Globalization And The Challenges of Public Administration

Page 146

138

H.A. KHAN

under constant pressure to improve the efficiency in providing services. The turmoil that occurred during the enrollment in the newly passed Affordable Health Care Act in the United States shows that unless a government creates a proper delivery system, massive problems may result. In this instance it created mass frustration among the public, which led to the departure of the then Secretary of Health and Human Services. The department was unprepared to deal with the numbers of people trying to enroll at the same time. So, it is the responsibility of administrators to predict the demand and prepare the technology of delivering the services accordingly. Otherwise, it will cause frustration among the public. In the age of the Internet, people have less patience, meaning that the website is not accessible within a few seconds, people will not want to wait for services. At the same time, the services must be easily accessible. Melitski and Calista (2016) mentioned that one of the major challenges is in maintaining the effectiveness of digitalized governance. Internet bureaucracy must be simplified. For example, people do not have to go through several places to access the services. People do not want to see human bureaucracy to be replaced by internet bureaucracy. So, the challenge for the government is how to make the service both efficient and accessible for the public. Leikums (2012) suggests the integration of documents to promote the inter-operability of different types of information systems for all different electronic documents Kumar Suri (2014) emphasized the necessity of flexibility of processes in improving efficiency in e-governance. He suggested re-engineering and change mechanism in the processes.

Transparency and Accountability E-governance has improved both transparency and accountability in the government. All the information is wide open to the public to access for their purposes. E-governance has enabled information to be available to any interested person by providing wider publicity. E-government “is understood as the use of Information and Communication Technology (ICT) to promote more efficient and cost-effective government, facilitate more convenient government services and allow greater public access to information, and make government more accountable to citizens” (Charag and Mufeed 2013, p. 445). Public officials realize that their information can now be viewed by anybody with an internet connection. As a result, they realize the necessity of being accountable to the public. Transparency and accountability are the major elements for democratic governments


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Index

12min
pages 207-216

Appendix

2min
pages 203-206

8 Conclusion

1min
pages 201-202

References

11min
pages 193-200

Equity and Environmental Justice

4min
pages 185-186

Public Procurement

1min
page 189

International Trade and Sustainability

1min
page 184

International Collaboration

1min
page 183

Ideological Divide

3min
pages 181-182

Cooperation Between the Public and Private Sectors

1min
page 179

Institutional Capacity

1min
page 178

What Is Sustainability?

1min
page 171

The Evolution of Environment Policy

6min
pages 172-174

7 Globalization and Sustainability

3min
pages 169-170

Developing the Mission on Sustainability

1min
page 177

Consequences of Climate Change

1min
page 175

Planning and Policy-Making

1min
page 176

References

7min
pages 164-168

Dependent Variable = E-Governance

1min
page 162

Training and Learning

1min
page 160

E-Governance and Trust

1min
page 159

The Challenges of Local Government

1min
page 157

The Reduction of Corruption

1min
page 158

Social Media

1min
page 156

Must Be Citizen Centered

2min
page 155

Human Connections

1min
page 154

Security

1min
page 152

Flexi-Time/Flexi-Place

1min
page 150

Participation and E-Democracy

5min
pages 147-149

Transparency and Accountability

2min
page 146

6 The Challenges of E-Governance in Public Administration

3min
pages 143-144

References

8min
pages 137-142

Improvement in Efficiency

1min
page 145

Justice

1min
page 130

Fairness

2min
page 129

Ethical Decision-Making

1min
page 126

Organizational Politics and Ethics

1min
page 125

Privatization Movement and Ethics

3min
pages 119-120

Moral/Ethical Leadership

4min
pages 122-123

Challenges of Maintaining Privacy

2min
page 124

Ethics in Contracting

1min
page 118

Globalization and Corruption

3min
pages 116-117

Ethics for Good Governance

1min
page 115

5 Ethics and Accountability and the Challenges

3min
pages 109-110

References

14min
pages 100-108

Crisis Leadership

6min
pages 96-99

Organizational Culture and Leadership

1min
page 93

Partnership, Collaboration, and Leadership

1min
page 95

Moral and Ethical Leadership

1min
page 92

Transformational Leadership

2min
pages 90-91

Cultural Competence and Leadership

4min
pages 87-89

What Kinds of Leadership Skills?

3min
pages 84-85

References

13min
pages 69-76

4 Globalization and Leadership Challenges

2min
pages 77-78

Leadership Theories

6min
pages 79-81

Spreadable Diseases

2min
page 67

Strategic Planning and Human Resource Management

1min
page 61

Diversity

3min
pages 64-65

The Challenge of Cultural Competence

3min
pages 62-63

Challenges of Participation

1min
page 60

Motivation

2min
page 54

Implement a Change Culture

4min
pages 57-58

Technology and Training

3min
pages 55-56

Productivity/Performance

3min
pages 52-53

Decentralization

1min
page 51

Compensation

3min
pages 47-48

Public Service Ethics

2min
page 49

Demand for Accountability

1min
page 46

Loss of Prestige in Government Employment

3min
pages 43-44

Loss of the Tenure System

2min
page 45

The Challenges of Recruitment

1min
page 42

References

9min
pages 35-40

Capacity Building and Challenges

1min
page 34

Public Enterprises

1min
page 31

The Rise of Civil Society

1min
page 21

Globalization of Demands

2min
page 17

Globalization

1min
page 16

Innovation

1min
page 19

Openness and Transparency

1min
page 18
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