154 | Carlos Fúquene Retamoso
the development of new products and organizational capabilities for continuous process improvement. Table 35 presents a summary of business model and main features. Table 35. Business model – Dairy Company esa factors Business context
Categories Dynamic
Main features *R&D investments for the development of green products and use of lighter packaging * Use of technical know-how for the implementation of green processes and the greening of the supply chain.
c) Manager´s perspective The founder of Dairy Company is a Bachelor of Science from the French Lyceum of Bogotá holds a Bachelor of Arts in Anthropology and Sociology and earned a Master´s degree in Public Administration in North America. The CEO is Colombian and inherited a medium size dairy company that changed into a big business. The influencing sub-factors observed in the manager`s perspective were associated to the individual characteristics of the CEO, which cover his personal values, attitude towards CSR and leadership style. - Personal values
When asked about his personal values and actions intended for the welfare of others, the CEO exhibits altruism as his main personal value: … “I consider myself as a dream coordinator because … I think that the function of employees is to eliminate hierarchies and not to receive orders ... My function is to motivate in them the sense of belonging to the Company by giving them authority and encouraging them to make their own decisions …” (Redacción-Cromos, 2009).
Employees confirm the statement of the CEO in a different timeline: