Goodwill Career & Technical Academy Project Overview by Goodwill Industries of Middle Tennessee

Career & Technical Academy

ProjectPhaseOverview18/12/2022

4 Goals of the Career & Technical Academy Provide accelerated career certification at little or no cost to participants. • Provide 1:1 career guidance support • Job placement assistance and employer connections • Develop partnerships that lead to paid internships and apprenticeships • Provide on site access to comprehensive support including: o Drop in child care o Short term emergency food pantry o Justice system advocacy o Driver’s license reinstatement o Transportation assistance • Provide in person instruction and laboratories • Provide access to virtual and blended learning systems • Classes include nights and weekends to increase access to working adults • Provide Peer Learning and Mentorship Course work for In-person classes will be limited under 25 course hours per week, spread over no more than 5 weeks. Course work for Virtual classes is self paced with an average completion time of 8 weeks to 6 months, based on curriculum. Virtual classes typically require an average commitment of 10 hours per week. Tennessee Higher Education Commission (THEC) certification will be part of the program to ensure inclusion in authorized provider lists in order to market to WIOA funding sources Staff will receive ongoing training and development to remain current.

5 Overview

Acknowledgement

• High level budget

• Overview and Suggestions

• 6 Chapters based on employment sector

The purpose of the document is to codify the type of training, the general facilities, supplies, personnel and budget that will be needed to execute against the Career and Technical Academy. This document represents the initial phase of creating a Career & Technical Academy.

• 24 Training classes containing Employment/Wage Outlook information

The budget assumption is that Goodwill will fund the programs internally and just for the purposes of defining the scope of the investment. There are many ways to manage the budget including the use of volunteers, part time contract trainers, community partners conducting training at our site at their expense, sector employers volunteering time to teach sections of the classes and providing in kind donations of materials.

Lindsey Linkous is a rising Junior at University of Missouri, double majoring in Public Administration & Policy and Economics with a minor in Leadership, Service and Business. Outside of school she enjoys music, concerts and camping with her family. Lindsey has held many leadership positions within her sorority including service week liaison and assistant philanthropy liaison Lindsey is always generous with her time and eager to help others. She volunteers at the Tiger Pantry, a food bank for students and staff We at Goodwill are very grateful that Lindsey spent her summer working on this project. Lindsey’s work will be instrumental in changing the lives of those we serve.

This project overview was created by Lindsey Linkous for Goodwill Career Solutions during the summer of 2022. It was created under supervision of the Career Solution Leadership Team and Christine Skold, Chief Financial Officer. This project overview is the product of Lindsey’s hard work and inquisitive nature. She eagerly engaged a variety of people and did research into topics where she was not previously connected. Her organizational skill was a great strength in this project. Lindsey always represented herself and Goodwill in a professional manner. She was agile in her work, often seeking clarification and changing direction as needed.

This document contains:

This document is intended to be the staring place from which refinements will be made over time. The listing of classes, budget items and other assumptions are estimates derived from conversations and research conducted by Lindsey Linkous. Lindsey worked with members of the Goodwill staff, members of our board of directors, subject matter experts from other Goodwill agencies, curriculum providers and other previously gathered materials.

6 Table of Contents CTA Overview ............................................................................................................................. 8 Overall Process/Summary .................................................................................................................. 8 Changes Over Time ............................................................................................................................. 8 Contacts .............................................................................................................................................. 9 Suggestions ....................................................................................................................................... 10 Business and Professional Training .......................................................................................... 11 Office Productivity Tools - Google Workspace, Microsoft Office ...................................................... 12 Call Center (Customer Service) ......................................................................................................... 14 Entrepreneurship .............................................................................................................................. 17 General Project Management ........................................................................................................... 18 Secondary Education ................................................................................................................ 21 Instructor led GED or HiSet ............................................................................................................... 22 Supply Chain & Logistics ........................................................................................................... 25 Warehouse, Inventory and Logistics ................................................................................................. 26 Transportation Dispatcher/Coordinator ........................................................................................... 28 Commercial Vehicle Training ............................................................................................................ 30 Health Care............................................................................................................................... 33 Medical Terminology Specialization ................................................................................................. 34 Direct Support Professional .............................................................................................................. 36 Certified Nursing Assistant ............................................................................................................... 38 Healthcare program notes ...........................................................................................................................40 Technology ............................................................................................................................... 41 UX Design (Web Design) ................................................................................................................... 42 META Social Media Marketing Professional ..................................................................................... 45 Google IT Support Professional ......................................................................................................... 47 Google IT Automation with Python .................................................................................................. 50 General Data Analytics ..................................................................................................................... 53 Digital Marketing and E-commerce ................................................................................................... 56 Construction and Other Trades................................................................................................. 59 NCCER Core Construction.................................................................................................................. 60 Finished Carpentry ............................................................................................................................ 62 Facilities and Maintenance ............................................................................................................... 64

7 Electrical Helper ................................................................................................................................ 66 Custodial Training ............................................................................................................................. 68 Automotive Maintenance ................................................................................................................. 70 Welding, Pipe Fitting & Metal Fabrication ........................................................................................ 72 Administration Staff Support ................................................................................................... 74 Master Budget ......................................................................................................................... 76

• First, filling out all of the employment outlooks for each class which included expected salaries, job titles and descriptions.

At the very beginning of this project, Lindsey split the project into sections.

training, materials, and salaries managed by TN Workforce Essentials Adult Education. This would also allow it to expand beyond just HiSET classes to teaching ESL classes as well.

• Second, building the class outlines of all the classes already offered at Goodwill. These classes were all the Google IT classes, the core construction class, call center, office productivity, and the HiSET class. We used the program overview documents in the shared drives as well as meeting with the program directors for each of these classes to build the outlines.

• Third, building the new classes to be introduced by reaching out to other Goodwill agencies that have similar classes. This included contacting them about their skilled trades classes, CNA classes, and logistics/warehouse courses.

Changes Over Time - Originally had an HVAC as a stand-alone class; then agreed to collapse HVAC into Facilities Maintenance.

• Fourth is the budget section. We used a summary budget outline to create a page for each class (within each of the 6 topics). Within the budget for each class, there are 2 pages that are the overall program detail and then the class assumptions. The detail includes all the employee benefits, per FTE costs, and everything on the assumptions page. The assumptions page then includes the staff needed to run the program, their salary, the duration of the class, how many classes per year, stipends, occupancy rates, and the room set up costs. At the end of each topic, there’s also an Overhead/Total Budget tab for all the programs under a topic. While this tab may vary from each topic, they will include any directors or managers that oversee all the individual programs, a recruiter, any supplies needed for all the programs to share, and a total cost of all the programs in that topic.

- Changing Transportation Management into Transportation Dispatcher/Coordinator. This is a much more feasible class to teach and is more practical for finding a job after the class. Changing Warehouse specialist into Warehouse Clerk. Much like the Transportation Dispatcher, this is a much more feasible and attainable position.

Adding Employable Skills Series class to all of the work skills classes provided. This also includes Work from Home, which we originally had as a stand alone HiSETclass.

OverallOverviewProcess/Summary

8 CTA

9 Contacts Contacts by each class Carpentry Jamie Dowling Tim Kahn Welding - Kerry Tracey (Goodwill of North Georgia) - ktracey@ging.org - Core Construction - Jamie Dowling - Tim Kahn - Custodial - Sheri Sneed - Automotive Maintenance Ben ArritaLyleSummers Electrical Helper Erin Kingsbury (Goodwill of Central Erin.Kingsbury@goodwillcentraltexas.orgTexas) Jamie Dowling Tim Kahn Facilities Maintenance Kerry Tracey (Goodwill of North Georgia) ktracey@ging.org Jamie Dowling Employable Skills Series Jim Berry Ian Weir Call Center Jamie Dowling Entrepreneurship Scottie LeBlanc (Goodwill Industries of Southeastern Louisiana) sleblanc@goodwillno.org Jamie Dowling Office Productivity Salina Burr Technology Classes (General Project Management, Google IT Support Professional, Data Analytics, Automation with Python, UX Design, META Social Media Marketing, Digital Marketing and E-commerce) - Jim Berry

10 Ian TiffanyWeirMcGarr Direct Support Professional and Medical Terminology Coursera CNA - Erin Kingsbury (Goodwill of Central Texas) - Erin.Kingsbury@goodwillcentraltexas.org - Debbie Grant - Class A CDL - Jamie Dowling - Transportation Dispatcher/Coordinator - Ben Lyle - Warehouse clerk/inventory Ben MadiLyleTuxhorn HiSET Jamie JordanDavoltWyatt (Jackson State HiSET Instructor) jwyatt5@jssc.edu Lynn Seifert (TN Workforce Essentials Adult Education) lseifert@workforceessentials.com Suggestions Try to implementing some of these classes before getting the GCTA facility by utilizing existing career solution offices across middle TN Surveys to acquire information for new upcoming classes to assess employer and participant demand.

11 Business and Professional Training

12 Office Productivity Tools Google Workspace, Microsoft Office Employment Outlook Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers. Sample of reported job titles: Administrative Assistant (Admin Assistant), Administrative Clerk, Administrative Secretary (Admin Secretary), Administrative Specialist (Admin Specialist), Administrative Support Assistant (ASA), Administrative Technician, Department Secretary, Office Assistant, Secretary, Staff Assistant Earning Potential in Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $37,850. ● 10% of workers earn $25,470 or less. ● 10% of workers earn $54,140 or more. Earning Potential in Tennessee: ● Workers on average earn $36,900 ● 10% of workers earn $23,110 or less. ● 10% of workers earn $51,080 or more. ● 2028 Projected Employment 50,510 ● Projected Annual Job Opening 2018 2028 5,510 Class Objective Certification This training program is designed to give participants the skills and knowledge to effectively use Google Workspace and Microsoft office in a professional environment. Fees None Delivery Method In person classroom/lecture style teaching Offered every other month, 4 times a month Duration 3 day program, 4 hours per day Employee program offered to Goodwill employees to go more in depth, relevant administrative skills; their classes would include about 14 15 hours of content, approximately one hour of class added to the employee workday

13 Prerequisites & Assessments Pass Northstars Computer Basics Assessment with a 75% or higher. Must have a Gmail account (if not already, you can get help setting one up with the career coaches before the class begins) Curriculum Google Suite (Gmail, Google Drive, Google Calendar, etc.), internet safety, Microsoft Word and Excel, Google Sheets, Microsoft PowerPoint, and Google Slides. For the retail employee course, they go a little more in depth into reporting and administrative techniques, such as Google Forms. Accreditation Certificate of Completion Space Requirements Larger classroom/computer lab (average meeting room space in Career Solutions offices) (Shared) Staff 1 administrator 1 instructor 1 Professional and Business Recruiter Equipment Projector/TV, participant laptops (10), instructor computer, pens and paper, tables, chairs Supplies Participant guide and instructor guides Stipends No

14 Call Center (Customer Service) Employment Outlook Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support. Sample of reported job titles: Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative, Sales Facilitator Earning Potential in Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $37,250. ● 10% of workers earn $23,500 or less. ● 10% of workers earn $48,670 or more. Earning Potential in Tennessee: ● Workers on average earn $36,040. ● 10% of workers earn $22,800 or less. ● 10% of workers earn $47,780 or more. ● 2028 Projected Employment 63,090 ● Projected Annual Job Opening 2018 2028 8,430 Class Objective Certification This training program is designed to provide participants with the skills to effectively interact and solve problems among clientele and prepare them for an entry level position in customer service or at a call center. Fees None Delivery Method In person class that reviews Google and Microsoft applications, practices appropriate call and email etiquette, record entries, and customer service practices. The first week will include a classroom/lecture style course and the last 3 weeks will be the participants actively taking calls and getting hands-on training. Duration 4 week class, Mon Thurs 8am 2pm

15 Prerequisites & Assessments Call Center: Must be able to type 35 WPM on typingtest.com, and pass Northstars Computer Basics with an 85%, and an Excel assessment with a 75%. Participants have to be a client Curriculum The call center curriculum includes the Goodwill Call Handling Guide, phone etiquette, office productivity skills, and customer service aspects. The first six days will include classroom lecture style learning, and the remaining time of the program will be handson experience taking calls for our call center. Accreditation Contact Center Associate Professional Certificate Space Requirements Average size Lifsey classroom (Shared) Mobile classroom Staff 1 instructor and 1 Professional and Business Recruiter (for whole group) Equipment Computers/laptops with phone system and headsets Supplies Participant guide (website) and Management and Strategy Institute Learner Guide Stipends Call Center: $80 per week

16 Employability Skills Series (standalone class and built into all other curriculum) Class Objective Certification Provide participants with the necessary skills to succeed in their job search and job retention rates. This class will provide necessary skills in interview prep, resume building, work from home skills and more. Fees None Delivery Method Classes are offered virtually or in person Duration Classes are scheduled throughout each week, lasting between 30 to 90 minutes to an depending on the topic. Prerequisites & Assessments Can be enrolled in another CTA class (not required) Meet with a career coach and develop a service plan Curriculum Resume writing, job search, applying for work, interview workshops, preparing for success at work, and work from home skills. Accreditation Certificate of ----------------------Completion Space Requirements Computer lab and classroom space (Shared) Staff 2 multipurpose trainers (1 for each day can overlap with Google IT instructors) Equipment Participant and instructor laptops Supplies Instructor and learner guides Stipends No (not for this class specifically stipends could still be included in the program the participant is taking through the CTA)

17 Entrepreneurship Class Objective Certification This program is designed to give participants the skills and knowledge necessary for starting and running their own business. This class will take them through all the legal and financial steps every entrepreneur needs to know. Fees None Delivery Method In person lecture style class Duration 1 week, 4 5 hours per day, Mon Fri 9am 2pm Prerequisites & Assessments Pass basic reading and math assessments Bring all necessary materials and business proposals/ideas Curriculum This class will teach participants about QuickBooks, different kinds of licenses, insurance, and how to develop a business and marketing plans Accreditation Certification of completion Help with applying for/obtaining certain licenses Space Requirements Average Lifsey classroom size (Shared) Mobile classroom Staff 3 entrepreneurship coaches (TANF grant) Equipment Student and instructor guides QuickBooks Licenses Supplies Business and marketing plan templates Stipends No

18 General Project Management Employment Outlook Analyze and coordinate the schedule, timeline, procurement, staffing, and budget of a product or service on a per project basis. Lead and guide the work of technical staff. May serve as a point of contact for the client or customer. Sample of reported job titles: Project manager, Project coordinator, Project assistant, Operations manager, Operations associate, Program manager, Scrum Master, Project associate, Project analyst, Project administrator, Technical project manager Earning Potential in Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $76,530. ● 10% of workers earn $48,550 or less. ● 10% of workers earn $129,330 or more. Earning Potential in Tennessee: ● Workers on average earn $76,060. ● 10% of workers earn $47,340 or less. ● 10% of workers earn $128,980 or more. ● 2028 Projected Employment 20,610 ● Projected Annual Job Opening 2018 2028 2,080 Earning Potential in the United States: ● Workers on average earn $94,500. ● 10% of workers earn $49,750 or less. ● 10% of workers earn $159,140 or more. ● 2028 Projected Employment 1,876,500 ● Projected Annual Job Opening 2018 2028 141,900 Class Objective Certification This training program is designed to provide participants with skills and knowledge needed to start in an entry level position in project management. Fees None Delivery Method Virtual Coursera training course including a weekly virtual peer learning session that includes job preparation, resume and interview workshops, and other work readiness skills (job readiness classes start every 4 weeks).

