Setting
STANDARDS
The customer service team at DAMAC Properties goes the extra mile to ensure a smooth, seamless experience for every homeowner
Investing in a new home can take prospective buyers – especially firsttimers – on an emotional roller coaster ride. A home, after all, is not an everyday purchase with a one-step decision and action. Buyers are investing in their future, in a place where they will grow old, their children will grow up and where memories will be made for a lifetime. Throw financial decisions into the mix and the entire process seems overwhelming. During any real estate transaction, each step comes with its own challenges, whether it’s finding a home that ticks all the boxes or facing issues after handover. That is why, DAMAC Properties believes in continuously enhancing its customer service department to assist buyers along the way. Team members are handpicked and regularly trained in order to ensure a pleasant experience for the customer, from start to finish.
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E XCELLENT SERVICE
“Customer relationship management (CRM) is an amalgamation of thought through strategies and best practices, which when combined with the right technology transcends into outstanding customer experience,” said Abhishek Mudgal, Director – CRM Operations, DAMAC Group. “We are in constant pursuit to improve our processes and continuously redefine our working methodologies to stay on par with the industry standards. Therefore, at DAMAC, there are several systems in place to facilitate this.” He added: “We have an evolving contact centre that works 24/7 all year round to provide customer service across varying geographies. Accessibility is key to our business. We have centralised our customer service channels
