DCA CAREER ACADEMY EXPANDS Abby Frey, LDA, CDA, Field Training Specialist, works directly with new and existing employees and field leadership to develop and deliver engaging training content that aligns with business needs. Abby assesses responsibilities and training needs for all positions. She works in collaboration with the team to ensure quality content development needs are met and effectiveness is proven. Abby is a subject matter expert in dental assisting as a Licensed Dental Assistant by the Minnesota State Board of Dentistry and nationally certified by the Dental Assisting National Board. With experience in leading and managing, she models, delivers and encourages employees to deliver exceptional customer service. Abby has been with Dental Care Alliance since December 2018 through the affiliation with Lake Minnetonka Dental, where she worked for 10.5 years. She lives in the Twin Cities area with her husband and her two children, Jameson and Jordyn. In her spare time, Abby enjoys spending time with her family, running and refurbishing anything vintage. Welcome to the team, Abby.
CALLING ALL DENTAL ASSISTANTS! The DCA Career Academy launched the first Dental Assistant
The purpose of the workshop was to assist dental assistants
Workshop, The Role of the Dental Assistant in Delivering “World
to unleash their potential by leveraging their clinical strengths,
Class� Dentistry on Saturday, November 2, 2019. Abby Frey, new
interpersonal skills and share best practices. Some of the topics
Regional Training Specialist, facilitated this workshop.
covered included the following skills essential to success as a dental assistant:
COMMUNICATION
ANTICIPATION / PRO-ACTIVENESS
PREPAREDNESS
CHAIRSIDE SKILLS
Establish consistency in
Create value for patient
communicate effectively and
Understand the needs of
developing procedure
care by demonstrating
increase engagement with the
Use interpersonal skills to
provider(s) and patients
efficiencies and in maintaining
professionalism in the
patients, providers, manager
to aid in increasing office
a low-stress environment.
delivery of patient services.
and team members.
productivity and patient satisfaction.
A unique aspect of the workshop was an on-the-job component
The practice will benefit from having a dental assistant that
that supported the attending dental assistants to integrate
has a heightened awareness of his/her role in increasing office
learned skills into their day-to-day work. The participating dental
productivity, patient satisfaction and procedural efficiencies.
assistants had an opportunity to create an action plan and return to the workplace ready for action. Furthermore, dental assistants left the program feeling empowered, engaged and inspired to have a greater impact on the patients, provider(s) and team.
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We are excited to be offering this workshop in a region near you starting in 2020!