Computer lab and classroom space (can be done with 1 computer lab, but 2 would be ideal) (Shared)

Duration 12 18 weeks, minimum of 16 20 hours per week ideally Prerequisites & Assessments

1 Technology Recruiter Equipment 10 laptops to rent out to virtual participants Hotspots for participants to rent out Mouses, pens and paper, folders/binders Supplies

After completing this course, participants would be eligible to complete the Project Management Professional certificate and Goodwill will fund participants to take these courses. Accreditation

Pass Northstars assessments: Computer Basics with an 85% or higher, Internet Basics with an 85% or higher, and Windows 10 with a 75% or higher Participants must be at least 18 years old, have a high school diploma or equivalent, pass basic computer, reading and math assessments, and develop a service plan with a career coach. Has internet access and a computer or laptop (if not, this will be addressed during enrollment) Curriculum This program contains 6 courses including topics in project management terminology, project manager roles and responsibilities, project initiation, project planning, project execution, Agile and Scrum project management philosophies, and then applying all of these techniques in real-world situations.

Google Project Management Professional Certificate Space Requirements

Have an interest and familiarity with IT, project management, team leadership, risk management, career development and strategic thinking.

Also included are extra in person lab activities and classes that are supplemental to the Coursera content.

Staff 1 2 instructors per Google IT program (some specialization, but also overlap, which could look like 1 instructor covering two programs)

20 Instructor and participant guides (available in Spanish) Certification outline Stipends No

21 Secondary Education

Fees None Delivery Method

Duration Two days a week on Mondays and Wednesdays from 9am 12pm. There is no maximum program time limit, however, participants must attend at least 12 hours of instruction. The average time it takes for a participant to complete the HiSET program is about 2 3 months. Participants can continue going through the class until they pass their final HiSET exam.

Prerequisites & Assessments

Earning Potential in the United States: On average, high school graduates earn more than those who don’t graduate from high school. According to the U.S. Bureau of Labor Statistics in 2017, the average high school graduate working full-time made about $718 weekly (median amount) while those without a high school diploma earned only $515 per week.

Instructor led GED or HiSet Employment Outlook

According to the National Center for Education Statistics, you are more likely to be employed if you have a high school diploma. 69% of high school graduates are employed compared to those who don’t complete high school, where their employment rate sits at 57% (data is collected from adults from 25 34 years old in 2020).

Earning Potential in Tennessee: Similar to national trends, wage earners in Tennessee with a high school diploma earned more than those without a high school diploma. According to the Tennessee Department of Labor and Workforce Development, the annual median wage for high school graduates in 2017 was $33,550, compared to non-high school graduates who earned a median wage of only $21,370 annually. Class Objective Certification This training program is designed to provide participants with a high school diploma equivalent in order to allow them to be more successful and accomplished in their job acquisition.

In person classes, self paced. Instructor works one on one with participants on the subjects they need help with (there is an online option available).

23 HiSET pretests, they have to be a Career Solutions client and they must fill out and sign a service plan Curriculum Individual based learning based on OPT tests Subject specific workbooks with practice problems Previous OPTs Accreditation HiSET Certificate/Diploma Space Requirements Average classroom size (fit max of 10 people) (Shared) Staff 1 instructor (Through TN Workforce Essentials) 1 Secondary Education Recruiter Equipment Tables, chairs, whiteboard, calculators Supplies Scratch paper and pencils, graph paper, HiSET practice tests Stipends None

25 Supply Chain & Logistics

26 Warehouse, Inventory and Logistics Employment Outlook Receive, store, and issue merchandise, materials, equipment, and other items from stockroom, warehouse, or storage yard to fill shelves, racks, tables, or customers' orders. May operate power equipment to fill orders. May mark prices on merchandise and set up sales displays. Sample of reported job titles: Checker Stocker, Inventory Specialist, Marking Clerk, Order Filler, Order Picker, Order Puller, Stock Clerk, Stocker, Stockroom Clerk, Warehouse Clerk Warehouse careers: Earning Potential in Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $29,280. ● 10% of workers earn $22,970 or less. ● 10% of workers earn $37,810 or more. Earning Potential in Tennessee: ● Workers on average earn $29,150. ● 10% of workers earn $22,290 or less. ● 10% of workers earn $37,810 or more. ● 2028 Projected Employment 55,990 ● Projected Annual Job Opening 2018 2028 7,400 Class Objective Certification This training program is designed to provide participants with the data skills and techniques necessary for an entry level warehouse, inventory or logistics position. Fees None Delivery Method In person lecture class for the first week, and then the remaining 3 weeks will include an internship program with hands on training in a Goodwill warehouse (Cockrill Bend). Duration 4 weeks, 20 hours per week The first week of classroom instruction will be Mon Fri from 8am 2pm

27 The remaining 3 weeks will follow an internship program where each participant will be scheduled 20 hours per week Prerequisites & Assessments Valid ID, 18 Years of age, no open criminal charges, ability and willingness to work in outdoor environmental conditions. Good hand to eye coordination. Pass Northstars assessments: Computer Basics with an 85% or higher, Internet Basics with an 85% or higher, and Windows 10 with a 75% or higher. Curriculum In the first week, participants will learn from the NRF Warehouse, Inventory, and Logistics Industry Fundamentals curriculum, as well as go through Goodwill’s safety training. Then, for the next 3 weeks, with input of a community partner, participants will get hands on training in a Goodwill warehouse, with transportation and warehouse employees. Accreditation NRF Foundation Rise Up Warehouse, Inventory, and Logistics Industry Fundamentals Specialist Certificate. Forklift 1 Day Certificate of Completion ---------------------Space Requirements Classroom/computer lab space for the first week and then the last 3 weeks consist of an internship program in a Goodwill warehouse (Cockrill Bend or Berry Road). (Shared) Staff 1 instructor 1 Supply Chain and Logistics Recruiter Equipment Desks, chairs, laptops (instructor and participants), projector, speakers, power strip and extension cords, cleaning supplies, binders/folder, pens, whiteboards and markers, calculators, and name tags Supplies NRF curriculum powerpoint slides, WIL paperwork, feedback forms, safety quizzes, trainer and learner guides, and printed sample job requirements. Stipends $100 per week

28 Transportation Dispatcher/Coordinator Employment Outlook Verify and maintain records on incoming and outgoing shipments involving inventory. Duties include verifying and recording incoming merchandise or material and arranging for the transportation of products. May prepare items for shipment. Sample of reported job titles: Materials Control Associate, Order Fulfillment Specialist, Receiver, Receiving Associate, Receiving Clerk, Receiving Coordinator, Shipper, Shipping Clerk, Shipping Coordinator, Traffic Assistant Earning Potential in Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $37,060. ● 10% of workers earn $29,160 or less. ● 10% of workers earn $47,830 or more. Earning Potential in Tennessee: ● Workers on average earn $36,360. ● 10% of workers earn $27,150 or less. ● 10% of workers earn $47,620 or more. ● 2028 Projected Employment 16,410 ● Projected Annual Job Opening 2018 2028 1,630 Class Objective Certification This training program was designed to provide participants with basic skills necessary for an entry level position as a dispatcher or transportation coordinator for a warehouse/shipping facility. Fees None Delivery Method Internship program following the Goodwill warehouse dispatchers through their daily tasks. The program would start off with a lecture style class and end with a job shadow of our own Goodwill transportation dispatchers. Duration 4 weeks, schedule with dispatchers based on availability (2 daytime dispatchers, 1 night dispatcher) Prerequisites & Assessments

29 Valid ID, 18 Years of age, no open criminal charges, ability and willingness to work in outdoor environmental conditions. Good hand to eye coordination. Pass Northstars assessments: Computer Basics with an 85% or higher, Internet Basics with an 85% or higher, and Windows 10 with a 75% or higher. Curriculum Internship program following a Goodwill dispatcher where they learn about the dispatch system, driver logs, tracking systems, and communication skills with the drivers and other facilities. This will also include learning computer basics, such as Google Docs and Excel. Accreditation Certificate of Completion Space Requirements Work at our Goodwill warehouse Staff 2 daytime dispatchers and 1 nighttime dispatcher (acting as adjunct trainers) Equipment Laptops for participants (2 3) Microsoft Office License Supplies None Stipends $100 per week

