Globalization And The Challenges of Public Administration

Page 159

THE CHALLENGES OF E-GOVERNANCE IN PUBLIC ADMINISTRATION

151

E-Governance and Trust In an age of declining political trust across the world, e-governance can provide an opportunity for a new type of participation. The Internet provides the educated citizenry who are dissatisfied with the representative form of government with an opportunity to participate (Geiselhart 2004). E-governance can reduce the levels of red tape and the unnecessary layers of hierarchy and reduce the opportunities for bribery by reducing the opportunities for such misconduct. E-governance can also help to promote political trust among the public and may mark a turning point in terms of rebuilding the relationship through increased openness and transparency. Through their involvement in decision-making process, citizens will feel empowered to make a difference. Welch et al. (2003) asserted the association between transparency and citizens’ trust through emphasizing a positive relationship between transparency and government use of the Internet. Similarly, Welch’s (2005) survey finds a positive connection between government website usage and satisfaction from e-government. Simultaneously, the survey finds a positive connection between satisfaction about e-government and trust in government. However, if the opportunities for participation are blocked, this will have a negative impact on political trust. E-governance provides a continuous process for the participation of the people in government services. In a globalized world, there is a need for continuous evaluation of the government because the traditional method of participation like the election and voting with a long interval may not be an effective tool of participation. In most countries, an election takes place every four or five years. In many developing countries, the election is characterized by fraud, manipulation, and intimidation, threatening free and fair elections. So, the election may not represent people’s opinions. E-governance can provide an outlet for expressing their anger or opinion. If people are given the opportunity to express their honest opinion, this might increase trust in government. However, to build the trust, governments must build the confidence of the people to express their honest opinion without any fear or intimidation. In the absence of the creation of an environment of free expression, efforts to build trust will prove fruitless.


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Articles inside

Index

12min
pages 207-216

Appendix

2min
pages 203-206

8 Conclusion

1min
pages 201-202

References

11min
pages 193-200

Equity and Environmental Justice

4min
pages 185-186

Public Procurement

1min
page 189

International Trade and Sustainability

1min
page 184

International Collaboration

1min
page 183

Ideological Divide

3min
pages 181-182

Cooperation Between the Public and Private Sectors

1min
page 179

Institutional Capacity

1min
page 178

What Is Sustainability?

1min
page 171

The Evolution of Environment Policy

6min
pages 172-174

7 Globalization and Sustainability

3min
pages 169-170

Developing the Mission on Sustainability

1min
page 177

Consequences of Climate Change

1min
page 175

Planning and Policy-Making

1min
page 176

References

7min
pages 164-168

Dependent Variable = E-Governance

1min
page 162

Training and Learning

1min
page 160

E-Governance and Trust

1min
page 159

The Challenges of Local Government

1min
page 157

The Reduction of Corruption

1min
page 158

Social Media

1min
page 156

Must Be Citizen Centered

2min
page 155

Human Connections

1min
page 154

Security

1min
page 152

Flexi-Time/Flexi-Place

1min
page 150

Participation and E-Democracy

5min
pages 147-149

Transparency and Accountability

2min
page 146

6 The Challenges of E-Governance in Public Administration

3min
pages 143-144

References

8min
pages 137-142

Improvement in Efficiency

1min
page 145

Justice

1min
page 130

Fairness

2min
page 129

Ethical Decision-Making

1min
page 126

Organizational Politics and Ethics

1min
page 125

Privatization Movement and Ethics

3min
pages 119-120

Moral/Ethical Leadership

4min
pages 122-123

Challenges of Maintaining Privacy

2min
page 124

Ethics in Contracting

1min
page 118

Globalization and Corruption

3min
pages 116-117

Ethics for Good Governance

1min
page 115

5 Ethics and Accountability and the Challenges

3min
pages 109-110

References

14min
pages 100-108

Crisis Leadership

6min
pages 96-99

Organizational Culture and Leadership

1min
page 93

Partnership, Collaboration, and Leadership

1min
page 95

Moral and Ethical Leadership

1min
page 92

Transformational Leadership

2min
pages 90-91

Cultural Competence and Leadership

4min
pages 87-89

What Kinds of Leadership Skills?

3min
pages 84-85

References

13min
pages 69-76

4 Globalization and Leadership Challenges

2min
pages 77-78

Leadership Theories

6min
pages 79-81

Spreadable Diseases

2min
page 67

Strategic Planning and Human Resource Management

1min
page 61

Diversity

3min
pages 64-65

The Challenge of Cultural Competence

3min
pages 62-63

Challenges of Participation

1min
page 60

Motivation

2min
page 54

Implement a Change Culture

4min
pages 57-58

Technology and Training

3min
pages 55-56

Productivity/Performance

3min
pages 52-53

Decentralization

1min
page 51

Compensation

3min
pages 47-48

Public Service Ethics

2min
page 49

Demand for Accountability

1min
page 46

Loss of Prestige in Government Employment

3min
pages 43-44

Loss of the Tenure System

2min
page 45

The Challenges of Recruitment

1min
page 42

References

9min
pages 35-40

Capacity Building and Challenges

1min
page 34

Public Enterprises

1min
page 31

The Rise of Civil Society

1min
page 21

Globalization of Demands

2min
page 17

Globalization

1min
page 16

Innovation

1min
page 19

Openness and Transparency

1min
page 18
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