Haute Grandeur, The Best in Hotels, Spas and Restaurants March 2023

WinnerTrophy

Dear reader Winner Plaque

Do you dream of traveling to far-off places, visit spas and dine in some of the best restaurants but daunted by the idea of charting new and unfamiliar territory?

Are you the kind of person who wants everything organized first, but does not wish to be stifled by a package tour that will force you to travel with at least 20 other guests? Haute Grandeur Best in Hotels, Spas & Restaurants might be just the perfect magazine for you! Each publication serves as a handy guide for the lone or business traveler. Each issue features the best ideas on where to stay, spa & dine out. If you want to book any of our member properties email us on info@hautegrandeur.com

FOUNDER & PRESIDENT

HOTELS

Pan Pacific Serviced Suites Orchard

Located in the heart of Singapore’s prime shopping district and popular sights, Pan Pacific Serviced Suites Orchard has easy access to the city’s bustle.

Pan Pacific Serviced Suites Orchard comprises of 126 suites, some of which are one and two bedroom apartments as well as penthouses. Each suite has refreshed interiors featuring relaxed and earthy tones, with bespoke rattan and bamboo elements to evoke nature. The well-appointed suites have a separate living area with modern home theatre system, large bedrooms with a king-sized bed and have connecting bathrooms. Guests also have access to a washer dryer and fully equipped kitchen complete each apartment.

Buffet breakfast and housekeeping services are offered daily except on Sundays and public holidays. There is a team of 24-hour

Guest Services Ambassadors, together with onsite security on hand to assist and look after guests. Leisure and wellness facilities include four outdoor sky gardens, a fully equipped fitness centre, a state of the art hydro-therapeutic spa, a 20m ionised water swimming pool with a children’s area and jacuzzi. Furthermore, Pan Pacific Serviced Suites Orchard offers guests an exclusive residents’ lounge, comprising a TV lounge with Xbox Kinect, a pool table, a pair of OSIM massage chairs and all-day facilities for coffee and tea, perfect for guests to unwind.

Pearl Sands Of Maldives

Pearl Sands of Maldives is a little slice of paradise that offers a glimpse of the charming Maldivian life packed full of warmth and hospitality.

Pearl Sands of Maldives is a spectacular boutique hotel located in the Northern tip of the quaint local island of K. Huraa, North atoll of the Maldives, approximately 25 minutes away by speedboat from Male International Airport.

Pearl Sands of Maldives boasts 32 tastefully designed rooms, all of which open to the

stunning view of the Indian Ocean. At Pearl Sands of Maldives, the loudest things you’ll hear are the palm trees swaying in the wind, warm waters lapping powdery sands and delectable lobsters sizzling on a beach barbeque. Ditch your shoes and let your soul listen as this is the exclusive castaway life.

Hôtel Le Cep

Ideally located in the heart of the medieval town of Beaune, the luxury Hôtel Le Cep is located a stone’s throw from the famous Hôtel Dieu des Hospices and the Notre-Dame basilica.

The hotel is part of the great hotel tradition of hospitality in Burgundy, entirely devoted to the quality of the guests’ stay. All personalized, the 62 rooms including 32 suites have an undeniable cachet. Choice of fabrics, antique furniture and refined decoration give a warm, clean atmosphere to the house.

Gourmands and epicureans are invited to discover new flavors at the gastronomic restaurant Loiseau des Vignes integrated into the walls of the hotel, managed independently,

it offers the possibility of tasting 70 wines by the glass!

Private garage and car park, French garden, two listed 16th century courtyards, bar, cellar and lounges give Hôtel Le Cep its unique atmosphere. A soft atmosphere and a family atmosphere allow guests to feel good. Guests will have an exceptional stay thanks to the attentive and always personalized service and the dedicated and enthusiastic team!

ROOM FEATURE

Ultima Gstaad’s Presidential Suite

Presidential Suite: Enter via the elevator to this sumptuous 160m² apartment and be welcomed by a spacious, open lounge and reception area.

It means one can access Ultima Gstaad’s restaurant and parking lot in complete privacy. The fully equipped kitchen and dining area is reminiscent of a private chalet.

With two balconies, offering different but equally stunning views, the Presidential Suite is flooded with natural light at any time of the day. Each bedroom features a balcony, a bathroom and a walk-in wardrobe.

CERTIF I E D HOTEL

Iliada Sunset Suites

Iliada Sunset Suites invites guests seeking luxury accommodation in Naxos. The complex is comprised of 7 newly re-built suites, elegantly decorated and designed to offer the guests a unique experience of pure enjoyment in a warm, relaxing and romantic atmosphere.

Fall in love with the Iliada Sunset Suites’ majestic panoramic view. The mesmerizing azure Aegean Sea unveils before guests and merges on the horizon into one with the light blue sky. Witness the sun setting, illuminating a quivering path across the waters while it baths the sky and the wispy clouds in a burning red. Sense its powerful aura as guests taste exquisite wines or unique cocktails of Iliada Sunset Suites’ own inspiration. Fill yourselves with romance and sheer bliss that captures the heart and soul.

Experience an intriguing awakening of the senses with a massage therapy to start the day and relish scrumptious delights at the breakfast buffet. Feel the Cycladic aura of Naxos as guests then take a relaxing stroll along the cobblestoned alleys amongst whitewashed houses, fragrant gardens blooming with colourful flowers and discover the iconic blue-domed churches and chapels. Visit stunningly beautiful nearby beaches with crystal clear turquoise blue waters and spend relaxing evenings at Chora’s summer bars. Turn every moment into blissful memories.

CERTIF I E D HOTEL

W: www.andilanaresort.com E: andilana.booking@voihotels.com

Andilana Beach Resort

DANIELE DALO General

Manager

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

Our current biggest challenge is offer the customer the best holiday experience by dedicating an attentive and personalized service.

What makes the hotel really special?

Our authentic value of hospitality.

How do you prepare now to remain relevant and in-demand in future?

With the constant training of the staff

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

Looking carefully at all the news we offer.

On the north-western coast of Madagascar, the island of Nosy Be has always been renowned as the “island of perfumes” and the “island of smiles“ thanks to the welcoming courteousness of the Sakalava people who live there.

With 340 days of sun per year and a constant temperature of between 20 and 34°C, it most certainly deserves its reputation as a corner of paradise. The north-western tip of the island hosts the famous Andilana Bay, which is undoubtedly one of the most beautiful and exclusive beaches of Nosy Be.

In the heart of a tropical garden, delineated by two 1km-long beaches of white sand, lies Madagascar’s largest 4-star hotel and tourist complex: Andilana Beach Resort.

Andilana Beach Resort offers its guests an exceptional setting for a dream holiday, that successfully offers both privacy and opportunities for social interaction. The bay of Andilana is undoubtedly the destination of choice on Nosy Be. The colours of the sea that surrounds it, the peaceful atmosphere of its beaches and its stunning sunsets combine to make it the ideal place for all holiday types on the island. It is the perfect place for those who want to enjoy a break that’s all about sun, sea and relaxation. The Hotel’s 20,000 m² of exclusive beach is very much a unique luxury on Nosy Be.