30 Commercial Vehicle Training Employment Outlook Drive a tractor trailer combination or a truck with a capacity of at least 26,001 pounds Gross Vehicle Weight (GVW). May be required to unload the truck. Requires commercial drivers' license. Includes tow truck drivers. Sample of reported job titles: Driver, Line Haul Driver, Log Truck Driver, Over the Road Driver (OTR Driver), Production Truck Driver, Road Driver, Semi Truck Driver, Tractor Trailer Operator, Truck Driver Earning Potential in Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $49,740. ● 10% of workers earn $37,230 or less. ● 10% of workers earn $78,500 or more. Earning Potential in Tennessee: ● Workers on average earn $48,600. ● 10% of workers earn $32,170 or less. ● 10% of workers earn $75,840 or more. ● 2028 Projected Employment 72,990 ● Projected Annual Job Opening 2018 2028 8,470 Class Objective Certification This training program is designed to provide participants with the skills and knowledge to obtain a CDL Learner Permit and pass the knowledge section of the CDL test Fees None Delivery Method In person training with hands on experience in driving a commercial vehicle. Duration 6 weeks, Mon Fri 7am 4pm

31 Prerequisites & Assessments

For the class, participants must be 21 years of age, have a valid driver’s license and an acceptable driving record, have proof of authorization to work, and proof of education. For the state issued test, Goodwill will provide the vehicle. Participants will provide 2 forms of domicile information, proof of citizenship, obtain a Medical Examiner's Certificate, and the driver must complete the self certification steps to their State Driver’s License Agency.

Curriculum JJ Keller Curriculum Accreditation Tennessee CDL Learners Permit Space Requirements Classroom space (shared) and state regulation size parking lot (need to rent/lease/build parking lot) Staff 1 full time instructor 1 Supply Chain Recruiter Equipment 1 Tractor & Trailer Unit from Goodwill’s pool Classroom supplies Tennessee Driver’s Manual Supplies Cones, safety gear/equipment Stipends $100 per week

33 Health Care

34 Medical Terminology Specialization Employment Outlook Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence. Sample of reported job titles: Clinic Office Assistant, Front Desk Receptionist, Medical Office Specialist, Medical Receptionist, Medical Secretary, Physician Office Specialist, Secretary, Unit Clerk, Unit Support Representative, Ward Clerk Earning Potential in Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $36,650. ● 10% of workers earn $28,820 or less. ● 10% of workers earn $47,440 or more. Earning Potential in Tennessee: ● Workers on average earn $34,790. ● 10% of workers earn $24,130 or less. ● 10% of workers earn $46,870 or more ● 2028 Projected Employment 8,550 ● Projected Annual Job Opening 2018 2028 1,020 Class Objective Certification This specialization is intended for anybody that is interested in developing skills in medical language or preparing for further studies in the medical field. Learners will be able to identify common prefixes, suffixes, roots and abbreviations so they can recognize most medical terms used by medical professionals. Learners will also understand the structure of an electronic health record and extract vital information from it. Moreover, learners will gain basic knowledge of the anatomy and diagnoses related to all 10 main organ systems Fees None Delivery Method Virtual Coursera training course including a weekly virtual peer learning session that includes job preparation, resume and interview workshops, and other work readiness skills.

35 Duration Suggested 4 week program, minimally 12 hours per week Prerequisites & Assessments Participants must be at least 18 years old, have a high school diploma or equivalent, and pass required Northstar and CASAS assessments. Pass Northstars assessments: Computer Basics with an 85% or higher, Internet Basics with an 85% or higher, and Windows 10 with a 75% or higher. Has internet access and a computer or laptop (if not, this will be addressed during enrollment) Curriculum 3 courses including Medical Terminology I, II, and III. In Medical Terminology I, it includes common medical vocabulary terms for the integumentary, musculoskeletal, and urinary systems. The next course moves on to the endocrine, transportation, defense and respiratory systems. The final course covers the nervous, special senses, digestive, and reproductive systems. Accreditation Medical Terminology Specialization Certificate ---------------------Space Requirements Computer lab/classroom space (can be done with 1 computer lab/classroom, but 2 would be ideal) (Shared) Staff 1 2 instructors (some specialization, but also overlap, which could look like 1 instructor covering two programs) 1 Healthcare (combined with Technology?) Recruiter Equipment 10 laptops to rent out to virtual participants Hotspots for participants to rent out Mouses, pens and paper, folders/binders Supplies Instructor and participant guides (available in Spanish) Stipends No

36 Direct Support Professional Employment Outlook Provide personalized assistance to individuals with disabilities or illness who require help with personal care and activities of daily living support (e.g., feeding, bathing, dressing, grooming, toileting, and ambulation). May also provide help with tasks such as preparing meals, doing light housekeeping, and doing laundry. Work is performed in various settings depending on the needs of the care recipient and may include locations such as their home, place of work, out in the community, or at a daytime nonresidential facility. Sample of reported job titles: Caregiver, Home Care Aide, Medication Aide, Patient Care Assistant (PCA), Personal Care Aide, Personal Care Assistant (PCA), Personal Care Attendant (PCA), Resident Care Assistant (RCA) Earning Potential in Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $23,910. ● 10% of workers earn $22,290 or less. ● 10% of workers earn $29,780 or more. Earning Potential in Tennessee: ● Workers on average earn $23,370. ● 10% of workers earn $18,770 or less. ● 10% of workers earn $29,450 or more. ● 2028 Projected Employment 34,180 ● Projected Annual Job Opening 2018 2028 5,080 Class Objective Certification This training program is designed to provide participants with the skills needed for an entry level direct care position. Fees None Delivery Method Virtual Coursera training course including a weekly virtual peer learning session that includes job preparation, resume and interview workshops, and other work readiness skills. Duration Recommended 4 6 week program, about 16 20 hours per week (self paced learning program)

37 Prerequisites & Assessments Participants must be at least 18 years old, have a high school diploma or equivalent, and pass required Northstar and CASAS assessments. Pass Northstars assessments: Computer Basics with an 85% or higher, Internet Basics with an 85% or higher, and Windows 10 with a 75% or higher. Has internet access and a computer or laptop (if not, this will be addressed during enrollment) Curriculum This course contains 13 modules, including how to work effectively with the elderly, children, patients with mental and physical disabilities, meal preparation, family spending and budgeting, taking care of the home, safety, and personal care. Each module has readings and quizzes for participants to complete. Accreditation Foundations for Assisting in Home Care Certificate (Coursera) Space Requirements Computer lab/classroom space (can be done with 1 computer lab/classroom, but 2 would be ideal) (Shared) Staff 1 2 instructors per healthcare program (some specialization, but also overlap, which could look like 1 instructor covering two programs) 1 Healthcare (combined with Technology?) Recruiter Equipment 10 laptops to rent out to virtual participants Hotspots for participants to rent out Mouses, pens and paper, folders/binders Supplies Instructor and participant guides (available in Spanish) Stipends No

38 Certified Nursing Assistant (Blood Borne Pathogen Compliance, First Aid & CPR, Individual Patient Care, Taking Vital Signs) Employment Outlook Provide or assist with basic care or support under the direction of onsite licensed nursing staff. Perform duties such as monitoring of health status, feeding, bathing, dressing, grooming, toileting, or ambulation of patients in a health or nursing facility. May include medication administration and other health related tasks. Includes nursing care attendants, nursing aides, and nursing attendants. Sample of reported job titles: Certified Medication Aide (CMA), Certified Nurse Aide (CNA), Certified Nurses Aide (CNA), Certified Nursing Assistant (CNA), Licensed Nursing Assistant (LNA), Nurses' Aide, Nursing Aide, Nursing Assistant, Patient Care Assistant (PCA), State Tested Nursing Assistant (STNA) Earning Potential n Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $29,820. ● 10% of workers earn $23,910 or less. ● 10% of workers earn $37,460 or more. Earning Potential in Tennessee: ● Workers on average earn $29,130. ● 10% of workers earn $22,960 or less. ● 10% of workers earn $36,520 or more. ● 2028 Projected Employment 33,680 ● Projected Annual Job Opening 2018 2028 3,930 Class Objective Certification This training program is designed to provide participants with the basic skills and knowledge to enter into a CNA training program. Fees None Delivery Method State requirements include 60 hours of in class training and another 16 hours of off site clinical training (at a community partner like NHC) at an assisted living facility. Duration NHC offers a free CNA training program that lasts 2 weeks

