in·ter·view
\ �in-tər- vyü \ noun � 1 A meeting at which information is obtained
2 Gaining insights from a successful franchise owner
Will Biggerman VP/COO OF SURVEILLANCE SECURE
Q A
What was your inspiration to start a security franchise?
Q A
Early in my career I briefly joined a company that had a very successful franchise model, I believe that’s where the franchise bug was planted. Twenty-three years ago, I entered into the security industry and loved it. I saw a tremendous need that wasn’t being satisfied by the traditional types of security services. I wanted to branch out and help fill the void, I just couldn’t shake the desire to franchise the business.
How did you prepare to franchise Surveillance Secure?
Q A
I knew I couldn’t do it alone. I had a strong working partnership with Kim Hartman our President and CEO, and Rob Gazzola, Director of Marketing and Franchise Development. Together, we combined our ideas of franchising and began forming a plan to take the right steps to branch out.
What inspires the choice of services that you offer through Surveillance Secure? We saw a need for both service responsiveness and customer care. These were two significant categories that were lacking in this field. We can provide customizations and more boutique solutions that many of the more prominent companies simply cannot.
62 FranchiseDictionaryMagazine.com
