life balance.

In addition, adults aged 40 to 74 can access an NHS Health Check to spot early signs of diseases and health conditions such as heart disease, kidney disease and type 2 diabetes, and how to lower the risk. More than 16 million people are eligible for an NHS Health Check, but current data shows that only around 40 per cent of those invited went on to complete one. This is especially true for men, who are less likely to get early help but are more likely to develop cardiovascular disease at an earlier age than women.

In August the Government announced plans to pilot the programme to workplaces across the country. Digital pilots will run across local authorities in Medway, Lambeth and Norfolk in early 2025. Employers from a range of professions will take part in the programme including those from the building, hospitality and transport sectors, and social care.

For more information, visit www.gov.uk and www.cipd.org.uk. CIPD has several factsheets relating to health and wellbeing in the workplace.

Breaking the Silence: The Ongoing Stigma of Mental Health in the Workplace

Despite a growing focus on mental health awareness, in our experience the stigma surrounding mental health issues remains a significant barrier in workplace. Many employees still struggle to discuss mental health openly, fearing judgment, career repercussions, or being labelled negatively.

The persistence of these stigmas highlights the need for more than an open-door policy—it calls for a culture shift toward open dialogue and proactive support.

For many men, admitting to mental health struggles can feel like a failure of masculinity. Society has long conditioned men to view vulnerability as weakness, and this mindset often extends into the workplace.

A man admitting to depression, anxiety, or burnout might fear being seen as “not up to the job” or lacking resilience. This reluctance to seek help not only deepens personal struggles but can also impact work performance and workplace morale over time. Women, on the other hand, often face a different kind of stigma. Many women worry that expressing mental health concerns could lead to being labelled as “too emotional” or “hormonal,” which are deeply gendered stereotypes. As a result, many women mask their issues, maintaining a façade of resilience while dealing with intense stress or anxiety privately. The pressure to appear calm, collected, and consistently

high performing can be overwhelming, especially in environments that equate productivity with worth. Managers and leaders play a vital role in reducing stigma. When leaders speak openly about their own challenges or the value of mental well-being, it sets a precedent that mental health is a shared priority, not a personal failing. Building a supportive environment also means integrating mental health awareness into everyday conversations. Team meetings, one-on-ones, or workshops that openly discuss stress management, mental health resources, or simply the importance of self-care can help make mental well-being a routine part of the workday. Ultimately, reducing mental health stigma in the workplace requires more than token gestures. It requires creating a culture that values well-being, encourages openness, and respects the unique experiences of each employee. By building awareness and promoting regular conversations, workplaces can empower men to redefine vulnerability and encourage women to voice their needs without fear of labels.

We have found organisations that not only improve individual well-being but also contribute to a healthier, more inclusive workplace for all thrive on every level.

Moira Doherty

Maximise Mental Health Training www.maximisementalhealthtraining.com

Wind Farms and Wellbeing – providing a ‘Home from Home’

Everyone in Thanet is familiar with the wind farms, gently whirling away just off our shoreline producing green energy, but how often do we think about the teams that work long hours to keep them turning? At Belmont Accommodation, the answer to that question is every day.

Belmont Accommodation’s research told them that crews working on the windfarms had accommodation needs beyond hotels and holiday lets. Coming from an engineering and fire service background, they found they could relate to crews, having both worked long shifts and stayed away from their home, and wanted to improve their stay in Ramsgate.

Belmont Accommodation is an everevolving serviced accommodation company that focuses on not only the welfare of the workers, but the managers that book them, and the homeowners that let them borrow their homes. They enjoy return custom and regular new bookings.

They want to make the crews downtime in between shifts as relaxing and comfortable as possible whilst they recuperate after long shifts out at sea. They pride themselves on having properties of a great standard and providing a ‘home from home’ experience including welcome baskets. Once a company books with Belmont, all the crew needs to do is arrive, have a cuppa, relax and let the team take care of the rest.

Cover Feature | Health & Wellbeing

The Importance of Health, Safety, and Wellbeing in the Workplace: Reducing Employer Liability Claims

Creating a safe and supportive workplace goes beyond legal compliance; it fosters resilience, productivity, and reduced liability claims.

By focusing on employee wellbeing and health and safety measures, employers can minimize Employer’s Liability claims and boost workplace morale.

1. Reducing Workplace Accidents and Injuries

Proactively managing health and safety reduces accident risks and liability exposure. Conducting risk assessments, providing training, and updating equipment are essential steps. For instance, UK companies investing in quality safety measures report up to 20% fewer incidents, decreasing both claims and disruptions.

2. Supporting Mental Wellbeing

Addressing mental health is increasingly critical, as stress-related issues rise in workplaces. Offering mental health resources, flexible schedules, and mental health days significantly impact employee wellness. In 2023, 50% of employees with mental health support reported lower stress, reducing the likelihood of stress-related claims.

3. Enhancing Engagement and Productivity

A safe workplace enhances engagement and reduces absenteeism, turnover, and dissatisfaction-related claims. Studies show that companies with strong safety policies see up to 25% lower turnover, highlighting the connection between a positive workplace culture and reduced legal issues.

4. Ensuring Compliance and Risk Management

Health and safety compliance helps prevent negligence claims. Well-documented policies demonstrate a commitment to duty of care, creating a strong defense against liability.

5. Long-Term Financial Benefits

Though initial costs exist, investing in workplace wellbeing lowers claims, turnover, and absenteeism. The average UK injury claim costs £15,000-£30,000, yet proactive health measures can drastically reduce expenses.

In conclusion, prioritising health, safety, and wellbeing safeguards employees and builds a productive, loyal workforce, enhancing a company’s long-term success.

For more information visit: www.clarkewilliams.co.uk

If you want to recruit new talent, and support your local community, we're here to help.

Our Individual Placement and Support team help people who have faced challenges in their lives to find meaningful employment.

Employment plays an important role in recovery and health improvement, and employing someone through our service will make a real difference to the lives of people in the local community.

The benefits to you as an employer:

• This is a free employment service to help you fill suitable positions

• You will receive in-work support once the candidate starts their new role

• Training is available to help you meet the needs of your new employee

• You will be helping to make a difference in your community

• Your new candidate will be motivated and well-supported to succeed.

To find out how working with our IPS service can benefit your organisation: email Kent.IPS@cgl.org.uk or visit changegrowlive.org/westkent-ips

If you or someone you know is struggling with drugs or alcohol, visit: changegrowlive.org /westkent to find out how we can help.

Supporting Workplace Wellbeing

Why should business owners invest their time and the time of their staff in a workplace health programme?

❛❛ What we have seen as time has gone on is that staff absences are down, staff turnover is down, all things which massively contribute to the growth of our business.

Latest figures from the Mental Health Foundation report that 875,000 workers in the UK suffer from work-related stress, depression and anxiety. Sickness costs UK employees £29 billion a year.

Workplace wellbeing programmes can have a significant impact on the health and happiness of employees. National evaluations of healthy workplace programmes show that for every £1 spent on healthy workplace initiatives, businesses benefit from between £2 and £32 in reduced sickness, turnover and improved productivity.

The Medway Workplace Wellbeing Award supports and recognises businesses of all sizes that strive to be healthy places to work. It is completely free to join. Businesses benefit from training, policy writing, staff activities and work towards a tiered award scheme by completing a number of pledges. Since 2018, over 200 businesses have taken part in the awards programme.

Bal Sandher is Managing Director of Nutra Direct, a manufacturer of health supplements in Medway and a Platinum Workplace Wellbeing Award winner. Nutra Direct was recently ranked 4th in a list of 2024’s 50 fastest growing companies, compiled by Kent Invicta Chamber of Commerce.

Established in 2015, Nutra Direct employs 150 staff. They joined the Healthy Workplace Programme in 2022, wanting to support staff’s mental health at a time of rapid growth for the business. In fact, the benefits to the company have been for more wide reaching, as Bal comments, ‘What we have seen as time has gone on is that staff absences are down, staff turnover is down, all things which massively contribute to the growth of our business.

The Healthy Workplaces Programme is open to all businesses in Medway. If you’d like to find out more visit www.medway.gov.uk/workplacehealth, email workplacehealth@medway.gov.uk or call 01634 334355

Joining the Medway Workplace Wellbeing Award Programme has not meant taking on a lot of new work and has fitted in with the company’s business objectives. For us as a business we’ve not seen a burden from taking on this additional work as part of the healthy workplace programme. It’s all work that we either needed to do or wanted to do and again maybe we didn’t have the right support to actually enact it.’

‘Previously we were trying to make changes to suit everyone, which is very difficult. Now we’re able to cater changes to staff requirements individually.’

Nutra Direct have been able to use the resources and support provided by the Medway Workplace Wellbeing Award Programme to create an annual staff survey, which they use to monitor staff satisfaction. They also hold drop-in surgeries with managers, host an online feedback form and provide an anonymous suggestion box. Through the award programme staff members have been able to access free mental health awareness and resilience training. These initiatives have been received positively, with staff saying they like the approachable and social culture of the business.

In addition to mental health, the Medway Workplace Wellbeing Award Programme offers guidance to employers across a number of areas of staff wellbeing. These include managing absence and staff turnover, healthy eating and healthy weight, stopping smoking, physical activity and active travel, musculoskeletal health, alcohol and substance misuse and the environment and sustainability.

Physical activity is one of the most beneficial things you can do for your health and wellbeing. Engaging in regular physical activity can have profound effects on both your body and mind. Active Kent & Medway, the local active partnership, share some key strategies and insights on how to incorporate physical activity and moving more into our everyday lives.

Understanding Physical Activity

Physical activity includes any movement that requires energy, such as walking, dancing, housework, gardening, and sports. The national guidelines recommend adults achieve at least 150 minutes of moderately intense activity each week (where your breathing increases but you are still able to talk) plus balance and strength activities twice a week. In Kent, one third of men and nearly half of women do not meet these recommended levels.

Benefits of Physical Activity

“If physical activity were a drug, we would refer to it as a miracle cure, due to the great many illnesses it can prevent and help treat.”

UK Chief Medical Officer

Strategies to Incorporate Physical Activity

“For good physical and mental health, adults should aim to be physically active every day. Any activity is better than none, and more is better still.”

UK Chief Medical Officer

• Set Realistic Goals: Start with small, achievable goals and gradually increase the intensity and duration of your activities. This can help build confidence and ensure long-term adherence to an active lifestyle. Even if 150 minutes isn’t achievable, every minute counts!

• Find Activities You Enjoy: Whether it is dancing, hiking, swimming, or playing a sport, finding something you love will make it easier to stay active.

• Make It Social: Engage in physical activities with friends, family, or community groups. Social interaction can enhance enjoyment and provide additional motivation to stay active.

• Incorporate Activity into Daily Routines: Look for opportunities to be active throughout the day. This can include taking the stairs instead of the lift, walking or cycling to work, or doing household chores. Small changes can add up to significant health benefits.

• Use Technology: Utilise fitness apps, wearable devices, and online resources to track your progress and stay motivated. Many apps offer workout plans, challenges, reminders, and virtual communities to support your fitness journey.

• Workplace Wellbeing: A physically active workforce means a healthy, happy business. Employers can support physical activity by providing resources and opportunities for employees to stay active at work. This can include on-site fitness facilities, wellness programs, activity challenges and flexible work schedules to accommodate more movement throughout the working day.

Overcoming Barriers

• Time Management: Prioritise your schedule to include time for movement. This can be two or three 10-minute bursts of activity throughout the day. At work, this could be a lunchtime walk or a walking meeting with colleagues.

• Motivation: Staying motivated can be challenging. Set clear goals, track your progress, and reward yourself for achievements. Joining a group or finding an ‘activity buddy’ can also provide accountability and encouragement.

Find your Everyday Active Incorporating physical activity into our everyday lives is essential for improving health and wellbeing. By understanding the benefits, setting realistic goals, overcoming barriers and finding enjoyable activities, we can all create a sustainable and active lifestyle at home and at work.

PROFESSIONAL DEVELOPMENT TRAINING RECRUITING NOW

We are currently recruiting for the following courses:

Discover and Develop your Cultural Intelligence

(CQ):

Are you equipped to thrive in international and multicultural situations? This six-hour course is designed to enhance your cultural intelligence, give you crucial insights into your current CQ level, and show you how to develop and harness it to perform more effectively in different professional and interpersonal contexts.

AI in Business: Challenges and Potential:

Are you looking to learn more about how AI can be used in businesses, understand the risks and explore the possibilities? This 15-hour course addresses this crucial business concern, combining perspectives from computing, business and law, and exploring the different ways AI can be used for business optimisation, marketing and growth.

For more information on course contents, pricing and how to register visit our website.

Rochester Scaffolding Co Ltd

Rochester Scaffolding Co Ltd

Rochester Scaffolding Co Ltd

The No. 1 Leading Scaffolding specialist throughout Medway, London, Kent and the Southeast.

The No. 1 Leading Scaffolding specialist throughout Medway, London, Kent and the Southeast.

The No. 1 Leading Scaffolding specialist throughout Medway, London, Kent and the Southeast.

Over 30 years’ experience in the scaffolding industry providing a seven day a week 24 hours a day call out facility.

Over 30 years’ experience in the scaffolding industry providing a seven day a week 24 hours a day call out facility.

Over 30 years’ experience in the scaffolding industry providing a seven day a week 24 hours a day call out facility.

• Tailor made scaffolding for industrial, commercial and domestic clients and labour only suppliers

• Tailor made scaffolding for industrial, commercial and domestic clients and labour only suppliers

• Tailor made scaffolding for industrial, commercial and domestic clients and labour only suppliers

• Reliable and competitive service

• Reliable and competitive service

• Reliable and competitive service

• Strict health and safety policy

• Strict health and safety policy

• Strict health and safety policy

• Environmental policy

• Environmental policy

• Environmental policy

• Equal opportunities

• Equal opportunities

• Equal opportunities

• Training and quality policies

• Training and quality policies

• Training and quality policies

• Fully TG20- compliant

• Fully TG20- compliant

• Fully TG20- compliant

Large enough to cope and small enough to care

Contact us on 01634 735300

Large enough to cope and small enough to care Contact us on 01634 735300

Large enough to cope and small enough to care

www.rochesterscaffoldingservice.co.uk www.rochesterrecruitment.com

www.rochesterscaffoldingservice.co.uk

www.rochesterrecruitment.com

Contact us on 01634 735300 www.rochesterscaffoldingservice.co.uk www.rochesterrecruitment.com

Ask the Expert

Technology Trends: What to drop and what to adopt in 2025

It can feel impossible to keep up with the latest technology trends in business, let alone understand which ones can positively impact the success of your organisation.

Nick Potter, Managing Director at Select Technology provides his top technology tips for the year ahead.

Q: Nick, what technology should businesses leave in 2024?

A: As technology evolves, some digital tools lose their relevance and effectiveness. In 2025, businesses should take a close look at any legacy systems they have, as outdated hardware and software can hinder growth as well as expose companies to security risks. We also encourage IT leaders to consider moving from on-premise servers and storage to cloud solutions, like Microsoft 365 and Azure, which offers scalability, flexibility, and enhanced security, making them a more efficient choice for data storage.

Q: Which latest technology trends should businesses prioritise this year?

A: This one’s easy. It’s got to be AI. We use Microsoft’s AI tool, Copilot, and it has genuinely improved the way we work. For me, the ability to transcribe and then recap on Teams meetings is invaluable. It means I can keep track of decisions and next steps really easily. I also use Copilot to help me get an overview of my week, the priorities and items to prepare for.

Q: Is there a way to benefit from technology without significant investment?

A: Absolutely. One thing we support our clients with is making the most of the technology they already have. For example, there is so much under-used functionality in Microsoft 365. Just take a look at microsoft365.com.

We love that you can launch apps like Copilot, SharePoint and OneDrive from there. It will also show you your most recently worked on files, most frequent SharePoint sites and more. It saves so much time shuffling through file structures to find what you need.

Q: Should businesses still be concerned about cybersecurity?

A: Sadly, yes. With cyber threats becoming increasingly sophisticated, businesses must invest in advanced cybersecurity measures to safeguard their operations. Traditional IT services with standard antivirus solutions are no longer enough to deal with today’s cyber threats, that’s why we integrate the latest cybersecurity tools in our standard IT support package.

One simple thing business leaders can do today to help them stay ahead of the cyber criminals is set up multi-factor authentication (MFA) as it provides an additional layer of security, reducing the risk of cyber-attacks and data breaches.

Q: How can businesses stay ahead of tech trends in the future?

A: Work with us! In seriousness, it is really important for business leaders to stay up to date with the latest digital enhancements. No-one wants to be trailing behind their competitors or leaving themselves vulnerable to risk!

You can subscribe to newsletters, attend conferences, and engage with thought leaders on social media to stay informed about emerging technologies and trends. And don’t forget to encourage your team to embrace innovation and experiment with new ideas.

Living the dream:

Self build development giving more people in Kent the freedom to design their own home

2024 was the year that Quinn Homes swept the boards at the property industry ‘Oscars’ with Best Small Housebuilder, Best Apartment Scheme and Best Energy Efficient Home – the 3 awards making their way to Kent.

As Kent’s most active development team – we have projects throughout the county.

Ever thought of building your dream home but put off by the complexities of the planning system?

With Quinn Homes we have a range of opportunities whether you want a spot on the coast or the countryside. With self-build development, homeowners get the opportunity to tailor internal layouts and stylings to suit their way of life and taste.

In addition to greater design freedom, benefits include having pre-approved outline planning, guaranteed infrastructure and serviced plots with utilities ready to go.

First time buyer?

We have 2-bedroom homes in some of Kent’s best-connected areas and can even offer homes under the government’s First Homes scheme –giving you a discount to the market value.

Has the time come to think about downsizing?

Thinking ahead for a growing family? Is a new lifestyle being sought or are you wanting a home near the best village schools?

Lots of decisions to be made but make your first call to Quinn Homes to talk to our friendly sales team and see what we can do for you.

Upcoming Self-build Opportunities

Lamberhurst Grove

Do you yearn for panoramic sea views?

A small self-build development in Yorkletts near Whitstable has just been released. With houses in excess of 3,000 sq.ft this is set to be an exclusive and highly desirable new development where you truly can build the house of your dreams.

Barham

In one of Canterbury’s most desirable villages, Quinn Homes have sought consent for the restoration of one of Barham’s grandest houses with two new builds in the grounds. If you would like to discuss further about what we will be building there or opportunities to live in Barham House itself then please do not hesitate to get in touch.

GET IN TOUCH TODAY to talk with the team, whether that’s about land availability, investment opportunities, your first home, downsizer homes, family homes or wanting to secure your chance at a dream self-build.

Not quite ready for a self-build but want a home built by the 2024 winner of Best Small Housebuilder at the WhatHouse? Awards then these will certainly pique your interest:

The Brook

The final phase of the multi-award-winning Pottery Grove development, The Brook consists of 2, 3 & 4 bedroom homes in Deal –a town The Times called ‘the Coolest spot on the Kent coast’.

A short walk to the beach, train station and high street makes this Deal’s most popular new development.

Conningbrook Park

Looking to get on the ladder in Ashford?

In 2025 we will be building 2-bedroom apartments with views over the North Downs. With parking and finished to the impeccable standards that you would expect from a passionate small housebuilder, this is one not to be missed.

Grove Park

The final few houses are available at this EPC ‘A’ rated new development in Sellindge, between Ashford and Folkestone. Come and visit our show home to see the 3 & 4 bedroom family homes we have available.

Confidence returns to the county’s commercial property market – as Kent’s economy grows faster than UK’s

With business confidence higher than last year and the economy looking more positive, the outlook for the property industry is improving, according to the 33rd edition of the annual Kent Property Market Report.

The latest figures from Kent County Council show that the county’s economy, (with Growth Value Added) grew by 3.2% in 2023, ahead of the national average of 2.8%. Also, the region’s employment rate for working-age residents has been steadily increasing, rising to 77.5% in 2023, up from 75.8% in 2021, according to the Office for National Statistics.

The Kent Property Market Report is produced by Caxtons Property Consultants, Kent County Council and Locate in Kent. It again shows the industrial and distribution sector is expected to be the county’s top-performing property sector. This is helped by leading logistics and warehousing developers making major investments and tackling the under supply of new high-quality space, which had been constrained over the last 10 years.

Mark Coxon, Head of Commercial Agency at Caxtons, said: “National crises, economic turmoil and political uncertainty have hampered the property market over the last four years, accelerating change and impacting the sector with predictable and sometimes surprising outcomes. However, notwithstanding any effects of the recent Budget, the economy is now improving and there is a greater degree of confidence that is likely to lead to calmer waters in 2025.”

The high demand for industrial space and the region’s role as a critical logistics hub has provided a steady and encouraging level of economic activity, with Kent offering some of the largest speculative warehouses in the South East during the last 12 months.

Highlighting the significance of Panattoni’s £400m+ investment in the county’s property sector, saw Tony Watkins, the company’s London & South East Development Director give the event’s keynote presentation.

Work recently began at Panattoni Park, Sittingbourne on the largest speculative property development in Kent in more than a decade, where a total of 644,000ft2 (59,830m2) of development is under way.

The Kemsley site will eventually offer a total of 773,000ft2 (71,814m2), on a 36-acre site (14.6-hectare) site. This investment at Sittingbourne is on top of Panattoni Park Aylesford, where 144,000 ft2 (13,378 m2) was delivered for Amazon, and a further 621,072 ft2 (57,700m2) is due for practical completion for Tesco by December this year.

High-quality space coming on stream and meeting untapped demand has seen average logistics and distribution rents across Kent rise to £12 per ft2, with vacancy rates nationwide dropping from 9.2% to 5.2%. Much of the demand in 2024 has been for Grade A space, offering high levels of sustainability; and for speculative units over 400,000ft2 (37,161m2). Caxtons predicts this trend will continue into 2025.

Kent has experienced minimal growth in business park rents this year, both Kings Hill and Crossways now have little availability, as have Chatham Maritime and Gillingham Business Park. The county’s scientific community, served by Discovery Park and Kent Science Park, continue to attract new occupiers. At Discovery Park, new and existing tenants took about 15,000ft2 (1,394m2) of space, and Asymchem, a Chinese company took more than 115,000ft2 (10,684m2) for its new European headquarters.

Compared to the rest of the South East, Kent has been performing well when it comes to increasing office rents. The largest office take-up this year was within the healthcare, pharma, and industrial sectors. The county’s office rents average £12.50 per ft2 an increase of 2%, with some towns showing greater increases, such as Ashford 20%, Sittingbourne 6% and Medway 3%.

Roger Gough, Leader of Kent County Council, added: “After the economic uncertainty of

recent years, Kent’s property market is showing positive signs of recovery. Investor confidence is returning, helped by our proximity to London and mainland Europe, with it having a positive impact on our county.

“As we digest the Budget and its implications for the Kent economy, a clear opportunity is a devolution settlement for Kent and Medway bringing funding and powers locally to help us drive the economic and social prosperity of our county for our residents and businesses, making Kent and Medway an even better place to live, work and invest.”

After nearly a decade of painful decline at the hand of online retailers, the return of ‘bricks and mortar’ shopping and cheaper rents have led to a slightly better year for the county’s retail sector.

Nick Fenton, Chief Executive of Locate in Kent, said: “Kent’s core strengths include its location and resilience so it’s no surprise that the county’s economy is outperforming the rest of the UK – businesses simply want to be here.

More than 250 property experts attended the recent launch, held at Ashford International Hotel. The conclusion was that the county is moving towards calmer territory in 2025, with key sectors of the property market performing well or showing signs of improvement.

For further information on the latest performance of the county’s property industry, visit www.kentpropertymarket.com

In conversation with… St George’s Business Park in Sittingbourne

Q Name and job title and brief career background?

I’m Jeanette and I’m the Centre manager at St George’s Business Park. I had experience in managing business centres in Essex and Dartford before coming to Sittingbourne where I have now been for over nine years.

Q What does your role entail?