39 Prerequisites & Assessments Valid ID, cannot be on the Sex Offender Registry, no criminal background, a negative tuberculosis test within the past year, proof of COVID vaccination status, High school diploma or HiSET and pass basic reading and math preassessments (CASAS) Pass Northstars assessments: Computer Basics with an 85% or higher, Internet Basics with an 85% or higher, and Windows 10 with a 75% or higher. Meet with a career coach to do a pre assessment on the participants emotional capacity (if they have the heart for the job) Curriculum Tennessee State Approved CNA Training Program Courses (Nursing Education 6000) CPR DigitalTrainingLiteracy Accreditation Tennessee State CNA License CPR Certification Space Requirements Classroom/computer lab space with a sink for final evaluations(Shared) Staff 1 instructor (LPN or RN with at least 2 years of experience in a long term healthcare 1facility)Healthcare Recruiter Equipment Laptops (15) Hospital beds (7) Mannequins BloodStethoscopes(7)(15)pressurecuffs (15) Walkers and wheelchairs (15) Supplies Scrub uniforms (if they cannot provide themselves) Appropriate shoes (if they cannot provide themselves) Textbooks, quizzes and other study materials See class supply list and costs here Stipends No

40 Healthcare program notes ● CNA○ GCTA Central Texas provided CNA program details ○ Course includes enrolling participants in state exam for CNA ○ State approved curriculum? https://www.tn.gov/health/health professionals/hcf main/nai.html ● Direct Support Professional ○ Coursera course https://www.coursera.org/learn/home care

41 Technology

42 UX Design (Web Design) Employment Outlook Design digital user interfaces or websites. Develop and test layouts, interfaces, functionality, and navigation menus to ensure compatibility and usability across browsers or devices. May use web framework applications as well as client-side code and processes. May evaluate web design following web and accessibility standards, and may analyze web use metrics and optimize websites for marketability and search engine ranking. May design and test interfaces that facilitate human computer interaction and maximize the usability of digital devices, websites, and software with a focus on aesthetics and design. May create graphics used in websites and manage website content and links. Sample of reported job titles: Technology Applications Engineer, Web Architect, Web Design Specialist, Web Designer, Web Developer, Webmaster Earning Potential in Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $51,210. ● 10% of workers earn $18,380 or less. ● 10% of workers earn $127,500 or more. Earning Potential in Tennessee: ● Workers on average earn $48,970. ● 10% of workers earn $18,380 or less. ● 10% of workers earn $99,640 or more. ● 2028 Projected Employment 2,310 ● Projected Annual Job Opening 2018 2028 200 Earning Potential in the United States: ● Workers on average earn $102,930. ● 10% of workers earn $60,820 or less. ● 10% of workers earn $167,810 or more. ● 2028 Projected Employment 224,900 ● Projected Annual Job Opening 2018-2028 17,900 Class Objective Certification This training program is designed to give participants the basic skills of web design and app development that are sufficient for an entry level job in UX web design. Fees None

Duration 12-18 weeks, minimum 16-20 hours per week ideally

Prerequisites & Assessments

Delivery Method Virtual Coursera training course including a weekly virtual peer learning session that includes job preparation, resume and interview workshops, and other work readiness skills (job readiness classes start every 4 weeks and occur on Tuesdays and AlsoWednesdays).includedare

Accreditation Google UX Design Professional Certificate Space Requirements

Computer lab and classroom space (can be done with 1 computer lab, but 2 would be ideal) (Shared) Staff 1-2 instructors per Google IT program (some specialization, but also overlap, which could look like 1 instructor covering two programs) 1 Technology Recruiter Equipment 12 laptops to rent out to virtual participants Hotspots for participants to rent out Projector/TV for instructor use

extra in person lab activities and classes that are supplemental to the Coursera content.

Have an interest and familiarity with web development, coding, User experience principles and design. Pass Northstars assessments: Computer Basics with an 85% or higher, Internet Basics with an 85% or higher, and Windows 10 with a 75% or higher. Participants must be at least 18 years old, have a high school diploma or equivalent, pass basic computer, reading and math assessments, and develop a service plan with a career coach. Has internet access and a computer or laptop (if not, this will be addressed during enrollment) Curriculum

This program contains 7 courses that include the foundational aspects of UX design, how to empathize, design and ideate with users, create a mobile app for your UX portfolio, build wireframes, create low and high-fidelity prototypes, conduct UX research and test early concepts, and design a responsive website in Adobe XD.

44 Mouses, pens and paper, folders/binders Supplies Instructor and participant guides (available in Spanish) Certificate Outline Stipends No

45 META Social Media Marketing Professional Employment Outlook Employ search marketing tactics to increase visibility and engagement with content, products, or services in Internet enabled devices or interfaces. Examine search query behaviors on general or specialty search engines or other Internet-based content. Analyze research, data, or technology to understand user intent and measure outcomes for ongoing optimization. Sample of reported job titles: Digital Marketing Strategist, Digital Media Planner, Internet Marketing Specialist, Marketing Consultant, Online Marketing Consultant, Paid Search Consultant, Paid Search Strategist, Search Engine Optimization Consultant (SEO Consultant), SEO Strategist (Search Engine Optimization Strategist), Social Media Specialist Earning Potential in Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $62,220. ● 10% of workers earn $35,600 or less. ● 10% of workers earn $101,570 or more. Earning Potential in Tennessee: ● Workers on average earn $60,330. ● 10% of workers earn $31,370 or less. ● 10% of workers earn $102,260 or more. ● 2028 Projected Employment 5,380 ● Projected Annual Job Opening 2018 2028 420 Class Objective Certification Participants will develop skills in creating and managing advertising campaigns in social media and learn to evaluate the results of marketing efforts. Fees None Delivery Method Virtual Coursera training course including a weekly virtual peer learning session that includes job preparation, resume and interview workshops, and other work readiness skills (job readiness classes start every 4 weeks and occur on Tuesdays and AlsoWednesdays).includedare extra in-person lab activities and classes that are supplemental to the Coursera content. Duration 12 18 weeks, minimum 16 20 hours per week ideally

46 Prerequisites & Assessments Must have an interest and some knowledge of social media Complete Release of Information form and Income disclosure form Participants must be at least 18 years old, have a high school diploma or equivalent, pass basic computer, reading and math assessments, pass required Northstar and CASAS assessments, and develop a service plan with a career coach. Has internet access and a computer or laptop (if not, this will be addressed during enrollment) Curriculum This program contains 6 courses that include topics in understanding social media marketing and its impact, creating effective posts and brands, managing content, marketing analytics, designing effective advertisements (specifically across META), and how to measure and optimize social media marketing campaigns. Accreditation Google Social Media Marketing Professional Certificate Space Requirements Computer lab/classroom space (Shared) Staff 1 2 instructors per Google IT program (some specialization, but also overlap, which could look like 1 instructor covering two programs) 1 Technology Recruiter Equipment 12 laptops to rent out to virtual participants Hotspots for participants to rent out Projector/TV for instructor use Computer Mice, pens and paper, folders/binders Supplies Instructor and participant guides (available in Spanish) Certificate outline Stipends No

47 Google IT Support Professional Employment Outlook Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May aid concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Sample of reported job titles: Computer Specialist, Computer Support Specialist, Computer Technician, Desktop Support Technician, Help Desk Analyst, Help Desk Technician, Information Technology Specialist (IT Specialist), Support Specialist, Technical Support Specialist Earning Potential In Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $48,100. ● 10% of workers earn $36,810 or less ● 10% of workers earn $72,170 or more Earning Potential In Tennessee: ● Workers on average earn $47,040. ● 10% of workers earn $29,970 or less. ● 10% of workers earn $69,450 or more. ● 2028 Projected Employment 11,410 ● Projected Annual Job Opening 2018 2028 1,030 Class Objective Certification This training program will provide participants with basic technical skills and knowledge that will prepare them for an entry level IT support position, as well as a better understanding and higher confidence when using common computer applications. Fees None Delivery Method Virtual Coursera training course including a weekly virtual peer learning session that includes job preparation, resume and interview workshops, and other work readiness skills (job readiness classes start every 4 weeks and occur on Tuesdays and AlsoWednesdays).includedare extra in-person lab activities and classes that are supplemental to the Coursera content. Duration 12 18 weeks, minimum 16 20 hours a week ideally

Have an interest and familiarity with computers, fixing household IT issues and or have professional or informal experience working in IT.

Accreditation

Computer lab/classroom space (Shared) Staff 1-2 instructors per Google IT program (some specialization, but also overlap, which could look like 1 instructor covering two programs) 1 Technology Recruiter Equipment 12 laptops to rent out to virtual participants

Pass Northstars assessments: Computer Basics with an 85% or higher, Internet Basics with an 85% or higher, and Windows 10 with a 75% or higher.

The extra lab sessions occur once a month (in Lifsey and in Clarksville) and last around 2 hours

Prerequisites & Assessments

Participants must be at least 18 years old, have a high school diploma or equivalent, pass basic computer, reading and math assessments, and develop a service plan with a career coach. Has internet access and a computer or laptop (if not, this will be addressed during enrollment) Curriculum This program contains 5 courses that include topics on technical support fundamentals, the binary system, building a computer, computer networking, operating systems, configuring hardware, managing software, system administration, IT infrastructure services, and IT security. There are also 3 lab sessions that coincide with the Coursera curriculum. These labs include hands on training in disassembling a desktop computer (Lab I), a laptop (Lab II), and installing Linux (Lab III). These lab sessions occur once a month (in order) and there is one class at the Lifsey building and another in Clarksville.

Hotspots for participants to rent out Computer mice and keyboards, pens and paper, folders/binders

For the extra lab sessions: Computer diagram handouts, desktops and laptops (7 each), external hard drives (2), ESD mats and antistatic wrist straps (4 each), thermal paste, alcohol and cotton pads, screw driver set, tool kit, pens and sticky notes, plastic cups, computer monitor, and HDMI cables

Google IT Support Professional Certificate Space Requirements

49 Supplies Instructor and participant guides (available in Spanish) Certificate Outline Stipends No

50 Google IT Automation with Pytho n Employment Outlook Research, design, and develop computer and network software or specialized utility programs. Analyze user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis. Update software or enhance existing software capabilities. May work with computer hardware engineers to integrate hardware and software systems, and develop specifications and performance requirements. May maintain databases within an application area, working individually or coordinating database development as part of a team. Sample of reported job titles: Application Developer, Application Integration Engineer, Developer, Infrastructure Engineer, Network Engineer, Software Architect, Software Developer, Software Development Engineer, Software Engineer, Systems Engineer Earning Potential in Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $101,140. ● 10% of workers earn $61,730 or less. ● 10% of workers earn $132,040 or more. Earning Potential In Tennessee: ● Workers on average earn $98,180. ● 10% of workers earn $59,300 or less. ● 10% of workers earn $131,780 or more. ● 2028 Projected Employment 7,950 ● Projected Annual Job Opening 2018 2028 670 Earning Potential In the United States: ● Workers on average earn $120,730. ● 10% of workers earn $64,470 or less. ● 10% of workers earn $168,570 or more. ● 2028 Projected Employment 2,257,400 ● Projected Annual Job Opening 2018 2028 189,200 Class Objective Certification This beginner level, six course certificate, developed by Google, is designed to provide IT professionals with in demand skills including Python, Git, and IT automation that can help you advance your career. Fees None

techniques, configuration management, the

and

Knowledge

the operating system,

51 Delivery Method Virtual Coursera training course including a weekly virtual peer learning session that includes job preparation, resume and interview workshops, and other work readiness skills (job readiness classes start every 4 weeks and occur on Tuesdays and AlsoWednesdays).includedare extra in person lab activities and classes that are supplemental to the Coursera content. Duration 12-24 weeks, minimum 25 hours per week including a weekly job readiness class during business hours. Prerequisites & Assessments

Participants must be at least 18 years old, have a high school diploma or equivalent, pass basic computer, reading and math assessments, and develop a service plan with a career coach. internet access and a computer or laptop (if not, this will addressed Python with using Git GitHub, troubleshooting debugging Cloud, automating real world with Python.

and

to interact

Accreditation Google IT Automation with Python Professional Certificate ---------------------Space Requirements Computer lab/classroom space (Shared) Staff 1 2 instructors per Google IT program (some specialization, but also overlap, which could look like 1 instructor covering two programs) 1 Technology Recruiter Equipment 12 laptops to rent out to virtual participants Hotspots for participants to rent out

tasks

Pass Northstars assessments: Computer Basics with an 85% or higher, Internet Basics with an 85% or higher, and Windows 10 with a 75% or higher.

during enrollment) Curriculum This program contains 6 courses, including topics in using

Complete the Google IT Professional Coursera program and experience with Python, and should have experience in IT, software, and/or coding.

Has

52 Projector/TV for instructor use Computer Mice, pens and paper, folders/binders Supplies Instructor and participant guides (available in Spanish) Certificate Outline Stipends No

53 General Data Analytics Employment Outlook Develop and implement a set of techniques or analytics applications to transform raw data into meaningful information using data-oriented programming languages and visualization software. Apply data mining, data modeling, natural language processing, and machine learning to extract and analyze information from large structured and unstructured datasets. Visualize, interpret, and report data findings. May create dynamic data reports. Sample of reported job titles: Junior data analyst, Associate data analyst, Junior data scientist, Finance analyst, Operations analyst, Data technician, Business performance analyst, Marketing analyst, Healthcare analyst Earning Potential In Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $79,860. ● 10% of workers earn $60,680 or less. ● 10% of workers earn $130,640 or more. Earning Potential in Tennessee: ● Workers on average earn $79,860. ● 10% of workers earn $59,430 or less. ● 10% of workers earn $129,460 or more. ● 2028 Projected Employment 5,380 ● Projected Annual Job Opening 2018 2028 420 Earning Potential In the United States: ● Workers on average earn $98,680. ● 10% of workers earn $49,490 or less. ● 10% of workers earn $165,500 or more. ● 2028 Projected Employment 83,000 ● Projected Annual Job Opening 2018 2028 7,100 Class Objective Certification Training program designed to give participants the foundations of data analytics for an entry level position. Fees None Delivery Method

Duration

Accreditation Google

extra

Virtual Coursera training course including a weekly virtual peer learning session that includes job preparation, resume and interview workshops, and other work readiness skills (job readiness classes start every 4 weeks and occur on Tuesdays and AlsoWednesdays).includedare in person lab activities and classes that are supplemental to the Coursera content. 12-18 weeks, minimum of 16-20 hours per week ideally Prerequisites & Assessments Have an interest and familiarity with Excel, Google Sheets, problem solving, data collection, data ethics, presentation. Pass Northstars assessments: Computer Basics with an 85% or higher, Internet Basics with an 85% or higher, and Windows 10 with a 75% or higher. Participants must be at least 18 years old, have a high school diploma or equivalent, pass basic computer, reading and math assessments, and develop a service plan with a career coach. Has internet access and a computer or laptop (if not, this will be addressed during enrollment) Curriculum This program contains 8 modules, including topics of key analytical skills and tools, effective questioning techniques, data-driven decision-making, spreadsheets, data types and forms, privacy and ethics, data organizations and formatting, Structured Query Language (SQL), using calculations and formulas in your data analysis, data visualization, R programming, and the option of completing a data analytics case study. Data Analytics Professional Certificate Space Requirements

