Globalization And The Challenges of Public Administration

Page 160

152

H.A. KHAN

Training and Learning E-governance requires constant training and learning on the part of employees. In order to guarantee the smooth functioning of e-­governance, public administrators must make sure that they have both up-to-date technology and properly trained personnel. Korac-Kakabadse et al. (2002, p. 52) emphasize the importance of learning, without which the organizations may face vulnerabilities. However, learning phases receive the least amount of attention from scholars and managers because organizational learning efforts are costly in terms of both time and effort, and have the least visible impact in the short term (Argyris 1999; Argyris and Schon 1996). The long-term consequences for the lack of learning can be far-­ reaching, and, in an extreme case, can destabilize the organization. At the same time, the important challenge for public leaders is to motivate employees to train and learn continuously. Public leaders have to deal with the challenges of resistance to adopt the new technology and they must acknowledge their responsibility to motivate employees to learn and train. The organizations can provide different kinds of incentives for training and learning the new technology. Many organizations are now making use of Webinar and other e-technology to train employees. Public leaders can make training a part of the job and successful training may be a prerequisite for promotion. The important challenge for an organization is to make training valuable and motivating to the employees. However, any training must be worthwhile in order to motivate personnel. One of the major elements of the training is to develop the competence in written communication, which is a crucial aspect of e-governance. Administrators need to be concise and to the point in their dealings with citizens. Written communication can easily be misconstrued by the people because there is the absence of face-to-face communication, which can have a devastating effect on citizens. It can demoralize and diminish the motivation of the individuals and may discourage them from contacting the authorities. The other aspect of the written communications is in respect of etiquette in communicating with individuals. Written communication must be respectful and free from threats, and discrimination. It must also be oriented to the needs of culturally diverse people and free from biases or idiomatic language. In a globalized world, the administrators have to deal with a wide range of people from different languages and cultures.


Turn static files into dynamic content formats.

Create a flipbook

Articles inside

Index

12min
pages 207-216

Appendix

2min
pages 203-206

8 Conclusion

1min
pages 201-202

References

11min
pages 193-200

Equity and Environmental Justice

4min
pages 185-186

Public Procurement

1min
page 189

International Trade and Sustainability

1min
page 184

International Collaboration

1min
page 183

Ideological Divide

3min
pages 181-182

Cooperation Between the Public and Private Sectors

1min
page 179

Institutional Capacity

1min
page 178

What Is Sustainability?

1min
page 171

The Evolution of Environment Policy

6min
pages 172-174

7 Globalization and Sustainability

3min
pages 169-170

Developing the Mission on Sustainability

1min
page 177

Consequences of Climate Change

1min
page 175

Planning and Policy-Making

1min
page 176

References

7min
pages 164-168

Dependent Variable = E-Governance

1min
page 162

Training and Learning

1min
page 160

E-Governance and Trust

1min
page 159

The Challenges of Local Government

1min
page 157

The Reduction of Corruption

1min
page 158

Social Media

1min
page 156

Must Be Citizen Centered

2min
page 155

Human Connections

1min
page 154

Security

1min
page 152

Flexi-Time/Flexi-Place

1min
page 150

Participation and E-Democracy

5min
pages 147-149

Transparency and Accountability

2min
page 146

6 The Challenges of E-Governance in Public Administration

3min
pages 143-144

References

8min
pages 137-142

Improvement in Efficiency

1min
page 145

Justice

1min
page 130

Fairness

2min
page 129

Ethical Decision-Making

1min
page 126

Organizational Politics and Ethics

1min
page 125

Privatization Movement and Ethics

3min
pages 119-120

Moral/Ethical Leadership

4min
pages 122-123

Challenges of Maintaining Privacy

2min
page 124

Ethics in Contracting

1min
page 118

Globalization and Corruption

3min
pages 116-117

Ethics for Good Governance

1min
page 115

5 Ethics and Accountability and the Challenges

3min
pages 109-110

References

14min
pages 100-108

Crisis Leadership

6min
pages 96-99

Organizational Culture and Leadership

1min
page 93

Partnership, Collaboration, and Leadership

1min
page 95

Moral and Ethical Leadership

1min
page 92

Transformational Leadership

2min
pages 90-91

Cultural Competence and Leadership

4min
pages 87-89

What Kinds of Leadership Skills?

3min
pages 84-85

References

13min
pages 69-76

4 Globalization and Leadership Challenges

2min
pages 77-78

Leadership Theories

6min
pages 79-81

Spreadable Diseases

2min
page 67

Strategic Planning and Human Resource Management

1min
page 61

Diversity

3min
pages 64-65

The Challenge of Cultural Competence

3min
pages 62-63

Challenges of Participation

1min
page 60

Motivation

2min
page 54

Implement a Change Culture

4min
pages 57-58

Technology and Training

3min
pages 55-56

Productivity/Performance

3min
pages 52-53

Decentralization

1min
page 51

Compensation

3min
pages 47-48

Public Service Ethics

2min
page 49

Demand for Accountability

1min
page 46

Loss of Prestige in Government Employment

3min
pages 43-44

Loss of the Tenure System

2min
page 45

The Challenges of Recruitment

1min
page 42

References

9min
pages 35-40

Capacity Building and Challenges

1min
page 34

Public Enterprises

1min
page 31

The Rise of Civil Society

1min
page 21

Globalization of Demands

2min
page 17

Globalization

1min
page 16

Innovation

1min
page 19

Openness and Transparency

1min
page 18
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.