My role is very diverse – no two days are ever the same. I am responsible for handling all new enquiries and love showing prospective customers our centre and facilities. My aim is to ensure their move onto our business park is as seamless as possible and if any customers want to increase/ decrease the size of their units, I do my best to fulfil their requirements too. I support our reception team with the provision of business support services and finally, I work with our Facilities Handyperson to

ensure that our site always looks its best. We take great pride in ensuring that our business centre offers a tidy, landscaped and professional environment for all our businesses and their visitors.

Q Overview of Capital Space in Sittingbourne?

St George’s Business Park is home to more than 60 flourishing businesses who let our workspace on a flexible monthly licence. Our units consist of high-quality offices, workshops and studios so we have SMEs drawn from a multitude of sectors such as health and beauty, retail, distribution, manufacturing as well as an office base for staff.

Q What are its facilities and capacity and key benefits of Capital Space?

Our USP is our flexible workspace offered on a simple, monthly licence, which gives our business owners

Looking for a new home for your business?

We offer flexible workspace to let on simple, monthly licences.

the freedom to upsize, downsize, change their type of space or vacate with just a month’s notice. The licence includes superfast internet and free parking. I think our other USP is the exceptional service we deliver to our customers from the day they move in, whether they want to book our meeting room or wish to sign up to our VoIP telephony package. We believe we offer the best, truly flexible workspace in Sittingbourne, whatever type and size of business you own, supported by a small but professional and friendly centre management team.

Q Challenges faced in this business sector?

Providing business accommodation is highly competitive and this sector has seen a great deal of change, with businesses requiring a more flexible approach than a traditional lease can offer. Our flexible licence, combined with our excellent

customer service, has served us very well in terms of retention and customer satisfaction, which is proven by our Google review ratings. We recently relaunched our website to ensure we remain front of mind for anyone searching for desirable and affordable workspace in Kent.

Q Future plans? (development, expansion, offers, recruitment etc.)

We don’t just provide workspace and are always looking to provide additional support to our businesses wherever possible. For instance, this December, we will be offering free health checks to customers, thanks to an initiative by Kent County Council to identify risks of stroke, kidney disease, heart disease, type 2 diabetes, and dementia to enable early intervention. We will also continue to fundraise for our nominated charity MenTalk Health.

Dover Marina Hotel & Spa

Our seafront location offers views across the English Channel and the French coast. Set in a grand 19th-century building with sophisticated interiors, The Dover Marina Hotel & Spa has recently expanded to 122 rooms all of which are new or recently refurbished.

Also NEW are

• Our new larger function room

• 5 new suites

• A new large bar and lounge

• Two new meeting rooms

• A new reception (opening this winter)

• New hair salon and 2 new additional treatment rooms in the Waterfront Health Club and Spa

• New Winter Menu and Seniors Lunch Menu in the MPW Mr White’s English Chophouse

Tel: 01304 203633

Email: reservations@dovermarinahotel.co.uk

www.dovermarinahotel.co.uk

Customs procedures still holding back UK exports

A survey of more than 1,300 UK businesses has revealed that customs procedures remain the top barrier to exporting.

Of those surveyed, 45 per cent of companies cited customs procedures as the number one barrier to exporting; 40 per cent of firms said geopolitical events have impacted their businesses over the past year; 37 per cent of exporters anticipate an increase in export business over the next 12 months; but 91 per cent of non-exporters do not expect to export.

❛❛ The launch of new biometric checks for foreign travellers, including Britons, entering the EU has the highest level of preparedness from business – 34 per cent of respondents are not aware and 37 per cent know some details or are actively preparing for the change, due later this year.

❜❜

Most exporters are not familiar with new or upcoming trade changes either, according to a major new survey of businesses by the British Chambers of Commerce Insights Unit, published during International Trade Week. More than 1,300 businesses took part in the online survey during July and early August.

Top perceived trade barriers

When asked what businesses (regardless of whether they export or not) perceive as the main trade barriers, 45 per cent cited customs procedures and documentation as the top answer. That is slightly down on the 2023 figure of 49 per cent. Other top barriers cited include export documentation (39 per cent), regulations and standards (35 per cent) and tariffs (33 per cent).

Of the companies surveyed, 40 per cent say geopolitical events have significantly impacted their business in the past 12 months. Issues linked to the war in Ukraine, conflict in Gaza and Brexit are cited as the main events impacting trade. They include energy costs and shipping delays.

A total of 37 per cent of exporting businesses expect an increase in exports over the next 12 months, with 16 per cent expecting a decrease. Manufacturers are the sector most likely to expect an increase in exports.

When asked what most would do to encourage them to export, businesses cited a need to improve access to the EU market, simplify trade regulations and reduce bureaucracy, and provide greater export support.

Lack of awareness for incoming trade changes

The survey shows awareness of incoming trade changes is low among firms who are

actively doing business internationally and 65 per cent of respondents are unaware of the Border Target Operating Model. Ahead of the UK joining the Asia Pacific trade bloc CPTPP in December, over half of respondents (53 per cent) are unaware of the plans and 52 per cent of firms have no knowledge of safety and security certificates needed from this month for imports from the EU.

The launch of new biometric checks for foreign travellers, including Britons, entering the EU has the highest level of preparedness from business – 34 per cent of respondents are not aware and 37 per cent know some details or are actively preparing for the change, due later this year.

William Bain, Head of Trade Policy at the British Chambers of Commerce, said: “Though the picture has improved slightly in the last 12 months, customs procedures remain a significant stumbling block to trade for businesses.

“Successful exporting businesses are crucial to a thriving UK economy. We need roadblocks lifted to allow more companies offering their goods and services on the global stage.

“Our forecasts show the trading environment will continue to be challenging over the coming years, against a backdrop of geopolitical uncertainty.

“We’re urging the Government to continue the implementation of customs simplification started by the last administration. Businesses also need to see a clear timetable for further trade digitalisation which will help reducing costs and border friction.”

Tough Budget for business but are there better days ahead?

The Budget, announced on 30th October by the Chancellor of the Exchequer, Rachel Reeves MP, was the first Budget of the new Labour Government.

Shevaun Haviland, Director General of the British Chambers of Commerce, called it a “tough Budget for business to swallow”.

“But the Chancellor has looked to ease the pain by holding out a promise of better days ahead,” she said.

“While some protection for smaller firms is welcome, the increase in employer National Insurance Contributions will place a further cost burden on business. This, coupled with a 6.7% increase in the National Living Wage, means many firms will find it more challenging to invest and recruit in the short-term.

“But the Chancellor has looked to off-set the upfront hit on firms by outlining a longer-term framework to provide stability for the economy.

“Plans to raise infrastructure spending, sector-

sting out of the tax rises. And it is encouraging to see full expensing and the annual investment allowance made permanent alongside R&D relief being retained.

“The Chancellor has also listened to our request to retain first year allowances for investments in the North Sea to help provide a just transition to Net Zero.

“Much now rests on the Government’s next steps, with the future benefits outlined by the Chancellor by no means guaranteed. A lot will be riding on the success of the Industrial and Trade strategies, and the effectiveness of devolution and public investment in infrastructure to reinvigorate regional supply chains.

“To build business confidence, it’s crucial that we now see decisive and inclusive action at pace from the Government to unlock the investment

Rate respite for businesses after tough Budget

The Bank of England has cut interest rates to 4.75% - the second cut in the base rate this year having come down from 5.25% to 5% in August.

David Bharier, Head of Research at the British Chambers of Commerce, said the further interest rate cut is “some good news for firms”.

“The cost of borrowing remains a major barrier to investment,” he said.

“Our research shows less than a quarter of companies boosted investment in Q3. The economy will continue to struggle until this changes.

“The continued easing of inflation is likely to translate into further gradual rate cuts. However, there could be some bumps on the way. Services inflation remains stubborn, and major global conflicts continue to bring uncertainty. A decisive Trump Presidential victory has powered US stocks to all-time highs, but a policy of tariffs could be inflationary.

“We’re expecting to see a number of longterm plans from the UK Government early next year covering infrastructure, investment and trade. It’s critical that these plans are outlined

Every month we bring you a mix of information sessions, networking events and training sessions with some of the top local business professionals from an array of different industries. Each event is designed to offer invaluable up-to-date information tailored to our attendee’s wants and needs, as well as networking opportunities to help you grow your business.

