Health care value proposition

Page 228

Telemedicine: The Quest for Quality and Value  ◾  211

the correct diagnosis was made 96 percent of the time versus 83 percent by telephone. The percentage of patients eligible for thrombolysis was raised from 5 percent to 29 percent. In other words, the study confirmed that telemedicine is a viable evaluation tool for acute stroke. The results of the study were presented at the 2010 International Stroke Conference in San Antonio, Texas, in February 2018. These results support the hypothesis that, compared with telephone consultations, the telemedicine evaluation of stroke patients results in more accurate diagnoses, better emergency decision making, fewer complications, and encouraging long-term outcomes. Stroke Team Remote Evaluation using a Digital Observation Camera (STRokE DOC) connects stroke specialists at a hub site to a remote spoke site using an internet connection. Current data reveals that only 55 percent of Americans have access to primary stroke centers within 60 minutes. Roughly 135 million people in the United States do not have access to a primary stroke facility within an hour of their home.

Effectiveness and Process The better we manage the technical, organizational, medical, legal, and economic challenges of telemedicine, the better we can minimize the limitations of telemedical home monitoring (Jurgens et al., 2009). There has been growth in home healthcare technology in rural areas. However, a significant limitation has been the need for costly, repetitive training for patients to efficiently use their home telemedicine unit (HTU). A study by Lai et al. (2009) describes the evaluation of an architecture for remotely training patients in a telemedicine environment. This work examines the viability of a remote training architecture called Remote Patient Education in a Telemedicine Environment (REPETE). REPETE was implemented and evaluated in the context of the Informatics for Diabetes and Education Telemedicine (IDEATel) project, a large-scale telemedicine project focusing on Medicare beneficiaries with diabetes in New York state. Patients not only reported that the training was beneficial, but also showed significant improvements in their ability to effectively perform tasks on their home telemedicine unit. REPETE was determined to be an effective remote training tool for older adults in the telemedicine environment. According to Sevean et al. (2009), patients and families’ experiences of their telehealth visits centered on three key themes: lessening the burden (costs of travel, accommodations, lost wages, lost time, and physical


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Index

9min
pages 240-247

Implications for Outcomes

2min
pages 234-235

Important First Steps in Implementing a Digital Strategy

1min
page 212

The Institute of Medicine (IOM) Model

1min
page 222

Dimensions of Quality Measurement in Telemedicine

8min
pages 223-227

Role of Leadership

1min
page 211

Effectiveness and Process

1min
page 228

Patient-Centeredness and Structure

1min
page 229

Efficiency and Process

1min
page 232

Impact on Employees

1min
page 210

The Meaning of Digital

1min
page 207

Digital Health Applications

3min
pages 208-209

8 Creating Value Through Digital Transformation

1min
page 206

An Example

1min
page 197

Brainstorming

0
pages 188-189

Cause and Effect Diagrams (Ishikawa or Fishbone Diagrams

1min
page 195

Results

0
page 183

7 Six Sigma

5min
pages 156-158

Steps for the Implementation of a Two-Bin Kanban System

3min
pages 149-150

The Process

1min
page 152

Kanban

4min
pages 147-148

Additional Readings

1min
page 155

Benefits of Standardized Work

1min
page 153

Five Whys

1min
page 146

Examples of SMED Healthcare Applications

3min
pages 144-145

The Steps for Implementing 5S Methodology

4min
pages 139-141

Kaizen Events

1min
page 133

Kaizen

1min
page 132

The Process

2min
pages 128-129

Poka-Yoke

3min
pages 130-131

Defining Waste

1min
page 127

What Is Value Stream Mapping?

3min
pages 125-126

The Lean Process

5min
pages 121-123

6 Lean Management System

4min
pages 118-120

Why Collect Data?

1min
page 105

Data Variations

1min
page 112

References

1min
pages 116-117

Data Collection Methods

1min
page 106

Observation

1min
page 107

Surveys

1min
page 110

5 Data and Information

1min
page 104

Core Value Principles of ATD

3min
pages 100-101

Today’s Culture of Distraction

3min
pages 98-99

Attentiveness—The Gold Standard

5min
pages 93-95

The Power of Details

1min
page 96

Culture of Attention to Detail

1min
page 97

4 Value Is in the Attention to Detail

9min
pages 88-92

References

3min
pages 84-87

Tactics and Strategies for Improving HCAHPS Scores

17min
pages 74-82

Measuring Patient Experience: HCAHPS Surveys

4min
pages 71-73

3 The Patient Experience

5min
pages 68-70

References

4min
pages 64-67

Value Proposition: Health Outcomes Divided by Costs

1min
page 59

The Patient Experience Value Manifesto

5min
pages 60-62

Questions for Discussion

1min
page 63

Clinical Outcomes as a Measure of Value

1min
page 58

Empathy, Sensitivity, and Compassion

1min
page 53

Chief Complaint

1min
page 52

The Hassle Factor in Healthcare

1min
page 51

Privacy, Confidentiality, and Security

2min
page 47

Care for the “Whole Person”

1min
page 50

Timeliness

1min
page 48

Patient Safety

1min
page 49

2 Determinants of Value: Patients’ Perspective

5min
pages 44-46

Transition from Volume-Based Healthcare to Value-Based Healthcare

1min
page 39

Empathy and Compassion

6min
pages 36-38

Preventive Care

3min
pages 34-35

Data and Insights in Healthcare

1min
page 33

Behavioral Healthcare

3min
pages 27-28

Price Transparency in Healthcare

3min
pages 25-26

Data Security

1min
page 29

Telemedicine and Virtual Healthcare

1min
page 23

Population Health Management

1min
page 24

Healthcare Technology and Electronic Medical Records System

5min
pages 30-32

The Growing Trend of Retail Healthcare

3min
pages 21-22

The Aging Population in the United States

1min
page 20
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