110 | Carlos Fúquene Retamoso
has focused on the delivery of information to employees, in order to both raise awareness about the importance of environmental protection and support the use of environmental indicators for process monitoring. Table 19 presents a summary of the influencing sub-factors and environmental practices found in the Business Strategy of Utility Company. Table 19. Business Model - Utility Company esa factor Business model
category Stable
main features * Lobbying capabilities in conjunction with industry associations to buffer the impact of regulation over the industry. * Technological know-how for the development of power facilities intended to achieve business efficiency. * A lliances with government to socialize and foster electric mobility strategies, which is their main business. * Stakeholder management to establish relations with communities in order to achieve social license to operate, by constructing win-win deals offering communities access to electricity
c) Manager´s perspective: The CEO is a Bachelor in Business Administration and holds a Master’s Degree in Management. Since 1997, he moved on to Colombia to work for the Utility Company, where he has held the following positions: Comptroller, Planning Manager, General Manager and CEO. Finally, CEO has more than 20 years of experience in financial investment, planning, control and management. Influencing factors observed in the manager`s perspective were associated with the individual characteristics of the CEO, which cover his personal values, perspective towards ESA and leadership style. - Personal values The CEO spoke about the restrain of actions and impulses and respect for the norms when asked about the most important characteristics of a good leader. In acknowledging his concern about self-restrain and respect for the norms, the CEO exhibits conformity and tradition as his main personal values. Traditional modes of behavior become expressions of the CEO’s focus on a body of customs taking the form of norms of behavior: