Systems design for holistic healthcare in Hong Kong

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CULTURAL BENCHMARKING 🥇 Healthcare around the world: US, UK, Norway

Lots of similarities between UK and HK. Hong Kong’s own healthcare model is inspired by NHS. Similar problems faced in public healthcare (long queue times).

RESEARCH METHODS

Looking at other healthcare models such as the US, UK and Norway, I did some cultural benchmarking exercises which would allow me to gain a deeper understanding of different systems around the world and how they are implemented. Typically, Western healthcare models are different to Hong Kong in the way that mental health and socioeconomic factors are oftentimes taken into account for. This is what is deemed as the “Rainbow Model” of healthcare.

> DIGITAL SAFARI: Desk research and looking at secondary sources online > GUERRILLA RESEARCH: going on Reddit to interact and engage opinions on healthcare around the world


Turn static files into dynamic content formats.

Create a flipbook

Articles inside

End of sprint feedback

8min
pages 114-119

Future development

2min
pages 112-113

Service viability testing

0
pages 110-111

Marketing strategy

0
page 106

Advertising channels

0
page 107

Wireframes

2min
pages 102-103

Design process

0
page 101

Visual identity

1min
pages 94-95

eHealth app

1min
pages 86-87

Service definition canvas

0
page 85

Value proposition

0
page 80

Service initiative prototype

1min
pages 78-79

End of sprint feedback

1min
pages 76-77

Education

1min
pages 68-69

Extreme user testing

0
page 73

Goal tracking

1min
pages 66-67

New queue experience

1min
pages 64-65

Competitor benchmarking

3min
pages 60-61

Cultural benchmarking

1min
pages 56-57

Innovation model

1min
page 55

End of sprint feedback

1min
pages 52-53

Concept modelling

0
pages 40-41

User cognitive walkthrough

2min
pages 46-47

Journey map

1min
pages 32-33

Hong Kong healthcare

1min
page 18

Empathy maps

0
pages 30-31

Storytelling interviews

2min
pages 24-25

Empathy interviews

2min
pages 26-27

Patient-centred design

1min
pages 22-23

Research plan

1min
page 15

Cultural canvas

0
page 13

Empathy tools

0
page 12

How it all began

1min
page 7

Knowledge scoping

0
page 11

Themes clustering

0
page 10

Exploring gamification

2min
pages 8-9

End of sprint feedback

1min
pages 16-17
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.