W: www.pullmanarcadia.com E: H7488-RE@accor.com

Pullman Phuket Arcadia Naithon Beach

What is your property’s current biggest challenge & how do you manage this challenge in a competitive market?

The industry as a whole faces this challenge, which is a shortage of skilled labor as the world opens up again and people start to travel even more than before the pandemic period. Our reputation on the island for caring for our team, which was truly evident during the tough times, combined with a strong Learning & Development focus ensures that the needs of the next generation in the workforce feel respected and listened to so that they can feel like they are making a contribution and difference to our guest experience.

What makes the hotel really special?

The location allows guests to cocoon themselves away from the world for a brief moment in time and reconnect with loved ones

while recharging their batteries at the same time. All of this whilst being located only 10 – 15 minutes away from Phuket International Airport, overlooking one of the best beaches in Phuket, and nestled in the surrounds of a tropical rainforest which allows for a sense of calmness and tranquility.

How do you prepare now to remain relevant and in-demand in future?

Pullman Phuket Arcadia Naithon Beach has always tried to create an experience Guests Love – the team is committed to this vision and whilst it is important to ensure that the product is right, it’s the human connection that makes the largest impact. We have seen, especially after the pandemic period, that feeling connected is part of who we are and therefore the experiences we create and the little human touches ensure this connection remains strong with our brand.

“These prestigious awards help provide reassurance that our property holds itself to a standard of excellence”

Brett Wilson General Manager

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

These awards form part of the recognition the team deserves, giving them the drive and motivation to stay true to our vision. For our guests, these prestigious awards help provide reassurance that our property holds itself to a standard of excellence

CERTIF I E D HOTEL

Mario Fernando

What makes the hotel really special?

We are no longer in the service & product industry. We do not operate our space as hotel, We are in the emotion, culture exchange & experience business.

Socialtel is Gen Z and Millennial playground bridging the gap between the hotel & hostel. A 4-star design led hotel with a hostel soul, summing 272 beds featuring cocktail bar, pink-sand day club, cannabis café, living room with play station, pool table & cinema hall. It’s simple for us, why a hotel gotta be so anti-social and why a hostel gotta be so uncomfortable?

Currently our space is patronized by Digital Nomads, Backpackers, Party Go-ers, Eccentrics, LGBTQ and Adventure Seekers.

We are not strictly Gucci courture and neither are we surrounded by flip flops but we are a space for both to comfortably coincide.

A public space driven community, where all of our guests can be part in activities usually found in backpacking hostels such pub crawls, boozey quiz, karoke, group chats as well as high end F&B and wellness events curated in luxury hotels. We provide all under one roof.

There is only rule at socialtel: Be Social \ Live Social. Period.

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

As an experimental, hybrid brand, Socialtel is no stranger to challenges and in fact welcomes them.

“There is only rule at socialtel: Be Social \ Live Social. Period. ”

General Manager

We are a constantly evolving social experiment. Bringing together budgeting backpackers and luxury travellers together to share in unforgettable experiences.

Ensuring both extremes of those target audiences are walking out happy is one of the largest yet most exciting challenges that we face.

as we said, Why do backpackers have to sacrifice comfort? And why should luxury seekers miss out on social experiences? We ask ourself this question everyday and solve it through top quality amenities, facilities, activities food and drinks. All budget friendly without a drop in standard.

Bridging the gap between hostel and hotel is a daily challenge and we surprise even ourselves on how well we overcome it.

All designed and conceptualised around the individuals who have slept in our suites, swam in our pools and drank at our bars over the last 6 months.

It doesn’t stop there, We currently have 2 more hotels in the pipeline to make Socialtel a regionally recognised name. Our expertise and experience come from Destination Group and Collective Hospitality which has introduced brands into the industry including 60+ hostels, 5 full service hotels, stand alonerestaurants, night clubs and bars. We are slowly approaching our end game goal of connecting every one of our unique spaces through a travel loyalty programme that creates a community out of our guests and hosts their travel experiences accross the regions

How do you prepare now to remain relevant and in-demand in future?

We believe that constant innovation and the perfect balance between human touch and technology is the secret recipe to remain relevant in todays industry.

Our offerings are not generalised but rather individualised due to the extensive efforts in identifying our target audiences and their unique characteristics.

Currently we are in the final stages of opening a brand new social club, social radio, rooftop gym with cold tub and peruvian resto-bar .

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

Having a highly recognised award such as the Haute Grandeur will allow our brand to reach new demographs to share in the memorable experiences we have already delivered to countless guests, residents and locals.

Hyatt Regency Riyadh Olaya

A Luxurious Business or Leisure Retreat in Riyadh. Discover the luxury and excitements of Downtown Riyadh, steps from the business and financial district and all that makes the city a business destination. With walking access to the Olaya Towers, guests can also explore King Abdullah Financial District (KAFD) and Riyadh International Convention & Exhibition Center. Enjoy the fashionable shopping at Riyadh’s most luxurious mall, Centria, and the city’s most vibrant scene at Tahlia Street, within walking distance of Hyatt Regency Riyadh Olaya.

Hyatt Regency Riyadh Olaya, one of Riyadh’s landmark towers, invites guests to relax in the comfort and elegant surroundings of 257 wellappointed guest rooms, including 39 suites. Admire panoramic views of the capital from the floor-to-ceiling windows. Enjoy modern architecture, comfortable accommodations and loads of business and family-friendly amenities. Guests looking for a very high level of personalized service and an array of additional amenities will enjoy Hyatt’s ‘hotel within a hotel’ concept of the Regency Club. Nestled on the 26th floor, the Regency Club offers an exclusive space for guests to gather, work, or relax.

Elite Resort & Spa

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

The hotel industry is a very challenging line of business, the overall challenge is increasing our Bahrain market share as a destination since we compete in markets like UAE and KSA.

We manage these challenges by adapting to market trends, flexibility in designing resilient packages which are constantly updated and added to our hotel business plan, website.

By Understanding market demands and behavior and modifying business strategy accordingly.

Ensuring a well-balanced business mix between all channels and driving by the rise of data and advanced technologies.

What makes the hotel really special?

At Elite Resort & SPA hotel we have the most efficient and dedicated team, we are known to be the leaders in being customer-driven.

As a management company our asset is the dedicated friendly team which has a great ability to understand and fulfill clients’ needs and expectations. We Create every guest a memorable experience by our unique service, we provide every guest a feel of home and this what really does make us stand out from the others.

How do you prepare now to remain relevant and in-demand in future?

Elite Hospitality Group has over the last 25 years established smart partnerships with local and international markets. As a management company we developed professional relationships with the government and private sector and worked

“We Create every guest a memorable experience by our unique service”

Akhil Shukla General Manager

towards supporting the local community. Our Elite Loyalty program has been highly appreciated by all our repeated customers, they are always happy to stay again with us especially after developing the new beach and adding various activities by the pool side which is a great attraction for the local and GCC market.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

Elite Resort &SPA Hotel association with Haute Grandeur will benefit our brand in the medium and long term, since its great opportunity to increase our international presence, it will for sure empower our Brand and image and motivate our team. The awards will be an additional credibility added to our name that will have the best impact on guest perception.

Treetops Executive Residences

Mr Tay Hock Soon

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

For more than two decades, Treetops Executive Residences has been earnestly serving guests from all over the world. Within the hospitality industry, it is important to deliver personalized services to cater to individual guests’ needs and it takes a lot of commitment from the team to deliver a seamless and wholesome “home away from home” experience to guests who have entrusted us with their short term or long term stays for both business and leisure. Finding talents to upkeep our high levels of service standards, while ensuring a smooth operation and containing costs amidst the raising inflation have become pertinent this year.

What makes the hotel really special?

Treetops Executive Residences is a unique Green Serviced Apartment comprising of 220 units of one to three bedroom suites that features the perfect eco-luxurious environment for a refreshing resort style home away from home experience You’ll find Treetops an oasis of residential privacy set in five acres of lovingly tendered lush greenery, all without compromising on the convenience of our central location right in the heart of Orchard road, Singapore’s shopping and entertainment hub.

With more than 60% of the estate landscaped with more than 200 exotic plant species, guests are greeted by the refreshing sight of evergreen foliage all year round. For a holistic living experience, Treetops Executive Residences is the first serviced residences

“We Create every guest a memorable experience by our unique service”

General Manager

in Singapore to create an ingenious style of enhanced living environment that aims at including ‘green’ features in the premises and inculcate healthy living practices. Based on a strong belief in the virtues of a holistic approach to wellness, Treetops is dedicated to offer the finest in eco-luxury living for an Mind, Body & Soul experience. Through our extensive green retrofits and efforts, the estate has also reduced our energy consumption by up to 50%, in turn decreasing our carbon footprint to play a part for our environment. Complementing with personalized serviced and the inculcation of a unique local experience via a myriad of guest activities held in-house especially for guests, Treetops believes in bringing total delight to guests through offering an eco-luxurious home away from home experience. Treetops has thus become one of the leading serviced apartments in Singapore, a preferred choice of home for senior managers and leisure travellers round the world.

How do you prepare now to remain relevant and in-demand in future?

Moving beyond the post-COVID world , the hospitality industry have since adapted to swiftly manage new rules and standards in lieu of lockdowns and restrictions, as the sector lived through major uncertainties for the past few years. However, the industry has shown its resilience and capacity to rebound. As we plan forward to look and confront the new emerging challenges ahead, we would need to relook into our current work practices to adapt to new trends and technology, as well as continuously adjusting

to the changing needs and demands of our guests.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

The Haute Grandeur brand have been synonymous with capturing the essence of what every discerning traveller seeks – remarkable hospitality experiences.

Treetops Executive Residences is delighted to have participated in the Haute Grandeur Awards, and has been extremely honoured to have won titles that recognized our achievements in delivering consistent and exceptional experiences in the global luxury hospitality industry.

CERTIF I E D HOTEL

Crown on the heads

The luxurious six-bedroom accommodation is located on the East Head of Knysna providing guests with mesmerizing sea views.

Crown on the heads offer six sea facing rooms, a modern, lounge and entertainment area overlooking the pool and Knysna Lagoon, an indoor fireplace, a wine tasting, bar room, as well as a dining area. Free Parking and Wifi is offered at the accommodation. Guests can book per room or per villa, including breakfast. Crown on the heads is a magnificent home away from home situated in the remarkable views of the Knysna Heads that are

surrounded by the water of the Indian ocean. Waking up to the serenity and tranquility of the sea breeze and amazing views leaves one breathless at the creation of nature. Crown on the Heads is more than just a resting place. The hotel offers comfort in luxurious setting to each and everyone that walks through the doors.

H2O Suites

Marc Meisel Hotel Owner

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

There are many challenges that we are faced with in our highly competitive hospitality industry. The most significant challenge is gaining occupancy and obtaining those reservations directly as opposed to from third-party reservation services like Booking. com and Expedia.

There are several effective ways we attempt to accomplish this. We continue to invest in our website and ensure it is user-friendly and mobile-optimized. H2o Suites website is often the first point of contact for potential guests, so making a great first impression is essential. The website should be easy to navigate, with clear information about our amenities, location, and pricing. It’s also essential to ensure the website is optimized for mobile devices since more and more people are booking travel on their phones.

We regularly review our search engine optimization (SEO) strategies to help our hotel’s website to rank higher in search engine results pages by creating quality content, optimizing metadata and images, and building backlinks from reputable

sources. We also keep on top of our Google My Business listing and review responses and other local directories to improve visibility in search results.

Social media is also a powerful tool for H2o Suites to connect with potential guests and showcase our offerings. We use social media to share photos and videos of our rooms and amenities, promote special offers, educate customers on things to do in the area surrounding the hotel and engage with customers through comments and messages.

To persuade customers to book directly and build customer loyalty with H2o Suites, we offer exclusive promotions and discounts to guests who book directly through our website or reservation desk at the hotel.

What makes the hotel really special?

H2O Suites Hotel is a unique luxury boutique hotel that is special for many reasons. As we are an adult-only hotel, it is an excellent option for adult couples looking for a tranquil, romantic retreat while immersing themselves in opulence. H20 Suites is a modern design with a unique water-focused theme surrounded by the historic charm of old town Key West Florida. Each suite was custom-

designed and featured elegant furniture and artwork features like spacious Italian marble bathrooms, a living room with a fully stocked wet bar, and spacious outdoor patios or balconies with many rooms having an added indulgence of individual plunge pools. The hotel also features a range of exceptional amenities, freshly-baked muffins delivered daily to guests’ rooms, a rooftop pool and pool bar, a fitness center and 24/7 concierge services. Our location is in the heart of Old Town Key West, just a few blocks from Duval Street, known for its shopping, dining, and nightlife; we are a short walk to the beach, but when guests enter the lush, densely populated landscaping of H2o Suites our guests feel like they are miles away from civilization. We pride ourselves on offering personalized service to each guest. From the moment our guests arrive, they are greeted with a champagne toast; when they depart, a special gift is extended, and everywhere in between, the H2o Suites staff is attentive and eager to make our guest’s stay as comfortable and enjoyable as possible. This level of service helps create a memorable and special experience for guests.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

We look for our association with Haute Grandeur to be an excellent way for H2o Suites to showcase our commitment to excellence and quality service to attract high-end clientele and remain competitive in the luxury hospitality market.

Our association with Haute Grandeur and receiving their awards and accolades increases our visibility, brand awareness, and credibility as Haute Grandeur is recognized globally as a symbol of excellence in the luxury hospitality industry.

La Petite Ferme

Mandarin Oriental, Bodrum

Ersev Demiröz General Manager

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

Actually, I am not sure to call it challenge but the biggest thing for us to seek for better and perfection for each season. It is our main principle to renew our services for each season with surprising innovations. So, this is the most challenging thing for us not to repeat ourselves and always offer for unique experience and services.

What makes the hotel really special?

There so many components come together to have blend of perfection. Location is the first for sure. Surrounded by the crystal blue waters of the Aegean Sea, in an impressive coastal setting, at Paradise Bay, Mandarin Oriental, Bodrum hosts of unique experiences, thrilling activities and unmissable offers for a memorable, sun-soaked holiday. The resort’s 132 Rooms, Apartments, Suites, and Villas provide the largest accommodation in the area, all with stunning sundecks, terraces or balconies, and many with private gardens and infinity edged pools. Carefully curated selection of restaurants and bars showcase

innovative and gastronomic cuisine, while the 2.700 sqm Spa introduces the Group’s awardwinning spa concepts together with holistic signature treatments and a range of wellness programs. In addition, the diverse event spaces, a sandy beach, and extensive leisure facilities bring a level of sophistication and elegance, making this the perfect luxurious hideaway retreat for discerning travellers. And of course, our legendary service is one of the most distinguished features of us. We are great team highly motivated and devoted to our work. All my colleagues have strong attachment with their job from deep of their heart and approach our guests with a sense of real Turkish hospitality. So, we have a fantastic product and property, however we have a fantastic team that makes our service legendary and perfect.

How do you prepare now to remain relevant and in-demand in future?

As I mentioned previously, each season is a new beginning for us to improve ourselves to add new services and launch innovations for our guests. Moreover, to adapt trends and even to foresee the expectations and anticipate the needs of our guests (which

is one of our brand pillars) help us to be prepared. One of the most important thing is of course to invest on people, to our team. The development of our team members is our priority, So, most of our colleagues at operational departments being assigned to our sister hotels all around the world during our seasonal closure to have the opportunity to get a vision of different aspects and different cultures. So, this is the way how we achieve diversified mindsets and approach to get the perfect blend of service quality as well as to support sustainability at our work culture.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

Haute Grandeur has always been a very good partner for us liaise with our perception of hospitality and quality. So, I believe this association will lead a way to have more productive business and brand equity for both sides.

W: www.mazaganbeachresort.com

Mazagan Beach & Golf Resort

Jacques Claudel General Manager

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

Morocco has become a touristic destination thanks to the notoriety of major touristic cities such as Marrakech, Casablanca, Tangier, Agadir... In order to expand the Kingdom’s tourism offer, Kerzner as a globally renowned luxury hospitality group known for being a pioneer in developing destinations, providing the ultimate in quality, has chosen the destination of El Jadida, unknown to national and international tourists, to develop one of the largest Resorts in Morocco: Mazagan Beach & Golf Resort.

Since its opening, the resort has been providing considerable marketing efforts to put the destination on the map as a touristic one locally and abroad.

What makes the hotel really special?

Mazagan Beach & Golf Resort is a unique destination spread across 250 ha domain

nestled between 7 km of beach and luscious forest. The offer at the resort is diversified and presents its guests with utmost sophistication and authenticity, privacy and friendliness, gorgeous architecture and preserved natural environment, extensive buffets and à la carte service, local and international cuisine, sports and leisure…. The stay at Mazagan Beach & Golf Resort meets all expectations throughout the year whether our hosts are staying alone, as a couple, with family, friends or colleagues, or whether they are golfers, casino players, adrenaline seekers...

How do you prepare now to remain relevant and in-demand in future?

Our strategy is to focus more on guest’s emotionnal experience and to optimize daily operations by focusing on the essential, which is guest satisfaction. Digitalization has been developed in the resort while maintaining direct, personalized contact with our hosts.

The convergence of sustainability and hygiene is an area that we have been focusing

on since the opening of the Resort in 2009. Mazagan Beach & Golf Resort has been a pioneer in this field in Morocco with the implementation of the water treatment plant “STEP” and we continuously work in this direction. Our Resort has been awarded for the 4th consecutive year “Earth Check”.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

We are very proud to have Mazagan Beach & Golf Resort associated with Haute Grandeur, it is a global recognition of who we are.

The association with Haute Grandeur strengthens the resort’s notoriety for its guests in Morocco and abroad. It also maximizes exposure through social media coverage.

The resort offers a selection of 231 lavish rooms, suites and villas. Bill Bensley’s whimsical touches now blend harmoniously with modern comfort and JW world-class service to make an exceptional stay. At a 54 squaremeter minimum, the resort’s guestrooms provide generous space for indulgence.

Let your imagination run wild. The design narrative is based on a mythical academy of learning with each building on the premises modeled after an academic department. The emerald color of the ocean paints a perfect backdrop to the palate on which the architecture thrives. Each detail has been carefully crafted in accordance to its inspiration. Wherever you turn in this resort, there are no two spaces which are alike. Experience culinary wonders at the resorts five restaurants and contemporary bars. Our talented chefs source local fresh produce and the finest ingredients from the world market, masterfully preparing authentic flavors.

JW Marriott Phu Quoc Emerald Bay Resort & Spa

Head over Hills Luxury Retreat

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

Sometimes it is hard since we can’t change things that are out of our control, we can only believe in our own product and deliver the experience that we think our clients are expecting. To focus on ourselves rather than looking into what the oppositions are doing is they key, according to me. To pay attention to the little things will in the end make a great bigger picture.

What makes the hotel really special?

We are very blessed with the location of Head over Hills but we wouldn’t be who we are without our amazing staff. Thanks to having loyal staff members, that have been with us since we opened up 8 years ago, we communicate on a daily basis always helping each other out. Every single person working with us makes Head over Hills to what it is.

How do you prepare now to remain relevant and in-demand in future?

We are trying to be hands on and of course as much as we can trying to foresee any big problems before they happen. Sometimes it is the smallest details or the smallest change that actually make you sustainable and in the end always keeping us performing as an attractive product.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

We only associate Head over Hills with brands that are delivering the same quality level as we do. We don’t just accept any nomination or award, we want it to be a collaboration both ways. We believe that we have a unique product and we have experienced that same excellence from Haute Grandeur. We also believe in long relationships, not just another badge to showcase on your website.

W: www.radissonhotels.com/en-us/hotels/radisson-blu-lusaka

Radisson Blu Hotel Lusaka

Johan Klang General Manager

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

We have a fast-growing number of hotel rooms in the city and since 2017 the number of upscale hotels has doubled. This is a reflection upon Zambia being a vibrant, dynamic, expanding, and fast-growing destination attracting local, regional, and international business.

As an international brand belonging to the Radisson Hotel Group, the Radisson Hotel Group has an extensive network of sister hotels and worldwide sales, together with our sister hotels and local efforts we ensure that we remain one of the best hotels in town offering modern international services.

We are located in the New Central Business District with easy access to Embassies, Ministries and Business Head Quarters.

We are one of the hotels in Zambia with the most international certifications and have been for many years Safe Hotels for Safety & Security, SGS for Hygiene & Cleaning, Green Key for Responsible Business Certified.

How do you prepare now to remain relevant and in-demand in future?

Working together with the Radisson Hotel Head Office, we constantly look at all our service offerings regularly updating them to meet the changing demands of a dynamic international tourism market

What makes the hotel really special?

In Lusaka we have a fantastic reputation for service. Our Chuma Grill & Bar has always been considered the one of the best Restaurants in Lusaka and has since 2022 been amongst the best 3 restaurants on various review sites

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

By working closely with Haute Grandeur, we recognize that their independent views on our hotel is an advantage in this International environment

Berjaya Tioman Resort

Simon Tan General Manager

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

Our biggest challenge is usually getting guests to fill up our vast inventory of rooms, we have a little over 200 rooms, a handful of meeting rooms and an elegant ballroom that seats up to 300 people. Over at Tioman island we compete with a lot of hotels and that leaves potential guests spoilt for choice. We do get a good number of international guests, but we feel the need for an increase in local engagement.

For now, we play to our strengths, we sing to the world what a gem of an island Tioman can be for an amazing island vacation. Our resort in Tioman island will give holidaymakers that access as we are ideally situated on the island whereby guests can enjoy outdoor aactivities like snorkelling or diving & discovering an underwater world teeming with coral reefs and marine life, hiking through Tioman Island’s lush jungle whilst exploring beautiful waterfalls; we’re also situated next to Tekek Village, so holiday-goers can enjoy traditional sights and delicacies in the village.

What

makes the hotel really special?

Berjaya Tioman Resort is the largest resort in Tioman island, sprawled over 200 acres across the tropical rainforest with spacious beachfront surroundings. We also boast the largest room capacity in the island; over 200 rooms!

Another big feature that sets us apart from our competitors is our 18-hole golf course, so golfing on a tropical island, well, we have made that dream come true!

We have also introduced an innovative concept that sets us apart from other resorts on the island. We now offer a ‘Premium Flexible Rate’, which is an all-inclusive perk to our guests. This includes free-flowing beverages, both alcoholic and non-alcoholic, from 10am to 10pm.

Moreover, guests who opt for our ‘Premium Flexible Rate’ will enjoy complimentary breakfast, lunch, and afternoon tea. We believe that this new offering will elevate our guests’ experience and make their stay with us even more enjoyable.

Another amazing feature about Berjaya Tioman Resort is that we are now open all throughout the year, so guests have a full range of dates to plan their perfect tropical getaway with us.

How do you prepare now to remain relevant and in-demand in future?

In the hospitality industry, customer satisfaction is key. Berjaya Tioman Resort is constantly seeking to enhance our guests’ experience by providing personalized services, quality food, and creating memorable moments.

One of the biggest and proudest initiatives we have done to improve customer satisfaction is by speeding up the check-in process with the introduction of digital check-ins. Similar to flight pre-departure check-ins, our guests can check in via a link sent by our reservation team. This allows for an easy and smooth transition from reception to room in short time, eliminating unnecessary waiting periods.

With focus on attracting families, couples, divers, and golfers, our management is always brainstorming new ideas to keep their guests engaged. Ultimately, creating an unforgettable experience is what we at Berjaya Tioman Resort aim to consistently provide.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

Haute Grandeur is regarded as the pinnacle of achievement in global hospitality. Association with Haute Grandeur can have a significant positive impact on a brand in the medium to long run. It will enhance the brand’s reputation, build trust among customers and stakeholders, increase brand awareness, and ultimately lead to increased revenue.

In the case of Berjaya Tioman Resort, association with Haute Grandeur will undoubtedly improve and spread its brand awareness and exposure as well as introduce the international market to an amazing island resort.

Being associated or featured would serve as a powerful endorsement of the resort’s quality and excellence, which would make it stand out in a crowded market and attract new customers.

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The Anam Mui Ne

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

Staff hiring and retention are the biggest challenges for every property - not only in Mui Ne, but it affects most of the hospitality sector. It wasn’t easy before the Coronavirus outbreak, and the hospitality industry was one of the hardest-hit industries by the pandemic.

As we are all adjusting to the new norms and on the road to recovery, we encourage learning and career progression while providing the necessary tools and resources to attract new hires as these initiatives demonstrate that our employees are valued additions to the company while giving them a sense of purpose and empowerment. Appreciation for the skills and knowledge that the team brings to the table, clear communication on expectations, and promoting an atmosphere where people feel valued and enjoy being at work are motivators for staff retention. A happy employee will ensure a positive work culture that results in providing wonderful guest experiences and also works to draw interest from potential candidates too.

The exponentially rising costs caused by current global events also impacted the industry two-fold. Guests are generally more price sensitive, and from an operational perspective, raw produce, energy and natural resources have to be managed well due to the soaring prices. Sustainability has always been a driving philosophy of The Anam. We abide by an environmental protection commitment to conserving usage of energy, water, raw materials, fuel and other natural resources during operations while raising awareness and cultivating a sense of responsibility in championing environmental protection within our resort team. In line with the sustainability efforts in our resorts, we have eliminated single-use plastic, and our water filtration system provides bottled drinking water. Greywater is filtered and reused to water our landscaped gardens, biodegradable materials are used for straws and our beach bags, and room key cards are made with ecofriendly wood.

Laurent Myter General Manager

“We offer our guests a glimpse into the gracious colonial era ...”

What makes the hotel really special?

Standing true to the company’s vision of becoming a Vietnamese luxury hospitality brand that exceeds international standards, The Anam Mui Ne embraces authenticity through Vietnam’s rich culture, timeless traditions, sincerity of service, and sustainability. These are the cornerstones of The Anam brand that leads the inspiration and guest experiences behind each property that bears our name. We offer our guests a glimpse into the gracious colonial era of Indochine charm that is visible from design aesthetics and delectable cuisine right down to the little touches. That is what makes The Anam Mui Ne unique.

In a short time since our grand opening in January 2023, the resort has proven to be a fast-rising star and already achieved a significant global presence with international recognition from top-tier media such as CNN, Bloomberg, Forbes, Robb Report and The Times as one of the best new luxury hotels in 2023.

How do you prepare now to remain relevant and in-demand in future?

Authenticity is timeless. By being true to our vision and core beliefs, by celebrating the harmony between colonial-era aesthetics intertwined with age-old traditions and modern luxuries, The Anam will stand the test of time. Engaging our guests with warm sincerity and efficient service, authenticity and personalised attention at every turn to create memorable experiences is The Anam’s promise that will remain our key pillar.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

We are honoured to be associated with Haute Grandeur. It is a positioning statement for The Anam as being recognised among other hotels and resorts is already a testament to the recognition.

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HOTEL

STUNNING CITY BREAKS

STUNNING CITY BREAKS

positioned in downtown Bangkok, the city's most vibrant shopping, entertainment districts, Bangkok Queen's Park puts guests in the action. World-class rooms and suites, and extensive amenities, blended Thai hospitality, make this hotel a its own right.

Bangkok Marriott Marquis Queen’s Park

Perfectly positioned in downtown Bangkok, surrounded by the city's most vibrant shopping, business, and entertainment districts, Bangkok Marriott Marquis Queen's Park puts guests in the heart of the action. World-class rooms and suites, diverse dining, and extensive amenities, blended with timeless Thai hospitality, make this hotel a destination in its own right.

Radisson Blu Hotel & Convention Centre, Kigali

Rob Kucera General Manager

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

First and foremost, it is essential to conduct a thorough competitive analysis. Understanding how your competitors are performing and monitoring their strategies is key to success. I strongly believe that this is an important step in any business endeavour and should not be overlooked. I am confident that by taking these proactive steps, We can remain competitive and continue to provide an outstanding experience for our guests.

sure that our guests have the best experience possible and that they feel welcomed and comfortable during their stay. Our goal is to make sure that our hotel is one that travellers will make an extra effort to visit.

