98 | Carlos Fúquene Retamoso
In a consistent manner, Chemical Company has maintained R&D capabilities over years of operation in conjunction with the improvement of its operational efficiency. For example, the firm encourages employees to identify and implement operational efficiency, relying on ideas and suggestions based on employees´ experience and knowledge. Chemical Company developed an Innovative Ideas Program that stimulates employee participation through an incentive plan based on their recognition and economic compensation, which has operated for more than 20 years. Specifically, in 2016 and 2015, the company implemented more than 90 innovative ideas per year, surpassing by 80% those implemented in 2014 (Chemical-Company Sustainability Report, 2018). The Company has constantly used its financial capability for the adoption of cleaner technologies for operational efficiency (i.e. eco-efficiency). Finally, the Company made an investment of 15 million USD in 2019 to renovate its manufacturing technology (Lozano, 2019). Regarding, strategic capabilities, Chemical Company has focused on achieving an advantageous position through business efficiency. Specifically, the Company acquires companies and creates synergies throughout its value chain to achieve an economically sustainable business (Hernández, 2011). The following statement, taken from the sustainability reports, shows that the business model captures value by vertical integration: “The business strategy emphasizes the importance of being a vertically integrated company, with focus on special products with the aim of reducing the volatility of raw materials. Hence, we focus on production and marketing towards products with greater profitability and value added”
Table 15 presents a summary of the influencing sub-factors and environmental practices associated to the dynamic business model of the firm. Table 15. Business Model - Chemical Company. esa factor Business model
category Dynamic
main features Company has worked to increase its portion of the market (50% of market share) by developing and positioning its new products and using its R&D capabilities to take advantage of market opportunities. Company has developed an Innovative Ideas Program for process redesign. Company has adopted cleaner production technologies to achieve operational efficiency.