Systems design for holistic healthcare in Hong Kong

Page 12

E

BRAINSTORMING INITIAL CONCEPTS

EMPATHY TOOLS 👣 Understanding scope definition I selected a few key terms to explore further through quick brainstorms. This helped me scope out where I could identify potential intervention points as well as articulate my problem scope.

IDENTIFYING TARGET AUDIENCE > 🤷 🤷 People who don’t care about health / unproductive about their lifestyle 👩💻 Tech-savvy young people 💸 B2B2C model: adopting to existing solutions

STORYTELLING JOURNEY

Through my own analogous experience, I developed a storyboard of an issue that I personally faced with Hong Kong healthcare, specifically when seeking out the GP. I used this storytelling approach to later introduce my FMP during the design thinking pitch.

12


Turn static files into dynamic content formats.

Create a flipbook

Articles inside

End of sprint feedback

8min
pages 114-119

Future development

2min
pages 112-113

Service viability testing

0
pages 110-111

Marketing strategy

0
page 106

Advertising channels

0
page 107

Wireframes

2min
pages 102-103

Design process

0
page 101

Visual identity

1min
pages 94-95

eHealth app

1min
pages 86-87

Service definition canvas

0
page 85

Value proposition

0
page 80

Service initiative prototype

1min
pages 78-79

End of sprint feedback

1min
pages 76-77

Education

1min
pages 68-69

Extreme user testing

0
page 73

Goal tracking

1min
pages 66-67

New queue experience

1min
pages 64-65

Competitor benchmarking

3min
pages 60-61

Cultural benchmarking

1min
pages 56-57

Innovation model

1min
page 55

End of sprint feedback

1min
pages 52-53

Concept modelling

0
pages 40-41

User cognitive walkthrough

2min
pages 46-47

Journey map

1min
pages 32-33

Hong Kong healthcare

1min
page 18

Empathy maps

0
pages 30-31

Storytelling interviews

2min
pages 24-25

Empathy interviews

2min
pages 26-27

Patient-centred design

1min
pages 22-23

Research plan

1min
page 15

Cultural canvas

0
page 13

Empathy tools

0
page 12

How it all began

1min
page 7

Knowledge scoping

0
page 11

Themes clustering

0
page 10

Exploring gamification

2min
pages 8-9

End of sprint feedback

1min
pages 16-17
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.