Every month we bring you a mix of information sessions, networking events and training sessions with some of the top local business professionals from an array of different industries. Each event is designed to offer invaluable up-to-date information tailored to our attendee’s wants and needs, as well as networking opportunities to help you grow your business.

With a mix of events held online and face to face across Kent, you’re sure to find the right one for you.

With a mix of events held online and face to face across Kent, you’re sure to find the right one for you.

Business Talks

Business Talks

Christmas Jumper Day Photoshoot

Christmas Jumper Day Photoshoot

Thursday 12th December 2024

Thursday 12th December 2024

RG Studios, Ashford | 10:30am - 12:00pm

RG Studios, Ashford | 10:30am - 12:00pm

Members: £5.00 + VAT | Non-Members: £15.00 + VAT

Members: £5.00 + VAT | Non-Members: £15.00 + VAT

Join us for our Christmas Special networking event, hosted in collaboration with Square Stone Media’s Operations.

Join us for our Christmas Special networking event, hosted in collaboration with Square Stone Media’s Operations.

Enjoy a morning of networking in this one-of-a-kind venue, and don’t forget to wear your most festive Christmas jumper for a themed photoshoot.

Enjoy a morning of networking in this one-of-a-kind venue, and don’t forget to wear your most festive Christmas jumper for a themed photoshoot.

We’ll also have the chance to learn more about Border Point’s operations and explore the studio firsthand.

We’ll also have the chance to learn more about Border Point’s operations and explore the studio firsthand.

Members Only Showcase

Members Only Showcase

Tuesday 21st January 2025

Tuesday 21st January 2025

Kent Invicta Chamber, Ashford | 12:00pm - 2:00pm

Kent Invicta Chamber, Ashford | 12:00pm - 2:00pm

Members Only: Free to Attend

Members Only: Free to Attend

Join us for the launch of our Member-Only events and enjoy exclusive networking opportunities.

Join us for the launch of our Member-Only events and enjoy exclusive networking opportunities.

Come and meet Chief Executive, Tudor Price, and Membership Development Managers, Kaz, Marion, and Victoria, who will each select one member to showcase their business with a 3-minute presentation.

Come and meet Chief Executive, Tudor Price, and Membership Development Managers, Kaz, Marion, and Victoria, who will each select one member to showcase their business with a 3-minute presentation.

You can also enjoy a complimentary grazing lunch.

You can also enjoy a complimentary grazing lunch.

Chamber Connections

Chamber Connections

Thursday 5th December 2024, Chilston Park Hotel, Lenham

Thursday 5th December 2024, Chilston Park Hotel, Lenham

Thursday 23rd January 2025, Jaguar Land Rover, Tonbridge 10:30am - 12:00pm

Thursday 23rd January 2025, Jaguar Land Rover, Tonbridge

10:30am - 12:00pm

Members: Free to Attend | Non-Members: £30.00 + VAT

Members: Free to Attend | Non-Members: £30.00 + VAT

Join others for our very popular Chamber Connections networking event and receive a warm welcome from your Chamber representative on arrival, who will be on hand to help you meet new members of the business community.

Join others for our very popular Chamber Connections networking event and receive a warm welcome from your Chamber representative on arrival, who will be on hand to help you meet new members of the business community.

This informal event will give you an opportunity to promote your business and make invaluable connections with local businesses in Kent.

This informal event will give you an opportunity to promote your business and make invaluable connections with local businesses in Kent.

Kent Construction Focus Group

Kent Construction Focus Group

Tuesday 3rd December 2024 (Christmas Special) | Tuesday 7th January 2025

Tuesday 3rd December 2024 (Christmas Special) | Tuesday 7th January 2025

The Village Hotel, Maidstone | 7:30am - 9:30am KCFG Members: £22.50 + VAT | Non-Members: £32.50 + VAT

The Village Hotel, Maidstone | 7:30am - 9:30am KCFG Members: £22.50 + VAT | Non-Members: £32.50 + VAT

The KCFG group is made up of companies in the Kent area within the construction sector, including architects, contractors, suppliers, land agents, and more. KCFG provides a one-stop shop for access to local knowledge, expertise, and contacts within the land development and construction sector.

The KCFG group is made up of companies in the Kent area within the construction sector, including architects, contractors, suppliers, land agents, and more. KCFG provides a one-stop shop for access to local knowledge, expertise, and contacts within the land development and construction sector.

During the morning, you will enjoy a full English breakfast, followed by a presentation from our guest speakers.

During the morning, you will enjoy a full English breakfast, followed by a presentation from our guest speakers.

Virtual Business Networking

Virtual Business Networking

Tuesday 10th December 2024 | Tuesday 28th January 2025

Tuesday 10th December 2024 | Tuesday 28th January 2025

Online via Zoom | 10:30am - 12:00pm

Online via Zoom | 10:30am - 12:00pm

Members: Free to Attend | Non-Members: £30.00 + VAT

Members: Free to Attend | Non-Members: £30.00 + VAT

Kent Construction Focus Group

Christmas Special

Tuesday 3rd December 2024 | 7:30am - 9:30am

The Village Hotel, Forstal Road, Maidstone, ME14 3AQ

Chamber Connections Christmas Special

Thursday 5th December 2024 | 10:30am - 12:00pm

Chilston Park Hotel, Sandway, Lenham, ME17 2BE

Virtual Business Networking

Tuesday 10th December 2024 | 10:30am - 12:00pm Online via Zoom

Business Talks

Christmas Jumper Day Photoshoot

Thursday 12th December 2024 | 10:30am - 12:00pm

RG Studios, 25 Bank Street, Ashford, TN23 1DG

Kent Construction Focus Group

Annual Christmas Drinks & Networking

Tuesday 17th December 2024 | 2:00pm - 4:00pm Matches Sports Bar & Social, Ashford, TN23 1AX

Kent Construction Focus Group

Member Presentations

Tuesday 7th January 2025 | 7:30am - 9:30am

The Village Hotel, Forstal Road, Maidstone, ME14 3AQ

Business Bites

Will AI Really Transform Your Business

Thursday 16th January 2025 | 1:00pm - 1:30pm Online via Zoom

Member’s Only Showcase

Every month we bring you a mix of information sessions, networking some of the top local business professionals from an array of invaluable up-to-date information tailored to our attendee’s wants help you grow your business.

With a mix of events held online and face to face across Kent,

Each event will be an eclectic mix of conversation topics as we interview our guest business and encourage questions from the attendees, making sure we bring you the networking event you want to be involved in.

Each event will be an eclectic mix of conversation topics as we interview our guest business and encourage questions from the attendees, making sure we bring you the networking event you want to be involved in.

Tuesday 21st January 2025 | 12:00pm - 2:00pm

Kent Invicta Chamber of Commerce, Ashford, TN24 0LH

Kent Construction Focus Group

Conversations with our guest speaker will be followed by three breakout room sessions where attendees can delve deeper into this discussion or discuss their own topic in more depth.

Conversations with our guest speaker will be followed by three breakout room sessions where attendees can delve deeper into this discussion or discuss their own topic in more depth.

Will AI Really Transform Your Business

Will AI Really Transform Your Business

Thursday 16th January 2025

Thursday 16th January 2025

Online via Zoom | 1:00pm - 1:30pm

Online via Zoom | 1:00pm - 1:30pm

Members: Free to Attend | Non-Members: Free to Attend

Members: Free to Attend | Non-Members: Free to Attend

Chamber Connections

Jaguar Land Rover Tonbridge (Sponsored by Buss Murton Law)

Tuesday 6th August 2024 | Tuesday 3rd September 2024

Thursday 23rd January 2025 | 10:30am - 12:00pm

The Village Hotel, Maidstone | 7:30am - 9:30am

KCFG Members: £22.50 + VAT | Non-Members: £32.50 + VAT

Stratstone Jaguar Tonbridge, Tonbridge, TN11 0FU

Virtual Business Networking

Hosted by members of the KCFG committee, Cheryl Causebrook and Ella Brocklebank, we bring you KCFG

We are officially entering a new era of technology, but what can artificial intelligence do for small and medium-sized businesses today?

