Case studies
has made an investment of 2 million USD in its manufacturing plant to improve operations through low-resource-demanding technologies and achieve higher efficiencies in the development of innovative and creative fragrances (La República, 2018). Additionally, the company has implemented an innovation unit in order to test more than 500 different new formulas per year (Revista Dinero, 2019). Furthermore, more than 25% of the new sales every year originate from new products (Cosmetic Company, 2017). Operational efficiency has allowed the Company to achieve an economically and environmentally sustainable business. For example, since 2013, they have saved more than 50.000 m3 of water and between 2016 and 2017, more than 1200 MJ in energy consumption (Cosmetic Company, 2017). Table 31 presents a summary of the environmental practices observed in the Business model dimension. Table 31. Business model – Cosmetic Company Esa factor
Category
Business Model
Dynamic
Main features * R&D capabilities for the development of 500 different new formulas per year. * Operational efficiency through the optimization of operations and low-resource-demanding technologies in order to achieve an economically and environmentally sustainable business.
c) Manager`s perspective The founder holds a Bachelor of Science in Business from a North American university and, together with his brother, inherited a family business focused on cosmetics. The founder began to work in the company as a sales manager in the late 60´s. He was the head of the Company in 1970 and in 1985 he launched a brand in Colombia, which would become a Multilatina Cosmetic Company In 2018, at the closing of this thesis, the founder delivered his position to a new president, who is woman12 and was the former Commercial Vice President of the Company. The founder still remains in the presidency of the Board.
Emphasis is added because this company operates a direct sales business through a women´s network and mainly focused in customers that are mainly women. 12
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