DCA Insider ‣ December 2019

Page 21

A SUPPORT CENTER WORKING FOR YOU ACCOUNTING & FINANCE Oversees all Accounting functions and establishes related controls and best practices. This includes monitoring banking activities, paying bills, processing expense reports, preparation and review of financial data and reports distributed to the offices, analytical procedures, budgets, and projections. Talia Pandolfi | Controller tpandolfi@dentalcarealliance.com 941.955.3150 (007222) ANALYTICS & REVENUE PROGRAMS Leverages data to answer difficult questions about what happened, why it happened, and what DCA should do about it. We look for pockets of opportunity hidden within the data, leveraging scale & insights across the entire business to provide tailored guidance at the Division, Region, and Office level. Matt Thiel | Vice President, Analytics & Revenue Programs mthiel@dentalcarealliance.com 941.955.3150 (002309) HUMAN RESOURCES Assists DCA-affiliated offices with employee relations, payroll, and benefits. Steve Duval Vice President, Human Resources sduval@dentalcarealliance.com 941.955.3150 (005001) DENTAL HYGIENE Creates exceptional clinical value to the practice and effectively communicates treatment plans with patients. Constructive coaching helps create healthy smiles for life. Glory Grossbard | Vice President, Hygiene & Practice Development ggrossbard@dentalcarealliance.com 786.298.7853

INFORMATION TECHNOLOGY Develops world-class, cutting-edge information technology systems and positions our IT infrastructure, clinical systems and digital consumer strategies.

Richard Capilla Chief Technology Officer rcapilla@dentalcarealliance.com 941.955.3150 (007546)

INNOVATION Positions DCA as an action-oriented thought leader, commited to exploring and implementing the latest in clinical technological advances in the dental industry. Dr. Bryan Laskin | Clinical Innovations blaskin@dentalcarealliance.com 763.290.0004 INSURANCE PLAN MANAGEMENT Negotiates and renegotiates contracted fees for all Health Plans to ensure the best possible reimbursement for services rendered. Mike Cole | Vice President, Insurance Plan Management mcole@dentalcarealliance.com 941.955.3150 (007246) LEGAL & COMPLIANCE Covers the entirety of our organization’s legal and compliance needs with a multidisciplined, cohesive approach. David Quigley, Esq. General Counsel dquigley@dentalcarealliance.com 941.955.3150 (007552) MARKETING Our team of experienced marketing experts collaborates closely with our partners to execute sophisticated, forwardthinking strategic marketing plans developed for affiliated practices and brands to meet defined growth objectives, increase new patient flow and improve patient retention. Shawn Wherry | Vice President, Marketing swherry@dentalcarealliance.com 941.955.3150 (007228)

NEW AFFILIATIONS Ensures a successful integration and serves as the central point of communication for DCA’s newest partners. Craig Murray | Vice President, Real Estate & Strategic Initiatives cmurray@dentalcarealliance.com 941.955.3150 (007555) PROCUREMENT Seeks, establishes and maintains partnerships with the best manufacturers in the dental industry, to ensure all DCA-affiliated practices have access to the highest quality supplies at a significant discount. Sabian Selmer | Director, Procurement ssabian@dentalcarealliance.com 941.955.3150 (001112) REVENUE CYCLE Leads as a partner for AR, denial management, EFT/ ERA cash posting and other revenue cycle initiatives. David Neal | Vice President, Revenue Cycle dneal@dentalcarealliance.com 941.955.3150 (007560) TALENT ACQUISITION & RETENTION Supports DCA’s growth and positioning our IT infrastructure, clinical systems and digital consumer strategies, as a leader in the DSO industry. TAX & PROCESS AUTOMATION Establishes and implements tax policy and oversees tax compliance and planning for the organization. Daniel J. Burke, CPA | Vice President of Tax & Process Automation HYPERLINK "mailto:dburke@dentalcarealliance. com" dburke@dentalcarealliance.com 941.955.3150 (007291) TRAINING & DEVELOPMENT Provides flexible and innovative learning and growth opportunities to support our commitment to employee development, partnership and enrichment. Marie-Line Rigaud | Director of Training & Organizational Development mrigaud@dentalcarealliance.com 305.274.2499 (008016)

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Enhanced Learning Management System Compliance Training: Basic Expectations for Safe Care

2min
page 47

DCA-Supported Practices

6min
pages 54-55

HR: Celebrating the Heart of DCA

3min
page 44

DCA Support Directory

0
page 56

DCA Career Academy Expands the Team and Offerings

4min
pages 42-43

We Reserve the Right to Get Better

2min
page 49

Creating Healthy Smiles for Life

1min
page 40

Partner of Choice

5min
pages 32-33

Denovo Practice Success & Investing in Our Future

3min
page 34

Taking Time to Celebrate the Team

1min
page 31

Clinical Chat: Preparing for Dentistry

4min
page 37

Dear Hygeniuses of DCA

4min
pages 38-39

Coupa

2min
page 30

Operations Updates

7min
pages 26-27

Focus on Orthodontic Excellence

2min
page 25

Working Smarter, Not Harder with DCA Smart Scheduling

1min
page 23

Clinical Innovations

3min
page 24

A Support Center Working for You

2min
page 21

Putting the Practice First

3min
page 22

Marketing Minute

1min
page 20

Becoming Consumer-Centric

3min
page 10

Fall Fun with DCA

0
page 17

The Average American’s Dentist Selection Process During a Google Search

3min
pages 18-19

CEO Message

3min
page 5

Opioid Responsible Dentistry

2min
page 6

Improving the Payment Experience

1min
page 12

Living the Values

3min
pages 14-16

It’s Time for a Better, Smarter Path

2min
page 13
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