55 Supplies Instructor and participant guides (available in Spanish) Certificate Outline Stipends No

56 Digital Marketing and E commerce Employment Outlook Conduct retail activities of businesses operating exclusively online. May perform duties such as preparing business strategies, buying merchandise, managing inventory, implementing marketing activities, fulfilling and shipping online orders, and balancing financial records. Sample of reported job titles: Marketing Coordinator, Marketing Assistant / Associate / Specialist, Search Engine Optimization Specialist / Analyst, Paid Search Specialist, Media Coordinator, Media Planner, Email Marketing Specialist, E-commerce Associate, E-commerce Analyst In Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $62,220. ● 10% of workers earn $35,600 or less. ● 10% of workers earn $101,570 or more. In Tennessee: ● Workers on average earn $60,330. ● 10% of workers earn $31,370 or less. ● 10% of workers earn $102,260 or more. ● 2028 Projected Employment 5,380 ● Projected Annual Job Opening 2018 2028 420 Class Objective Certification This program is designed to give participants the basic knowledge and skills needed in an entry level job in digital marketing and e commerce. Fees None Delivery Method Virtual Coursera training course including a weekly virtual peer learning session that includes job preparation, resume and interview workshops, and other work readiness skills (job readiness classes start every 4 weeks and occur on Tuesdays and AlsoWednesdays).includedare extra in person lab activities and classes that are supplemental to the Coursera content. Duration 12 18 weeks, minimum 16 20 hours a week ideally

57 The extra lab sessions occur once a month (in Lifsey and in Clarksville) and last around 2 hours Prerequisites & Assessments Have an interest and familiarity digital marketing and e commerce Pass Northstars assessments: Computer Basics with an 85% or higher, Internet Basics with an 85% or higher, and Windows 10 with a 75% or higher. Participants must be at least 18 years old, have a high school diploma or equivalent, pass basic computer, reading and math assessments, and develop a service plan with a career coach. Has internet access and a computer or laptop (if not, this will be addressed during enrollment) Curriculum This program contains 7 courses that include topics on the foundations of digital marketing and e commerce, attracting and interacting with customers online, email marketing, marketing analytics, launching and managing e commerce stores, and developing customer loyalty. Accreditation Google Digital Marketing and E Commerce Certificate Space Requirements Computer lab/classroom space (Shared) Staff 2 instructors per Google IT program (some specialization, but also overlap, which could look like 1 instructor covering two programs) 1 Technology Recruiter Equipment 12 laptops to rent out to virtual participants Hotspots for participants to rent out Computer mice and keyboards, pens and paper, folders/binders Supplies Instructor and participant guides (available in Spanish) Certificate Outline Stipends None

59 Construction and Other Trades

60 NCCER Core Construction Employment Outlook O*NET Perform tasks involving physical labor at construction sites. May operate hand and power tools of all types: air hammers, earth tampers, cement mixers, small mechanical hoists, surveying and measuring equipment, and a variety of other equipment and instruments. May clean and prepare sites, dig trenches, set braces to support the sides of excavations, erect scaffolding, and clean up rubble, debris, and other waste materials. May assist other craft workers. Sample of reported job titles: Bituminous Asphalt Technician, Construction Laborer, Construction Worker, Drop Crew Laborer, Equipment Operator (EO), Form Setter, Post Framer, Scaffolding Operator, Site Work Laborer, Toolman Earning Potential in Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $40,000 ● 10% of workers earn $26,350 or less ● 10% of workers earn $47,750 or more. Earning Potential in Tennessee: ● Workers on average earn $34,300. ● 10% of workers earn $23,710 or less. ● 10% of workers earn $49,040 or more. ● 2028 Projected Employment 30,810 ● Projected Annual Job Opening 2018 2028 3,550 Class Objective Certification Training Program designed to help participants acquire the skills and knowledge needed to embark on rewarding careers in residential or industrial construction or related NCCERfieldsCore Curriculum Certificate Fees None Delivery Method In Person classroom and laboratory instruction. Hands on experience with tools, materials, and blueprints. Includes OSHA 10 Safety, Construction Math, Hand & Power Tool, Blueprint Reading, Basic Rigging, Material Handling and Weatherization Duration

61 4 weeks, 5 days per week, total of 100 hours 3 concurrent class sessions, graduating 300 students annually Prerequisites & Assessments 18 Years of age, no open criminal charges, ability and willingness to work in outdoor environmental conditions. Good hand to eye coordination. NorthStar, O*NET, Basic Timed Typing Curriculum NCCER Core Curriculum NCCER Weatherization OSHA Volunteer State University Goodwill Forklift Safety Training Financial Literacy Accreditation NCCER & OSHA Space Requirements 4,500 Sq. Feet inclusive of Classroom and Laboratory Staff Trades Program Manager 5 Trades Trainers DataGrantRecruiterSpecialistSpecialist Equipment Classroom and office furniture Access to Forklift and operating Space Supplies Fasteners, Lumber, Pipe, Tools, Blades, PPE, Steel,…. See list Stipends $100 per week

62 Finished Carpentry Employment Outlook Construct, erect, install, or repair structures and fixtures made of wood and comparable materials, such as concrete forms; building frameworks, including partitions, joists, studding, and rafters; and wood stairways, window and door frames, and hardwood floors. May also install cabinets, siding, drywall, and batt or roll insulation. Includes brattice builders who build doors or brattices (ventilation walls or partitions) in underground passageways. Sample of reported job titles: Assembler, Bridge Carpenter, Bridge Repair Crew Person, Cabinet Maker, Carpenter, Concrete Carpenter, Construction Worker, Form Carpenter, Framer, Rough Carpenter Earning Potential in Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $46,640. ● 10% of workers earn $31,050 or less. ● 10% of workers earn $59,380 or more. Earning Potential in Tennessee: ● Workers on average earn $43,360. ● 10% of workers earn $29,620 or less. ● 10% of workers earn $59,150 or more. ● 2028 Projected Employment 11,230 ● Projected Annual Job Opening 2018 2028 1,200 Class Objective Certification Training program designed to provide the skills and knowledge needed for any certifications needed for an entry level carpentry job. Fees None Delivery Method In person instruction with hands on learning Duration 2 weeks, Monday Friday from 9am 2:30pm Prerequisites & Assessments Completed the NCCER Core Construction Class 18 Years of age, no open criminal charges, ability and willingness to work in outdoor environmental conditions. Good hand to eye coordination.

63 NorthStar, O*NET, Basic Timed Typing Curriculum NCCER Carpentry Curriculum Accreditation Non certified NCCER Carpentry Training ---------------------Space Requirements Share space with Core Construction class Staff 1 full time instructor 1 administrator 1 Construction Recruiter Equipment No extra equipment needed (use equipment from Core Construction) Supplies Safety equipment (shared from Core Construction) Stipends $100 per week

64 Facilities and Maintenance Employment Outlook Perform work involving the skills of two or more maintenance or craft occupations to keep machines, mechanical equipment, or the structure of a building in repair. Duties may involve pipe fitting; HVAC maintenance; insulating; welding; machining; carpentry; repairing electrical or mechanical equipment; installing, aligning, and balancing new equipment; and repairing buildings, floors, or stairs. Sample of reported job titles: Building Mechanic, Equipment Engineering Technician, Facilities Technician, Maintenance Engineer, Maintenance Journeyman, Maintenance Man, Maintenance Mechanic, Maintenance Specialist, Maintenance Technician, Maintenance Worker Earning Potential in Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $39,090. ● 10% of workers earn $29,120 or less. ● 10% of workers earn $61,820 or more. Earning Potential in Tennessee: ● Workers on average earn $37,820 ● 10% of workers earn $27,610 or less. ● 10% of workers earn $60,120 or more ● 2028 Projected Employment 33,040 ● Projected Annual Job Opening 2018 2028 3,340 Class Objective Certification Training program designed to train participants on the skills and certifications needed to perform certain maintenance and facilities operations. Fees None Delivery Method In person classroom lectures and hands on training Duration 4 weeks, 2 weeks for HVAC and 2 weeks for repairs/maintenance curriculum Mon-Fri 9am-2:30pm Prerequisites & Assessments Completed the NCCER Core Construction Class

65 18 Years of age, no open criminal charges, valid ID, ability and willingness to work in outdoor environmental conditions. Good hand to eye coordination. NorthStar, O*NET, Basic Timed Typing Curriculum NCCER Maintenance NCCER HVACR Accreditation Non certified NCCER HVAC and Maintenance Training Space Requirements Facilities Maintenance Classroom and Workshop Staff 1 full time instructor 1 administration/case manager 1 Construction Recruiter Equipment Building materials Basic power tools & hand tools Overalls & steel toe boots Hardhats (10) HVAC units (6) Tool kits SeeVentilation(6)system“NCCERHVACR” Supplies NCCER booklets, tests and cards Stipends $100 per week

