Health care value proposition

Page 110

Data and Information  ◾  93

can be difficult to execute. The lack of predetermined interview questions encourages a free-form back and forth with undefined boundaries. Their use is, therefore, generally only considered when significant probing is desired or very little is known about the subject area. Semi-structured interviews consist of several key questions that help to define the topic to be covered, but also allow the interviewer or interviewee to stray away to extract additional detail. This interview format is used most frequently in healthcare, because it provides participants with guidance on the boundaries of the discussion. When compared to structured interviews, this approach allows the elaboration of information that may be important to participants beyond what the researcher envisioned. As in any research, it is advisable first to pilot the interview questions on several respondents before data collection. This allows the research team to determine if the questions are clear, unambiguous, and properly aligned with the research questions and if changes to the interview questions are required.

Surveys Surveys require designing an instrument and administering it to respondents. Using surveys makes it possible to collect data about existing information, processes, knowledge, perceptions, and the way things are or should be. Surveys can be administered via telephone, mailings, or face-to-face interviews. Low response rates can be a problem, particularly with mailed surveys. Other problems associated with mailed surveys are wrong addresses and the high cost of mailing. While using paper and pencil surveys is the traditional method of collecting data, technology continues to offer popular and often more efficient ways to collect data, especially quantitative data like the kind collected with a traditional survey tool. The types of technology often used to collect data traditionally captured via survey tools include online or web surveys, hand-held devices such as clickers and personal digital assistants (PDAs), text messages, and social networking sites such as Twitter and Facebook. The use of technology for surveys has advantages and disadvantages. The advantages include the following: ◾◾ Simpler and quicker way of collecting both quantitative and qualitative data ◾◾ Easy to access a large group of respondents in geographically diverse locations ◾◾ More cost effective than manually administering surveys


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Index

9min
pages 240-247

Implications for Outcomes

2min
pages 234-235

Important First Steps in Implementing a Digital Strategy

1min
page 212

The Institute of Medicine (IOM) Model

1min
page 222

Dimensions of Quality Measurement in Telemedicine

8min
pages 223-227

Role of Leadership

1min
page 211

Effectiveness and Process

1min
page 228

Patient-Centeredness and Structure

1min
page 229

Efficiency and Process

1min
page 232

Impact on Employees

1min
page 210

The Meaning of Digital

1min
page 207

Digital Health Applications

3min
pages 208-209

8 Creating Value Through Digital Transformation

1min
page 206

An Example

1min
page 197

Brainstorming

0
pages 188-189

Cause and Effect Diagrams (Ishikawa or Fishbone Diagrams

1min
page 195

Results

0
page 183

7 Six Sigma

5min
pages 156-158

Steps for the Implementation of a Two-Bin Kanban System

3min
pages 149-150

The Process

1min
page 152

Kanban

4min
pages 147-148

Additional Readings

1min
page 155

Benefits of Standardized Work

1min
page 153

Five Whys

1min
page 146

Examples of SMED Healthcare Applications

3min
pages 144-145

The Steps for Implementing 5S Methodology

4min
pages 139-141

Kaizen Events

1min
page 133

Kaizen

1min
page 132

The Process

2min
pages 128-129

Poka-Yoke

3min
pages 130-131

Defining Waste

1min
page 127

What Is Value Stream Mapping?

3min
pages 125-126

The Lean Process

5min
pages 121-123

6 Lean Management System

4min
pages 118-120

Why Collect Data?

1min
page 105

Data Variations

1min
page 112

References

1min
pages 116-117

Data Collection Methods

1min
page 106

Observation

1min
page 107

Surveys

1min
page 110

5 Data and Information

1min
page 104

Core Value Principles of ATD

3min
pages 100-101

Today’s Culture of Distraction

3min
pages 98-99

Attentiveness—The Gold Standard

5min
pages 93-95

The Power of Details

1min
page 96

Culture of Attention to Detail

1min
page 97

4 Value Is in the Attention to Detail

9min
pages 88-92

References

3min
pages 84-87

Tactics and Strategies for Improving HCAHPS Scores

17min
pages 74-82

Measuring Patient Experience: HCAHPS Surveys

4min
pages 71-73

3 The Patient Experience

5min
pages 68-70

References

4min
pages 64-67

Value Proposition: Health Outcomes Divided by Costs

1min
page 59

The Patient Experience Value Manifesto

5min
pages 60-62

Questions for Discussion

1min
page 63

Clinical Outcomes as a Measure of Value

1min
page 58

Empathy, Sensitivity, and Compassion

1min
page 53

Chief Complaint

1min
page 52

The Hassle Factor in Healthcare

1min
page 51

Privacy, Confidentiality, and Security

2min
page 47

Care for the “Whole Person”

1min
page 50

Timeliness

1min
page 48

Patient Safety

1min
page 49

2 Determinants of Value: Patients’ Perspective

5min
pages 44-46

Transition from Volume-Based Healthcare to Value-Based Healthcare

1min
page 39

Empathy and Compassion

6min
pages 36-38

Preventive Care

3min
pages 34-35

Data and Insights in Healthcare

1min
page 33

Behavioral Healthcare

3min
pages 27-28

Price Transparency in Healthcare

3min
pages 25-26

Data Security

1min
page 29

Telemedicine and Virtual Healthcare

1min
page 23

Population Health Management

1min
page 24

Healthcare Technology and Electronic Medical Records System

5min
pages 30-32

The Growing Trend of Retail Healthcare

3min
pages 21-22

The Aging Population in the United States

1min
page 20
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