We are officially entering a new era of technology, but what can artificial intelligence do for small and medium-sized businesses today?

Tuesday 28th January 2025 | 10:30am - 12:00pm Online via Zoom

The KCFG group consists of companies in the Kent area involved in construction, such as architects, surveyors, contractors, construction suppliers, and land agents etc.

Kent And Medway Manufacturing Focus Group

Wednesday 29th January 2025 | 12:00pm - 2:00pm Salomons Estate, Tunbridge Wells, TN3 0TG

Kent Construction Focus Group

Tuesday 4th February 2025 | 7:30am - 9:30am

The Village Hotel, Maidstone, ME14 3AQ

KCFG provides a one-stop-shop for access to local knowledge, expertise, and contacts within the land development and construction sector.

Nick Ellis, AI and Automation Lead at Select Technology, will talk you through the opportunities to drive growth and efficiency in your organisation, plus deliver a real-time demo so you can experience Microsoft’s Copilot for yourself. Change is coming, so you might as well be ready for it!

Nick Ellis, AI and Automation Lead at Select Technology, will talk you through the opportunities to drive growth and efficiency in your organisation, plus deliver a real-time demo so you can experience Microsoft’s Copilot for yourself. Change is coming, so you might as well be ready for it!

Chamber Connections – Holiday Inn Ashford North

During the morning, you will enjoy a full English breakfast, followed by a presentation from our guest speakers.

Thursday 6th February 2025 | 10:30am - 12:00pm

Holiday Inn Ashford North, Ashford, TN26 1AR

Awards celebrating the best of Kent’s business community

This year’s winners of the Kent Invicta Chamber Business Awards were announced at a gala dinner attended by more than 250 of the county’s business leaders.

Now in their 19th year, the annual business awards, organised by Kent Invicta Chamber in conjunction with Kent County Council, celebrate the exceptional achievements of the local business community across ten categories.

Sponsored by Evelyn Partners, the wealth, accountancy and business advisory services company, the dinner was held at the historic Westenhanger Castle on Thursday 21st November.

This year’s ceremony saw Canterbury based Kent Crisps Ltd take the title of Business of the Year, in recognition of its team’s success, led by Laura Bounds, MBE

Tudor Price, Chief Executive of the Chamber, commented: “Congratulations to all the winners and finalists who continue to inspire us with their resilience and commitment to the county.

Your achievements are a testament to your hard work, and we look forward to seeing your continued success.”

Roger Gough, Leader of Kent County Council, added: “The businesses recognised at the dinner reflect the innovation, dedication, and entrepreneurial spirit that define Kent. Their contributions not only strengthen our economy but enrich our communities. Thank you for making Kent a thriving hub for business.”

This year saw Mark Quinn, Chairman of Quinn Estates, receive the Outstanding Contribution to Business in Kent Award from Kent County Council for his longstanding commitment to promoting Kent’s development industry and local communities.

The event was made possible thanks to the support of the award’s sponsors: Azets, Brimstone Site Investigation, Crowe, Eurotunnel, Knights, McArthurGlen Designer Outlet Ashford, MidKent College, NFU Mutual - Ashford, Tenterden & Whitfield, Oak Creative and Stagecoach South East.

THE RESULTS

Business of the Year 2024

Sponsored by Brimstone Site Investigation

Winner: Kent Crisps Ltd

Finalist: Kentish Condiments Ltd

Finalist: Horizonscan

Construction Project of the Year 2024

Sponsored by Knights

Winner: WW Martin Ltd for the QEQM Hospital, Margate project

Finalist: East Kent Colleges Group for the Ashford Phase 2 project

Finalist: Willmott Dixon Construction Ltd for the Cozenton Park Sport Centre project

Employer of the Year 2024

Sponsored by McArthurGlen

Designer Outlet Ashford

Winner: East Kent Colleges Group

Finalist: Devine Direct Labour Ltd

Finalist: Pentalec Limited

Entrepreneur of the Year 2024

Sponsored by Oak Creative

Winner: Patrick Devine, Devine Direct Labour Ltd

Finalist: Laura Bounds MBE, Kent Crisps Ltd

Finalist: Matthew Bridger, Eaglestone Marketing Ltd

Excellence in Customer Service 2024

Sponsored by Azets

Winner: Business Computer Solutions

Finalist: Advance Facilities Group

Finalist: Horizonscan

Family Business of the Year 2024

Sponsored by Stagecoach South East

Winner: County Enforcement & Security

Finalist: Belmont Accommodation

Finalist: Castle Farm, Kent

Innovative Business of the Year 2024

Sponsored by Crowe

Winner: Inventex

Finalist: Benenden Hospital

Finalist: HRGO Recruitment

Most Promising New Business 2024

Sponsored by NFU Mutual -

Ashford, Tenterden & Whitfield

Winner: TPF Recruitment

Finalist: Boutique Weddings Kent

Finalist: Eaglestone Agency

Success in International Trade 2024

Sponsored by Eurotunnel

Winner: Kemet International Limited

Finalist: CurlyEllie Limited

Finalist: Kent Crisps Ltd

SPONSORS

Sustainability & Decarbonisation

Business of the Year 2024

Sponsored by MidKent College

Winner: Walker Construction (UK) Ltd

Finalist: Zircon AC Group

Finalist: RECLAMET

For further details about the awards and gala dinner, visit www.kentchamberawards.co.uk

SUPPLIERS

Kent Invicta Chamber of Commerce is a customs agent providing Import and Export Services, training and consultancy to keep UK businesses compliant and efficient when trading internationally.

We are different from other customs agents and customs clearance services as we harness the reach, expertise and knowledge of the British Chambers of Commerce network across the UK to offer an unbeatably fast, reliable and compliant digital service.

Kent Invicta Chamber of Commerce has direct links to all major air, sea and land port terminals in the UK.

We offer an HMRC compliant service that you can trust.

Outsourcing your customs declarations and administration to a customs agent like Kent Invicta Chamber of Commerce would save you time and resources.

For more information contact: Email: exports@kentinvictachamber.co.uk Telephone: 01233 503838

We are on top of the ever-changing international trading environment. Get compliant with one of our expert customs agents by your side.

Stay efficient and compliant with Kent Invicta Chamber of Commerce

Import and Export services at Kent Invicta Chamber of Commerce

• Import customs declarations

• Transit customs declaration

• UK EUR1Movement Certificate

• Arab British Certificates of Origin

• Export customs declaration

• Certificates of Origin

• Documents Certification

We will be offering ATA Carnet applications as a NEW service early 2025

Customer Testimonial

“We have used Kent Invicta Chamber of Commerce for several years now as our primary import and export customs agent.

As a major UK Domestic and Commercial Heating product manufacturer and distributor based in Kent with manufacturing plants in Italy and Slovakia the Chamber has provided us with an invaluable service to help seamless customs transactions with the EU.

With numerous large quantity shipments coming from the continent weekly, many being time sensitive we required a provider who treated our shipments with the same importance and priority as we do.

Sofie, at Kent Invicta Chamber in particular, has been vital in this.

Her knowledge, diligence, and willingness to support and help our business and management team is greatly appreciated and she is highly regarded.

Highly recommend and delighted with the service we receive from Sofie and the team at the Chamber.”

Logistics Manager Alpha Innovation

Succession planning for business owners

While many business owners are focused on growing their business, they often neglect to consider what will happen when they are no longer there to run it and have no estate plan in place.

Recent changes to the favourable inheritance tax regime for businesses in the October 2024 Budget have brought the succession of businesses into sharp focus.

Key things business owners should consider

Having a will

A will is the most basic estate planning document that enables business owners to specify how their assets will be distributed on death. They can also name executors, who will be responsible for managing and disbursing the personal and business assets according to the business owner’s wishes.

Prior to the recent Budget, business assets including unquoted shares in a trading business, could enjoy up to 100% relief from Inheritance Tax if they qualified for Business Relief (BR) (previously known as Business Property Relief). BR will now be capped so the most business assets will receive is 100% relief up to the value of £1million with any value exceeding that cap taxed at 20%.