How do you prepare now to remain relevant and in-demand in future?

What makes the hotel really special?

My hotel is really special because of the atmosphere it provides. From high-end luxury properties to our excellent service, the experience of staying at our hotel is one that will be remembered. We strive to make

There are various ways to remain relevant and in demand in the future and some of these are as follows, To be adaptive and innovative in our services and how we offer them to various customers & clients, To be consistent in the quality and efficiency of the services rendered to our clients and customers, To be customer-centric, to listen and take all feedback from our customers and clients, to evolve, to create relevant, engaging and seamless consumer experiences, and to add new products where there was a gap, To merge quality with value.

“We strive to make sure that our guests have the best experience possible”

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

We are very pleased to be associated with Haute Grandeur and we believe that this partnership will bring numerous benefits to our brand in the medium to long run. We anticipate that this association will help our brand grow and reach new heights, allowing us to be one of the top names in our industry. We are very excited to be part of this partnership and look forward to the opportunities that it will bring.

HOTEL

PERFECT BEACHFRONT GETAWAY

beach at Hua Hin Marriott Resort & Spa , seafront destination nestled on Thailand’s

Less than 200 km south of Bangkok, low-rise resort features modern rooms captivating culinary experiences and exciting all overlooking the soft sand and

HUA HIN, PRACHUAP KHIRI KHAN 77110, THAILAND

Conrad Manila

Fabio Berto General Manager

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

To maintain market leadership is a big challenge but also a great opportunity. Having a better understanding of consumer demands is a continuous challenge especially for the hospitality industry. And this is no surprise as technology and internet have made guests more demanding.

Conrad Manila takes pride in its bespoke service, providing guests with authentic experiences. Investing in training our team members and keeping them fulfilled allows them to provide our guests with inspired and efficient service. Our team members demonstrate their hospitality by getting to know the guests, listening to their stories, and making an authentic connection with them. Our people act with purpose, we embrace our authentic selves and ultimately, we strive to deliver luxury experiences to our guests and patrons.

What makes the hotel really special?

Conrad Manila, the premier haven for smart luxury by Manila Bay, is a market leader. With its unique exterior features that mimic the waters of Manila Bay, its location is the best to enjoy the panoramic views and stunning sunsets.

With exceptional amenities, the hotel features three upscale dining outlets, an award-winning luxury spa, an outdoor pool, and a veranda that serves as a great weddings venue. It is fitted with a pillar-less Grand Ballroom that can accommodate up to 1,000 guests, as well as five other multi-functional event spaces, all equipped with modern A/V technology, high-speed Internet access, and intelligent lighting. The property also treats its guests with contemporary décor, including the biggest art collection of 766 artworks by Filipino art masters.

For the past six years of operation, Conrad Manila has earned 132 industry awards and recognition for its facilities, programs, customer services, and team members.

But what truly sets us apart is our people. Our team members take hospitality to heart

it’s not just their job, it’s their passion. They leave the HILTON values (Hospitality, Integrity, Teamwork, Ownership, Now). One can see this in each of their genuine smiles when they greet guest “Hello”, and when they anticipate guests’ needs. At Conrad Manila, we are proud to say that our team members intuitively provide exceptional guest service.

The team members are proud to uphold the brand pillars that Conrad Manila stands for – empowering, passionately serving and creating positive impact to our guests. One can see how the team members help our guests to discover the destination’s treasures, may it be through our culinary creations, festivities, and culture.

Conrad Manila has a strong Corporate Social Responsibility program that adheres to environment, social, and government initiatives. Conrad Manila is a US Gold LEED certified hotel.

We promote and uphold Diversity, Equality and Inclusion (DEI) among our guests and team members

How do you prepare now to remain relevant and in-demand in future?

Investing in the NOW allows us to remain relevant in the next years. We have invested in digital innovations aligned to our paperless campaign prepandemic. This became handy as the world transitioned to digital where even food delivery is through our phones. Through the award-winning guest loyalty program Hilton Honors, the nearly 123 million members who book directly with Hilton can earn Points for

hotel stays and experiences money can’t buy. With the free Hilton Honors app, guests can book their stay from their smartphone.

Like how we are then and now, Conrad Manila is committed to its programs and endeavors which have been proven as factors of being a market leader: involving our facilities, operational thrusts, team engagement, and focus on outstanding luxury service

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Sealine Beach, A Murwab Resort

Rising majestically from the sands, where the waves meet the dunes, lies Sealine Beach Resort, a haven of comfort, luxury, and diversity.

Qatar’s first leisure destination, Sealine Beach Resort, A Murwab Resort, is the perfect place to get away from the thriving urban life.

With over 58 luxurious villas equipped with modern facilities, and opening on to a rear patio, leading directly to the beach.

Sealine Beach Resort unique location offers the widest variety of activities available.

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Torel Avantgarde

Ingrid Koeck

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What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

We are operating in an industry with huge growth and in competition with large businesses. As a small luxury boutique collection in Portugal, our focus is on continuously working the brand to maximize brand knowledge of our target group, ie luxury clients.

What makes the hotel really special?

As Torel Boutiques, we distinguish ourselves through our unique storytelling, our innovative approach and crafting truly personalized experiences. Our philosophy is telling the history and the stories of Portugal through our hotels, with each unit having a unique concept related to this. In Torel Palace Lisbon, we honour the Portuguese Kings and Queens, and in Torel Avantgarde,

we celebrate Portuguese (and international) artists. No two rooms are the same. You sleep in a room or Suite dedicated to a Queen or an artist, you enjoy Portuguese specialities in our restaurants, and our design is almost 100% Portuguese - from the cork on the wall to the organic amenities. Most importantly however, is that we truly care about you and go the extra mile to make you feel special.

How do you prepare now to remain relevant and in-demand in future?

Continuous fine tuning of our brand to differentiate ourselves from the competition with special focus on the personalized experience. Our focus is on the niche market of luxury travellers that want and seek an extraordinary experience. As such, we concentrate our efforts on this segment.

Partner

Spokesperson & Head of Communications

“Our focus is on the niche market of luxury travellers that want and seek an extraordinary experience.”

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

As a winner of the Haute Grandeur Award for the “Hotel with the best view in Portugal” in 2022, our Torel Avantgarde received excellent coverage nationally as well as internationally, and this distinction continues being a strong point in our communication. We hope that we can achieve something similar with our Torel Palace Lisbon.

Torel Boutiques currently operates four luxury boutique hotels in Portugal: Torel Palace Lisbon, Torel Palace Porto, Torel Avantgarde, and Torel 1884 Suites & Apartments

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Torel Palace Lisbon

Torel Palace Lisbon is a luxury boutique hotel which makes you feel at home within the surroundings of a contemporary city, with all the charm and elegance of a luxury hotel.

At the top of one of Lisbon’s 7 hills stands, Torel Palace Lisbon provides a unique experience to its guests as a result of its dedicated service, privacy and spectacular views over Lisbon. Torel Palace Lisbon’s design was based on the history of the Portuguese monarchy. In the pink palace, dating back to 1902. the rooms are named after Portuguese queens. In the blue palace, dating back to 1903 and once the Bishop of Lisbon’s guesthouse, the rooms are named after Portuguese kings.

