IMPROVING THE PAYMENT EXPERIENCE
David Neal
Vice President, Revenue Cycle
Unleashing potential to GET PAID FASTER. That is one way that the Revenue Cycle team is helping our offices to streamline and standardize the collections process. Revenue cycle management success is the heart of any dental organization. Defined as the clinical and administrative management of claims management, payment, and revenue production, revenue cycle management is in essence one large financial circulatory system. Successful revenue cycle management is truly about going back to the basics, especially when it comes to ensuring accurate, timely and compliant claims reimbursement. Adopting the latest technology to automate the claims, billing and collection efforts will help deliver predictable and sustainable collection results over the long term, and will free up valuable time for the offices to focus on patient care. The Revenue Cycle team is partnering with our DVPs, regional managers and
increases efficiency by helping to ensure
claim. Plus, enrolling insurance companies
clean claims are submitted the first time.
to return claims with electronic remittance
office staff to achieve success. We have
Sending claims out electronically (versus
deployed revenue cycle tools that provide
a mailed paper statement) expedites
our teams with insight and visibility into
the payment cycle by more than 50%,
areas that drive increased cash flow.
which helps each office get paid faster.
As an example, our Denticon offices are now leveraging automation to improve the insurance verification process. This drastically reduces office time each day on performing manual verifications and
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With an electronic claims attachment technology, dental practices can transmit
advice (ERAs) and electronic fund transfers (EFTs) accelerates the claims reconciliation process and improves payment processing time, which decreases accounts receivable. This is one of the many services we offer to our offices.
x-rays, periodontal charts, explanation
DCA is helping our practices optimize their
of benefits, narratives or any other
cash flow with revenue cycle management
documentation required by a payer to
enhancements that otherwise would be
assist with the adjudication of a dental
challenging to achieve on their own.