66 Electrical Helper Employment Outlook Help electricians by performing duties requiring less skill. Duties include using, supplying, or holding materials or tools, and cleaning work areas and equipment Sample of reported job titles: Electrician Helper, Electrician's Helper Earning Potential in Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $36,690. ● 10% of workers earn $29,320 or less. ● 10% of workers earn $45,850 or more. Earning Potential in Tennessee: ● Workers on average earn $35,260. ● 10% of workers earn $27,980 or less ● 10% of workers earn $41,840 or more. ● 2028 Projected Employment 2,510 ● Projected Annual Job Opening 2018-2028 340 Class Objective Certification This training program is designed to give participants the skills needed to successfully assist any electrician in their everyday duties. This course would also provide basics for participants to build on and use for furthering their career as an electrician if desired. Fees None Delivery Method In person classes with hands on training Duration 4 weeks, Mon Fri 9am 2:30pm Prerequisites & Assessments Valid ID, authorization to work, High school diploma or GED, and pass basic math and reading assessments, background check Completed the NCCER Core Construction Class Curriculum NCCER Electrical Curriculum Covers safety, intro into electrical circuits, electrical theory, introduction into the National Electrical Code, device boxes, hand bending, wireways, raceways, and fittings,

67 conductors and cables, basic electrical construction drawings, residential electrical services, and electrical test equipment. Accreditation Non certified NCCER Electrical Training Space Requirements Share Facilities and Maintenance classroom and workshop Staff 1 NCCER certified instructor 1 Construction Recruiter Equipment See supply list for “NCCER Electrical Helper” Supplies NCCER Participant and Instructor Booklets Stipends $100 per week

68 Custodial Training Employment Outlook Keep buildings in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish. Duties may include tending furnaces and boilers, performing routine maintenance activities, notifying management of need for repairs, and cleaning snow or debris from sidewalk. Sample of reported job titles: Building Custodian, Building Service Worker, Building Services Technician, Cleaner, Custodial Worker, Custodian, Floor Tech (Floor Technician), Heavy Duty Custodian, Institutional Custodian, Janitor Earning Potential in Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $31,200 ● 10% of workers earn $20,000 or less. ● 10% of workers earn $40,000 or more. Earning Potential in Tennessee: ● 2028 Projected Employment 48,310 ● Projected Annual Job Opening 2018-2028 6,520 Class Objective Certification Training program designed to provide all the skill and knowledge needed for an entry level custodial position. Fees None Delivery Method In person class with a hands-on training, including understanding how to use cleaning chemicals and supplies, germ growth reproduction and control, and personal and public safety methods Duration 4 weeks, Mon-Fri 7:30am-11am and then 11:30am-1 pm hands-on training Prerequisites & Assessments Complete a pre interview, no open charges or sex offenders, and have a vaild ID to fill out paperwork Curriculum

69 Cleaning Management Institute Modules 1 8 partnered with hands on training Accreditation Goodwill Certificate of Completion Space Requirements Classroom space Staff 1 Custodial instructor 1 Construction Recruiter Equipment FloorCleaningWhiteboardInstructorTV/Projectorlaptopsuppliesmachines Supplies Cleaning Management Institute Handbooks (2) and copies CMI homework packets 2 CMI exams Stipends $150 per week

70 Automotive Maintenance Employment Outlook Diagnose, adjust, repair, or overhaul automotive vehicles. Sample of reported job titles: Automobile Mechanic (Auto Mechanic), Automotive Drivability Technician (Auto Drivability Tech), Automotive Mechanic (Auto Mechanic), Automotive Service Technician (Auto Service Tech), Heavy Line Technician, Lube Technician, Master Automotive Technician (Master Auto Tech), Mechanic, Quick Service Technician (Quick Service Tech), Service Technician (Service Tech) Earning Potential in Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $46,850. ● 10% of workers earn $29,010 or less. ● 10% of workers earn $74,520 or more. Earning Potential in Tennessee: ● Workers on average earn $42,000. ● 10% of workers earn $28,280 or less. ● 10% of workers earn $63,890 or more. ● 2028 Projected Employment 17,400 ● Projected Annual Job Opening 2018 2028 1,680 Class Objective Certification This training program is designed to give participants basic skills and knowledge for an automotive certificate or an entry level position in automotive maintenance. Fees None Delivery Method Interest Assessment using an Automotive Fundamentals VR class Hands-on classroom job training Duration 2 weeks (or until VR module is completed) and/or 4 weeks Mon-Fri 9am-2:30pm Prerequisites & Assessments Valid ID, pass basic math and reading assignments, Northstar, O*Net and CASAS tests, 18 years or older, an interest and motivation to work in automotives, some basic automotive knowledge (provided by VR training)

71 Complete interview with automotive maintenance directors after talking with career coach/going through VR classes Curriculum Transfr VR Automotive Fundamentals Once you complete the VR module and the interview, participants will move through 3 levels of technicians. In level 1, the participant just needs to have a valid interest and motivation to stick with the program long term and have some basic automotive knowledge. Next, level 2 includes learning how to change tires, change doors, change oil, etc. Finally, level 3 moves on to more advanced topics such as replacing parts, rebuilding different parts, etc. Accreditation Transfr VR Automotive Fundamentals Completion ---------------------Space Requirements Goodwill Fleet Management shop and classroom space Staff 1 Master Technician Trainer 1 Construction Recruiter Equipment Provided in the Goodwill fleet management shop Tires, supplies to change oil, practice vehicles, etc. Supplies Provided with tool starter pack (about a $2,500 value) Stipends $100 per week

72 Welding, Pipe Fitting & Metal Fabrication Employment Outlook Set up, operate, or tend welding, soldering, or brazing machines or robots that weld, braze, solder, or heat treat metal products, components, or assemblies. Includes workers who operate laser cutters or laser beam machines. Sample of reported job titles: Braze Operator, Finishing Technician, Machine Operator, Mig Welder, Robot Operator, Spot Welder Earning Potential in Nashville-Davidson--Murfreesboro--Franklin, TN: ● Workers on average earn $40,120. ● 10% of workers earn $30,220 or less. ● 10% of workers earn $59,690 or more. Earning Potential in Tennessee: ● Workers on average earn $37,630. ● 10% of workers earn $29,520 or less. ● 10% of workers earn $50,240 or more. ● 2028 Projected Employment 1,600 ● Projected Annual Job Opening 2018-2028 170 Class Objective Certification This training program is designed to give participants the basic skills and knowledge to perform welding, pipefitting and metal fabrication tasks in a career setting. Fees None Delivery Method In person classroom instruction and hands-on training Duration 4 weeks, Mon Fri 9am 2pm Prerequisites & Assessments 18 Years of age, no open criminal charges, ability and willingness to work in outdoor environmental conditions. Good hand to eye coordination. NorthStar, O*NET, Basic Timed Typing Completed the NCCER Core Construction Class Curriculum

73 NCCER Welding curriculum Accreditation Non-certified NCCER Welding Training Space Requirements Warehouse/workshop space including a classroom and a workshop with fire suppression and ventilation Max 5 participants per cohort Staff 2 full time welding instructors 1 Construction Recruiter Equipment Welding helmets (6) Welding gloves (6) Welding jackets (6) MIG Welders (2) Ventilation system VR Welding System (5) See supply list for “NCCER Welding” Supplies Tests and quizzes Stipends $100 per week

74 Administration Staff Support - Test Admin (1) - Administering all pre-tests for all programs, including Northstars and CASAS - Tracks participant progress and results for all programs Recruitment Staff (5) One for each topic (construction, business, healthcare, technology, higher Includeseducation)recruiting out in the community, as well as tracking job placement after the training program (and if they complete another program). Career Coaches/Administration for the GCTA - File documents and forms for each program and participant of the GCTA

76 Master Budget

Goodwill Career & Technical Academy Project Overview

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Automotive Maintenance

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