Proseal’s decade of success with Procare customer support programme Tray sealing specialist Proseal is celebrating the tenth anniversary of its successful preventative maintenance programme, PRoCARE®, as the company continues to fulfil its longstanding commitment to delivering outstanding customer support. Launched in 2011, PRoCARE provides comprehensive aftersales service through a series of scheduled inspections and maintenance of equipment in order to minimise unexpected and costly downtime. A decade later, PRoCARE has become so successful that Proseal has established a dedicated department to co-ordinate the programme to ensure continuity of service and speed of response are maintained. “In today’s fiercely competitive markets and where consumers are expecting new products faster than ever, manufacturers need to be able to rely on their machinery to function at optimum capacity,”
Having proactive preventative maintenance support can help to significantly reduce these risks and prevent unnecessary food waste.”
while driving up efficiency: a wellmaintained machine is less likely to breakdown. The feedback has been overwhelmingly positive. Most customers have reported huge reductions in downtime as a result of going from reactive maintenance to proactive PRoCARE.
explained Daryl Henshaw, Proseal’s Key
of our business,” confirmed Bakkavor’s
“Equally important is how we have been
Accounts Manager. “Loss of production
Group Engineering Manager, Ben Cooper.
able to adapt the service to deal with
for any reason means a loss of sales,
“Indeed, the level of aftersales support
the specific challenges of the COVID-19
profit, and potentially food. Having
we receive from Proseal is often used as
pandemic. Our team were able to put in
proactive preventative maintenance
something of a yardstick for our other
place stringent procedures and provide
support can help to significantly reduce
suppliers.”
PPE to our workforce, which allowed
these risks and prevent unnecessary
for maintenance visits to continue,
food waste.”
Bakkavor has remained a participant
underlining our genuine commitment
in the PRoCARE programme since its
to customer support, whatever the
Proseal’s PRoCARE provides both on-site
inception. During this time, the company
situation.”
and remote service and advice that helps
has continued to roll out PRoCARE across
to maximise machinery performance
six of its largest UK sites, and the number
and uptime. Recognising that food
of machines that Proseal is overseeing
manufacturing is a year-round operation,
has increased from around 30 to over 80.
solutions provider to high-value
Another indication of the success of the
industry, committed to providing
the service is available 24/7, 365 days a year.
Proseal is part of the JBT Corporation family, a leading global technology segments of the food processing
programme is that every Proseal key
a service that surpasses customer
For major food manufacturer, Bakkavor
account customer is a participant, and
expectations. PRoCARE service contracts
Group, investing in PRoCARE has played
the PRoCARE division is now carefully
are available across all JBT machinery
managing around 80 active contracts
solutions, built to maximise uptime and
covering over 400 machines.
financial predictability, with the goal to
a key part in enhancing the efficiency of its operations. “Given the nature of our industry and where Proseal machinery
reduce total cost of ownership.
sits within our group, the continued
Daryl Henshaw concluded: “PRoCARE is
support of Proseal is key to the success
about reducing the risk of breakdowns,
86 FDPP - www.fdpp.co.uk
www.proseal.com
