Systems design for holistic healthcare in Hong Kong

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END OF SPRINT FEEDBACK🌛 Reflections, goals and looking ahead The kick-off sprint of our FMP unit was brief, but perhaps the most challenging of all. For the better half of the unit, I felt stuck in a creative void where I couldn’t pinpoint exactly where I wanted to see my project going. To come up with an ‘idea’, was I supposed to already have a solution in mind? Or a problem? Initially, I had a few ideas that involved gamification, strengthening relationships and looking at social interactions (most of which were hugely influenced by the ongoing pandemic). However, it started to look too broad too soon, with no converging in sight. Even after receiving feedback, I felt that my original intentions were lost in the problem and values.

PERSONAL REFLECTION

Nearing the end of the sprint and post-feedback, I decided to take on an entirely intuitive approach which was a rewarding decision. I took a step back, went back to the drawing board and started my process with clustering themes: some of which I had project experience with, and other themes I had none. I still remember that day I decided to shift my project direction to health: it felt intuitively right, and I never looked back since. I learnt first-hand the emphasis of the design thinking cycle; despite how far into the project you are, you can always take a step back to reiterate. The outcome of this sprint was nowhere near perfect, but it gave me a good start in terms of a brief that I could work with in the sprints to come.

Group tutorial feedback received in Dec 2020

WHAT I DID WELL >

NEXT STEPS >

✓ Demonstrated reiterative steps

❏ Start conducting primary research

✓ Went above and beyond to scope and define the project before research

❏ Gather desk research (secondary)

✓ Worked on a solid hypothesis

❏ Identify problem scope

✓ Made a good starting point for research

❏ Continue developing empathy

❏ Recruit Year 1s onboard


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Articles inside

End of sprint feedback

8min
pages 114-119

Future development

2min
pages 112-113

Service viability testing

0
pages 110-111

Marketing strategy

0
page 106

Advertising channels

0
page 107

Wireframes

2min
pages 102-103

Design process

0
page 101

Visual identity

1min
pages 94-95

eHealth app

1min
pages 86-87

Service definition canvas

0
page 85

Value proposition

0
page 80

Service initiative prototype

1min
pages 78-79

End of sprint feedback

1min
pages 76-77

Education

1min
pages 68-69

Extreme user testing

0
page 73

Goal tracking

1min
pages 66-67

New queue experience

1min
pages 64-65

Competitor benchmarking

3min
pages 60-61

Cultural benchmarking

1min
pages 56-57

Innovation model

1min
page 55

End of sprint feedback

1min
pages 52-53

Concept modelling

0
pages 40-41

User cognitive walkthrough

2min
pages 46-47

Journey map

1min
pages 32-33

Hong Kong healthcare

1min
page 18

Empathy maps

0
pages 30-31

Storytelling interviews

2min
pages 24-25

Empathy interviews

2min
pages 26-27

Patient-centred design

1min
pages 22-23

Research plan

1min
page 15

Cultural canvas

0
page 13

Empathy tools

0
page 12

How it all began

1min
page 7

Knowledge scoping

0
page 11

Themes clustering

0
page 10

Exploring gamification

2min
pages 8-9

End of sprint feedback

1min
pages 16-17
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