While the changes to BR have limited the scope of the relief, it is still valuable and business owners should still review their

wills to ensure tax planning opportunities are exploited and potential difficulties are avoided.

Lasting Powers of Attorney (LPAs)

LPAs are an excellent idea for everybody, especially business owners. An LPA enables the business owner to appoint individuals to manage their financial affairs if they become physically or mentally unable to do so. This is particularly important for those who run their own business.

If a business owner hasn’t signed an LPA appointing attorneys a Court application may be necessary to appoint a Deputy to manage the business owner’s affairs. This process is costly and the Deputy may not know or agree with the business owner’s wishes. It’s important to consider the partnership agreement or the company’s articles and any shareholder agreements as these documents may deal with the loss of capacity and the LPA should not conflict with these documents.

Lifetime gifts and succession planning

Developments within the business may also suggest that an early review of share ownership is desirable. A trend in the business from trading towards investment may mean that BR cannot be relied upon as a tax-efficient means of passing capital to younger generations. This is also true where the business will likely be sold or liquidated before the present owners die.

Lifetime gifts, appropriately timed and structured, can enable an important transition to be managed, and this is likely to become an even more important planning strategy following the changes to the BR regime.

Cross-option Agreements

Despite the changes to the BR regime, it remains important not to inadvertently lose the relief altogether with carelessly written company articles and shareholder agreements or partnership agreements. If these contain pre-emption rights which amount to a cast iron obligation to buy out the share of a deceased business owner, then BR will not be available. The solution is a cross-option agreement, which contains a right to sell the business to those continuing in the business (or the right for them to buy out a deceased’s share) which only becomes compulsory when exercised.

Business protection insurance

Insurance aims to provide the remaining business owners with tax efficient funding, which they can use to purchase the deceased business owner’s shares or partnership interests. Generally these policies are assigned to a specialist business protection trust. As a result of the Budget, such insurance may now also be necessary to fund any arising inheritance tax.

Please get in touch info@ts-p.co.uk, if you have any questions about the topics raised in this article.

❛❛Lifetime gifts, appropriately timed and structured, can enable an important transition to be managed, and this is likely to become an even more important planning strategy following the changes to the BR regime.

❜❜

Kings Park School: New School Opening in Ashford this January

Kings Park School, aims to open in January 2025 in Ashford, and brings a much-needed educational resource for children with Special Educational Needs (SEN) to the heart of Kent. Established by a group of dedicated local, experienced businesspeople, the school represents a community driven effort to create a supportive, nurturing environment where children with SEN can truly thrive.

These founders, each deeply rooted to the Ashford area, have a shared objective: to offer children the chance to learn in a way that meets their unique needs.

Their commitment goes beyond just opening a school. They have carefully sourced and recruited a team of exceptional, experienced teachers who bring both expertise and passion to their roles. Leading the team is a highly skilled Head, supported by staff chosen for their experience in SEN education and their dedication to helping each child grow academically, socially, and emotionally.

Kings Park School offers personalised learning plans, purpose-built facilities, and specialised sensory and therapeutic spaces all designed to create a safe and engaging environment for students.

The Holding On Letting Go Christmas appeal has been launched!

Child bereavement support charity Holding On Letting Go has launched its Christmas appeal and is inviting businesses and individuals to buy a ‘gift’.

Many of the gifts are creative resources, used in therapeutic interventions led by our wonderful clinicians and volunteers. Arts, crafts, music, games, storytelling and other creative ideas, help children to communicate their sadness, anger, confusion and other thoughts and feelings. Creativity is often a better way for children to more easily communicate their grief, finding it hard to either choose the right words, or feel able to say them aloud.

In 2024, the charity will have supported 351 children and their families either before an expected

With a focus on building confidence and life skills alongside academics, the school aims to give each child the tools they need to grow.

This new school is a milestone for Ashford, reinforcing the town’s commitment to inclusivity and educational opportunity. Kings Park School is not just an institution; it is a testament to what local businesses and community spirit can achieve together. The founders’ dedication to supporting all children’s potential makes Ashford a better place for families seeking quality, compassionate SEN education.

www.kingsparkschool.co.uk

death or after a death, through our bereavement care and support programmes.

The weekend day programmes bring children together who have been bereaved – it’s often the first time they have met another bereaved child. For their parents, it’s also the first time they might have met other bereaved parents, who join us for help and advice on how to understand child bereavement and find out how to guide their children through.

People are invited to look at their online shop and choose a ‘gift’ which will help towards their bereavement support programme in 2025. Gifts start from £4.50, or you can donate what you choose.

Visit holg.org.uk to go Christmas shopping with Holding On Letting Go.

Christmas to you all, Sarah Hawes, izzy PR founder

Welcome to our new members

3D Body Contouring Ltd

Tunbridge Wells 01892 570212

3d-bodycontouring.com

3D Body Contouring

Action Coach Rochester

Rochester 01634 560876

rochester.actioncoach.co.uk

Business coaching for business owners and entrepreneurs

Adcock Refrigeration & Air Conditioning Ltd

Chatham 01634 673870

adcock.co.uk

Air conditioning, refrigeration and maintenance

Backdrop Promotions

West Malling 01322 290394 backdroppromotions.com

Bringing events to life working with charities and clients across the UK and overseas

Bailey Creative London 07876 212430

baileycreative.london

Graphic designer

Brighter City Solutions

Chatham 07730 877978

brightercitysolutions.com

Event management consultancy

Building Human Resilience

Ashford 07903 859499

bhresilience.co.uk

Providing courses that build human resilience to help deal with the stresses of life and maintain peak performance in the work place and personal life

Caddbro

Erith 020 8310 0578

caddbro.co.uk

Family-run company that has been serving the surveying and construction industry for over 25 years with hire, service/repair or sales

Carers First

Strood 0300 303 1555

carersfirst.org.uk

Information, advice and support for carers

Chatham Town FC

Chatham 01634 401130

chathamtownfc.com

Football Club

Cobra Carpentry Ltd

Bexley 07944 080539

cobracompany.co.uk

Fire safety management and protection

Copper Jax Contract Maintenance Ltd

Chatham 01634 934935

copperjax.co.uk

Industrial door and roller shutter company across Medway, Kent and UK

Define Fit Out Ltd

Rochester 020 7846 4730

definefitoutltd.co.uk

Specialising in commercial fit out

Diamond Search Recruitment

Ashford 01233 225524

diamond-search.co.uk

Recruitment Agency

Eaglestone Marketing

Kent & London 07532 214034

eaglestoneagency.com

Social media agency

FWF

London 020 8124 5084

fwfcompany.com

Leading Intelligent Automation (IA) professional services company

Gilbert & Stamper Ltd

Tonbridge 01732 928109

gilbertandstamper.com

Commercial and domestic electrical contractors

GRE Growth Ltd

Ashford 07896 094113

gregroup.co.uk

Residential property developer

GTCI Ltd

Rochester 01634 296748

gtci.co.uk

A turn-key service solution to all your construction needs

Harrisons Chartered Surveyors

Maidstone 01622 944000

harrisons.property

Chartered surveyors -an independent firm of Property and Development Consultants, Agents, Valuers and Property Managers

Iron Pier Brewery Ltd

Northfleet 01474 569460

ironpier.beer

Craft beer brewery

JNS Electrical Engineering Ltd

Rochester 01634 711550

jnselectrical-buildingservices.co.uk

Residential and commercial electrical and building services

KaNect Resource and Waste Consultancy

Whitstable 07887 541293

kanectconsultancy.com

Resource & Waste Consultancy - connecting clients & communities to a sustainable future

Keenwood Ltd

Chatham 01634 907037

keenwoodltd.co.uk

Shop Fitting, Management and Retail Services

Kent Door Services

Sittingbourne 07875 103299

kentdoorservices.co.uk

Specialists in tailored supply and installation of commercial and industrial door, window, and security products

Learay Ltd

Monkton 01795 535353

learay.co.uk

Brand merchandising agency

Lemon Labels Ltd

Ashford 01892 300737

lemonlabels.co.uk

UK manufacturer specialising in providing custom labels

Lighthouse Safety Training Ltd

Rainham 01634 260631

lighthousesafety.co.uk

Offering a bespoke health, safety and environmental training and consultancy service

Enhance Protect Connect

Manpower UK (Ashford)

Ashford 01233 344157 manpower.co.uk

Job search, staffing and recruitment

Marshalls Drone Services Ltd

South East 07369 282889 marshallsdroneservices.com

State-of-the-art DJI drone services offering a wide range of aerial solutions

Mercure Dartford Brands Hatch Hotel & Spa

Dartford 01474 854900 all.accor.com

Hotel & Spa

Newman Business Solutions

Crowborough 01892 664155 newmanbs.co.uk

Business systems consultancy specialising in print and document management, IT solutions and support, telecoms, visual display systems and speech processing technologies

Nextspace Construction UK Ltd (Buildbeta)

Chatham 07549 331315

buildbeta.co.uk

Revolutionising construction excellence through unified solutions

Not Just Travel - Amy Perring

Ashford 07721 640198

notjusttravel.com

Personal travel consultant

Parkers Design and Print

Whitstable 01227 766555

parkersdesignprint.co.uk

End to end marketing team

QED Consulting Engineers Ltd

Hawkhurst 020 3092 3898

qedstructures.co.uk

Multidisciplinary structural and civil engineering consultants

Quad Web

Ashford 0800 075 1082

quadweb.uk

Web Design

Reclamet Ltd

Birchington 01843 800800 reclamet.co.uk

Holders of both waste management and waste carriers Licences and an Authorised Treatment Facility (ATF) for the treatment and recycling of end of life vehicles

RetroPassion Ltd

Birchington 07411 539034 retropassion.co.uk

Offering a wide range of services including recapping, upgrades, modifications, fully refurbished Amiga computers, custom Amiga computers

Shaw Wood Ltd

East Malling 020 3305 6031 shawwoodltd.com

Demolition and groundworks contractor servicing the London and South East of England

South Kent Mind

East Kent 01303 250090 southkentmind.org.uk

A local mental health charity and here to support anyone with a mental health problem

Summit Environmental Ltd

Lewes 01273 435600

summitenvironmental.co.uk

Specialises in providing asbestos surveys and testing, fire risk assessments, legionella risk assessments, and energy performance certificates (EPC)

Tandem Media Ltd

Ashford 01233 228757 tandemmedia.co.uk

Family-run publishing company offering a variety of services for print and digital platforms

The Quokka Group Ltd

Folkestone 07772 186846

thequokkagroup.com

Matching expertise and trailblazing new thinking, in creating best in class events and experiences across all sporting and hospitality venues

The Wonder Lab Project CIC

Chatham 07379 879718

thewonderlabproject.com

A CIC collaborating with science teachers across the UK to provide fun packed after school activity, teaching science

Timeless Recruitment

Rochester/Strood 020 8197 9942

timeless-recruitment.com

Trusted provider of skilled construction professionals, delivering tailored staffing solutions with a commitment to quality and reliability across the UK

Transafrican Sky Ltd

Kent 07470 479151

Business investors and directorship

Transformational Leadership Consulting Ltd

London 07717 676589

transformationalleadershipconsulting.co.uk

A leadership training and employee empowerment company

Veterans Association

Birchington 0800 310 1044

theveteransassociation.org

A charity set up to give back to the men and women who have literally put their lives on the line to protect our families and way of life

Vinco Quantity Surveying

Cranbrook 01580 392550

vincolondon.co.uk

Quantity surveying and contract dispute resolution

XH Solutions Ltd

Maidstone 01622 370222

easyvm.net

Server hosting

YTKO Ltd

London 020 3745 1979

ytko.com

Supporting entrepreneurs, growth business and corporates

ZIGZAG Surveys Ltd

Maidstone 07305 626411

zigzagsurveys.co.uk

Delivering world-class Geospatial data with world-class customer service to match

Wendy McGeachy Head of Partnerships and Corporate Development at Imago

Wendy McGeachy is the Head of Partnerships and Corporate Development at Imago, a registered charity based in Tunbridge Wells. Imago operates across Kent, East Sussex, Medway and parts of London, supporting young and adult carers, children with disabilities and vulnerable older people. It also supports other charities, social enterprises and community groups.

Wendy looks after the charity’s corporate partners and helps with fundraising. Life is busy with 3 children who have very active social lives.

What was your first job and what was the pay packet?

Growing up in Campbeltown in Scotland, very little happened when you were a teenager. I got a job waitressing in a hotel where I probably earned £40-£50 a week.

What do you always carry with you to work?

Leaflets outlining the benefits for businesses of charity partnerships. Also a laptop, business cards and work phone with Google maps (essential for someone with no sense of direction).

What is the biggest challenge facing your business?

There is increasing demand for our services alongside increased financial pressure. Some trust funders and local authorities have paused their funding programmes and others have seen an unprecedented increase in applications.

If you were Prime Minister, what one thing would you change to help business?

I would introduce more incentives for businesses to recruit staff and would have thought twice about the changes to employer National Insurance Contributions made in the budget.

What can you see from your office window?

We have our charity shop directly opposite our office in Monson Road, Tunbridge Wells which is busy at this time of year.

If you could do another job what would it be?

Something in the arts or media.

As a business person, what are your three main qualities?

Dedicated, resourceful, knowledgeable.

What was your biggest mistake in business?

My last 3 roles have been in charities. I think where I have made mistakes was in not recognising opportunities until it was too late.

What advice would you give to aspiring entrepreneurs?

Be creative in your route to business, consider outsourcing and invest in a good budgeting tool. Who do you most admire in business?

I was at a Charity Leaders conference recently and there was optimism that despite all of the current challenges the Chairs and CEOs in the room would find a way through.

MFTS has moved!

We are pleased to announce that we have finally moved into our own premises in Hildenborough, which officially opened early November.

Although we split from parent company, MF Communications, in 2016, we have continued to share offices. However, due to our ever-expanding team and the desire to further grow our business, we decided now was the right time to move.

Our new premises, a former café/hub space, has been transformed into a smart office that we can’t wait to show off. Not least because the route to get to here has not come without the usual difficulties a renovation can throw at you. We’ve had unexpected roof repairs to complete, plumbing, electrical systems and lighting systems that needed replacing – it’s been no picnic!

We’ve made it though, thanks to the teams of people who have been working flat out to get the renovations done so that we could stick to

our original moving in date. Thank you to all the professional services who helped us on our journey.

This move provides us with the opportunity to grow and expand whilst continuing to invest in the products and services we offer our customers.

To find out more visit: www.mftelecomservices.co.uk

A year of success for Brachers’ Collections and Recoveries team

Brachers, a Patron of Kent Invicta Chamber, is celebrating a year of success for its remarkable Collections and Recoveries team.

The team have just been announced as finalists in the prestigious CICM British Credit Awards 2025 in the Legal Services Provider of the Year Award and Debt Collection Agency Award categories.

The British Credit Awards recognise the stand out achievements of the most deserving individuals, teams and organisations in the business and consumer landscape of the credit and collections industry across the UK and globally.

This recent recognition closely follows the team scooping ‘Legal Firm of the Year’ at the Collections Industry Awards

2024, where they were also finalists in the ‘Consumer Collections Team of the Year’ category.

In November, the team were also finalists in the prestigious Credit & Collections Technology Awards 2024 in the ‘Vulnerable Customer Identification & Screening Solution’ and ‘Compliance & Regulatory Technology Solution’ categories.

Just when you thought it couldn’t get any better, back in June, the team were finalists at the Credit Awards in the ‘Best of Technology’ and ‘Collections & Recoveries Service Provider of the Year’ categories.

Michael Oatham, Head of Commercial Litigation at Brachers, said: “We are immensely proud to see our team’s dedication and innovation recognised in what

has been a remarkable year of success. Whether it’s for our excellent client service, our ethical approach to debt collection, or our innovative use of technology, it is a wonderful tribute for the team to be so well regarded within our industry. Congratulations to everyone involved.”

Winners of the CICM British Credit Awards will be announced at a special ceremony on Thursday 6 February 2025 at the Royal Lancaster, London.

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