CANCELLATION POLICIES REGULAR PROGRAMS & CLASSES • For a full refund, cancellations must be made before the program starts. • After the program begins, cancellations must be made within 24 hours after the first class, to receive a pro-rated credit. • Cancellation fees may not apply if one of the exemptions noted at the bottom of this section can be provided. • Contact the Recreation Services Desk to inquire. If approved, further pro-rated credits will be applied to your Arbutus Club account on your next statement. ONE-DAY PROGRAMS & SPECIAL EVENTS • One day camps require two business days notice, based on the start date and time of the camp. Cancellations for camps held on Mondays at 9:00am must be received by 9:00am the Thursday prior to the camp. • Special events for Aquatics and Youth, and Fitness Centre Orientations require 48 hours notice. CAMPS & WEEK-LONG PROGRAMS • For a full refund, cancellations must be made one week prior to the start day and time. This includes camps that are 2-5 days in length for any week, as well as camps/programs that run in two week formats. PRIVATE LESSONS • Members will not be billed for a private lesson if they cancel a minimum of 24 hours before the lesson is scheduled. • Exceptions may be made due to emergency or illness. This is to be arranged with the professional with whom you booked the lesson. • Some areas such as Aquatics, Music and Tennis have specific cancellation policies for private lessons, listed on their respective brochure pages. WHEN THE ARBUTUS CLUB CANCELS A PROGRAM • Insufficient registration for an activity may result in the cancellation of that activity and a full credit will be made to your account in the event an activity is cancelled by the Recreation Services Department prior to the start date. • There will be a full credit if Members are unable to attend programs due to changes in time or date caused by the Recreation Services Department. • We will make every effort to run programs. If the activity is cancelled prior to the posted end date, a credit will be made on a pro-rated basis. CANCELLATION FEE EXEMPTIONS: The cancellation fee will not apply if: • A waitlisted member can fill the spot • A signed doctor’s note is provided due to a medical reason • Approval has been provided by the Coordinator/Director of the activity
COVID-19 Response Plan In an effort to ensure the health and safety of our valued members and staff, Club Management has developed a comprehensive reopening plan based on the orders and guidelines of the Provincial Health Officer, WorkSafe BC, Vancouver Coastal Health and other related associations and governing bodies. THE PLAN STRIVES TO REDUCE THE RISK OF SPREADING COVID-19 BY:
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Establishing strict guidelines as to who can visit the club
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2 metre physical distancing must be maintained
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Employing increased cleaning and sanitization measures following best practices from the BC Centre for Disease Control
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Introducing contact tracing by ensuring all programs and facilities are booked in advance by reservation
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Promoting good hygiene for members and staff
Masks must be worn in the hallways, lobbies, foyers and common areas for anyone 3 years+. Limiting the amount of physical contact and contact intensity in our facilities and programs at all times
Protocols have been established for each facility that members and staff must become familiar with and adhere to at all times. These are viewable on the Club’s website at arbutusclub.com. Management will continue to monitor BC’s Restart Plan and ongoing updates to guidelines, providing timely messaging regarding any required changes or updates. MEMBER HEALTH DECLARATION We kindly ask that the Member Health Declaration and Policy Compliance Form is completed prior to your initial visit to the Club. Members who book facilities and classes must acknowledge the ‘waiver’ or ‘registration policy’ to ensure that everyone has read and understands the health declaration. We are permitting particular activities based on the assurances members make to the Club and to each other in these forms. The Club appreciates your cooperation. ILLNESS SYMPTOMS Symptoms may vary from person to person. Some people may experience mild symptoms, while others have more severe symptoms. If you have COVID-19, or think you might have it, help prevent spreading it to others by self-isolating from the start of your symptoms. If you are sick,www.arbutusclub.com stay home.
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