Opened since 2013, this boutique hotel has 25 rooms (in 6 different categories), a villa and five apartments, divided between three buildings. In Torel Palace Lisbon’s best categories, you can enjoy a private balcony and stunning views over the capital. The experience is expanded through their spacious outdoor areas with a pool and terrace overlooking the city.

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HOTEL

T O R E L A V A N T G A R D E

Torel Avantgarde is a 5-star luxury boutique hotel and Porto's only city resort, transporting you to an artistic, cultural, and truly Avantgarde scene Inspired by the Avantgarde years of the 1930s and 40s, the hotel design is a tribute to the elegance that defined that era, celebrating Portugal through exquisite art, design, and craftsmanship

Experience the magic of this exceptional destination, where every room and suite is unique and dedicated to an Avantgarde personality Our best categories offer the added luxury of a private bathtub in your room or suite, allowing you to soak in the unparalleled views of the Douro River.

Indulge in the finest flavors at our restaurant, Digby, serving up the best of Portuguese cuisine with the best panoramic views Stay in shape at our fully equipped gym or take a refreshing dip in one of our two pools Finally, relax and rejuvenate with a personalized spa treatment at Calla Wellness & Spa

At Torel Avantgarde, we provide more than just a luxurious stay - we build a genuine connection with our guests that lasts beyond their stay From the moment you step through our doors, you will feel the passion and dedication that our team puts into every detail of your stay

You won't just stay in a hotel you will become a part of a memorable and meaningful experience

Winner of the Haute Grandeur Award for "Best Hotel View in Portugal" in 2022

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Premier Residences Phu Quoc Emerald Bay Managed By Accor

Karim Meziane General Manager

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

One of the current challenges is the number of hotels and resorts available in Phu Quoc, it is a highly competitive and oversaturated market. We know the guests have a high demand for the standard of service and the experience of their holiday since a holiday is more than a lifestyle, but it is a way to spend time with friends and family to create memorable experiences. This is why we focus very closely on our service quality and offer a wide range of activities to attract new and repeated guests to stay with us.

water that can count the pebbles on the sea floor.

What makes the hotel really special?

Premier Residences Phu Quoc Emerald Bay Managed by Accor is situated on Khem Beach as the Top World’s 50 Best Beaches by Flight Networks 2018, the beach is renowned for sand as fine as talcum powder and very clear

Furthermore, the resort offers a wide range of activities and dining experiences in the south of Phu Quoc as an entertainment hub. This includes the quarter event for Lifestyle@Residences which brings different cultural experiences to guests who will not naturally visit, it showcases the new talented generation from the country. Our guests can truly “live in style” here – from staying at our youthful and modern designed rooms, suites, or apartments with expansive views looking over the emerald sea, to enjoying the delightful culinary experiences at one of our stylish restaurants or bars and lifting their spirits up with our astonishing recreational activities or entertainment.

The location of the resort brings easy accessibility with only 5 minutes’ drive to the latest attraction in Sunset Town from the resort such as Kiss The Star show – a multimedia art show in a vortex concept.

How do you prepare now to remain relevant and in-demand in future?

We are constantly adapting to the needs of the guests with the use of technology. Guest’s communication is no longer limited only to the traditional methods such as calls or face to face, but they are looking in all types of communication channels such as social media and instant messenger. Furthermore, we understand the guests would want everything to be provided in a timely manner and convenient, the adaptation of ordering their food and beverages on the tip of their devices is important for a resort like ourselves. Customization is also something the guests will be looking more closely in the future; therefore we review our service to tailormade what is important for specific guests’ needs.

Training and talents development is the key for our heartists, this will be the way to remain competitive in the markets and prepare to coup with the future.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

Haute Grandeur will allow the guests to be confident in the offering and the standard of the award-winning resort. It allows the resort to have a better brand presence on an international platform to promote on an online platform such as social media.

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T O R E L P A L A C E L I S B O N

Live, sense, and experience history like never before.

Escape to Torel Palace Lisbon, a place where luxury meets history, and experience the charm and elegance of a boutique hotel in the heart of Portugal's capital city From the moment you step through our doors, our dedicated team will ensure you feel right at home within our contemporary surroundings, all while enjoying exclusive views over Lisbon

Experience our 25 individually decorated rooms, a villa, and five apartments, where no two rooms are alike Immerse yourself in the history of the Portuguese monarchy as you stay in rooms named after queens and kings and appreciate the hotel's overall design, which respects the original architecture and creates an atmosphere that is both majestic and comfortable

Take a moment to relax in our spacious outdoor areas, complete with a pool and terrace that offer breathtaking views over the city Torel Palace Lisbon is currently in the middle of more exciting projects to enhance your stay with us, including a spa, two restaurants, and an additional pool

Whether our guests are looking for a romantic getaway, a solo adventure, or a luxurious family vacation, Torel Palace Lisbon is the perfect destination Indulge in the ultimate experience, book your stay with us and discover a place full of magic that you'll never forget

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THE ULTIMATE BEACH ADDRESS

Address Beach Resort is one of the most iconic properties in Jumeirah Beach Residence. Boasting world class guest rooms, the Guinness World Record for the “Highest outdoor infinity pool in a building in the world”, direct beach access and some of the finest F&B outlets including Li’Brasil and the incredible ZETA Seventy Seven, it is the pinnacle of luxury in the heart of Dubai.

Address Beach Resort

Mövenpick Hotel Bahrain

Karim El Berkchi Director Of Operations

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

The industry is generally facing a challenge and will continue to bounce back from the impact of the coronavirus pandemic.

Our unique location, walking distance from the airport, and our services enabled us to overcome the challenges.

business trip into a new business celebration. An insider tip on how to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer-term partnership. We make guests feel “at home.”

How do you prepare now to remain relevant and in-demand in future?

What makes the hotel really special?

Mövenpick is in the moment’s business, and our values are the common language that drives us daily, making our Hotel unique. Our guests are the main drivers of our decisions and actions, and we’re intimately involved in essential times in their lives. A simple smile in the lobby can create the positivity that turns a

We stay focused on the value of our work and how it impacts others. We constantly keep up with the trends and always strive to understand our guests better to create unique and tailored experiences.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

Being featured in Haute Grandeur is a pleasure and we look forward to collaborating with them more in the near future.

“We stay focused on the value of our work and how it impacts others”

Biblos Resort Alacati

Elif Umutlu Sales & Marketing Manager

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

Let’s not call it a problem or challenge. Alaçatı is one of the trend destinations of recent times. Although flights may not yet be available from every country and there may not yet be alternative brands in the same segment in the region, which can at times prove challenging to further popularize the region in the foreign market; this also empowers us to serve in a unique and more private space.

We set ourselves apart by planning to be one step ahead of our competitors by always aiming for the superior through following innovations and making sure to preserve our product and service quality.

What makes the hotel really special?

We promise an experience crowned with historical and local touches where guests can indulge in a blend of luxury and nature.

How do you prepare now to remain relevant and in-demand in future?

By basing our objectives on past experiences and following our goals; Our primary aim is to increase the share of the cake by creating alternative markets, rather than focusing on a single market. In this direction, we can lay the foundation for relevant marketing strategies and employ the best personnel.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

Based on the evaluation criteria and target audience, we have the utmost faith that a partnership with Haute will allow us to expand our reach across channels we would love to connect with.

“We promise an experience crowned with historical and local touches”

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Absalon Hotel

Karen Nedergaard General Manager

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

A challenge is to keep our position as one the best rated hotels in Copenhagen. We do a lot to keep our staff motivated with fun and social activities throughout the year. We are in the process of installing Air Condition in all our rooms to enhance the guest experience.

What makes the hotel really special?

A family run hotel in Vesterbro local neighborhood – with the best staff. Lots of nice design, ambience and Hygge. Our Absalon Bar is popular with locals and guests alike and known for tasty cocktails, cold draught beer and coffee all day.

How do you prepare now to remain relevant and in-demand in future?

We work with a Customer Relation System to know our guests before arrival. We try to be digital without losing the personal touch.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

Haute Grandeur is very professional and the broad exposure to a high-end market will definitely benefit us in the long run.

“A family run hotel in Vesterbro local neighborhood – with the best staff.”

Hilton Clark Sun Valley Resort

Ms. Denise Molintas General Manager

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

In this post-pandemic era, maintaining guest satisfaction and loyalty while attracting new markets and clientele remains at the fore. As competition increases, with the opening up of the world at large, we often ask ourselves, “How do we stand out in a highly-competitive industry with so many destinations?” The answer to this question brings us back to our core Hilton identity - what and who we are as a brand. We are committed to providing bespoke service and authentic experiences, sharing the light and warmth of hospitality with our guests, loyal patrons, and communities.

While it is true that the Philippines is home to beautiful beaches, picturesque mountains, and many unique locations, the Hilton Clark Sun Valley Resort positions itself as the “premier destination resort North of Manila,” delighting guests with a tropical getaway ideal

for their well-deserved Northern staycation. Our essential goal is to ensure that our guests experience more than what our property has to offer. We strive to expand our guest’s experience to include Clark’s natural beauty, business innovation, indigenous cultures, and diverse culinary offers.

What makes the hotel really special?

Hilton Clark Sun Valley Resort is a stylish destination hotel north of Metro Manila, surrounded by lush foliage and a stunning golf course that enables a rewarding Northern staycation.

With world-class amenities and offerings, the hotel features 308 well-appointed guest rooms and suites, mouth-watering culinary selections featuring fresh produce, and a host of in-hotel family-friendly activities by the pool, an outdoor rubberized playground, Kids Club, and more. The hotel also highlights its Apricus Wellness Spa, where guests may embark on a holistic journey into rejuvenation

and relaxation, and a Duty-Free Philippines outlet in the Hotel Lobby. The resort observes stringent health and safety protocols for worry-free stays in the post-pandemic world.

But beyond its strategic location and exceptional amenities, what makes Hilton Clark Sun Valley Resort unique is the heart of its team members, who welcome guests with remarkable Filipino hospitality. They live the HILTON values of Hospitality, Integrity, Teamwork, Ownership, and Now, which empower them to deliver an exceptional guest experience.

How do you prepare now to remain relevant and in-demand in future?

Organizational adaptability is vital to remain relevant in this rapidly changing market. Organizational adaptability is the ability to move quickly toward new opportunities, adjust to volatile markets, and avoid complacency. We work with a sense of urgency, which John Kotter defines as the disciplined daily determination to improve every time, every day.

Our HILTON values facilitate our adaptability, enabling us to take an ambidextrous approach - to simultaneously anticipate and implement changing market needs and provide consistent quality of our products and services. From digitalization to expanded children’s activities to ensuring consistency of brand service standards, we consistently push the boundaries to improve our guest’s experience.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

Hilton Clark Sun Valley Resort is deeply honored to be included in such a prestigious association. We believe that Haute Grandeur will continue to inspire us to deliver the best in class in our destination.

Kempinski Hotel Barbaros Bay

Ferman Dogan General Manager

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

One of the most important development aspect of the tourism sector, in which we are also in, is the creation of brand cities and destinations by correctly introducing them in Turkey and also providing the best quality. Bodrum has started to catch up with this aspect in recent years, with increasing ADR and occupancy ratios as it is positioned as a luxury destination in the world. It is very important that we increase and position the touristic highlights in our country to levels that will compete with Europe. I think that we should continue to provide the most attentive service while attracting quality visitors with high spending power by combining infrastructure, human resources, care and protection with promotion.

In addition, as Kempinski Hotel Barbaros Bay, we make high use of technology to improve guest experience and our operations. By adapting today’s technologies to our hotel, we communicate with guests through mobile applications which save a lot of time and increase guest satisfaction.

As a Kempinski brand, there are five characteristics in our DNA. We are peopleoriented, we believe that every experience and every inspiring opportunity leaves a trace on our guests’ life if our team adds warmth and originality to our services. Passion and curiosity lead to a good dialogue between our team and our guests. We mediate our guests to create their original stories. We believe that the best experiences will be offered with a difference that will arise from the team, and we are team passionate about providing a luxury experience.

We will continue to diversify our personalized services for different expectations of our team and our guests. There is no end to the personalized holiday experience. Everything is making a difference from our guests’ decision-making points to their experience preferences, the expectations they focus on, and the brand promises they value. That’s why personalizing the experience is a top priority for us.

What makes the hotel really special?

As Kempinski Hotel Barbaros Bay Bodrum, it is our top priority to provide our customers with an unforgettable experience in line

with their changing expectations. Stories, specially designed content and personalized experiences are the reason for preference in the field of tourism in the world, so it is very valuable to offer country and region-specific experiences. We attach great importance to providing this local experience to our guests. I think that with this local experience, the moments they spend in our hotel are more special for them.

First of all, I would like to emphasize that we have a great team, what makes the experience most special is that our team serves our guests with great enthusiasm. We offer our guests special deals on our facilities, products and services. We organise unique and exciting opportunities and projects to explore the region, its culture and the interesting aspects of its environment through events designed exclusively for our guests. We take the experience forward by organizing special meetings, meetups and celebrations that will bring them together. Our deep blue sea, our gastronomic delicacies, our priority to use local products, our approach to art, and our entertaining activities allow our guests, who are in different pursuits, to experience their own special holiday. We offer a unique experience in our sea view Spa, offering a holistic content to make them feel better in body and in mind.

Our guests, who want to get rid of the chaos of the city and have a pleasant time in nature, have the opportunity to spend time in their hobby gardens of our Barbaros Farm in Bodrum Karaova where we also offer

healthy packages to them. Also we are adding the products produced at Barbaros Farm to our menu.

In addition to our local and international flavors prepared by our Executive Chef and his team, we offer our guests a feast of taste from the best examples of Italian cuisine to the exotic flavors of Pan Asian cuisine.

We have designed an environment where they can be together with art all over our hotel. Kempinski Hotel Barbaros Bay hosted the South Korean sculptor Bonggi Park and a work that integrates with nature last year. All these special experiences provide the unique positioning of Kempinski Hotel Barbaros Bay Bodrum for our guests.

How do you prepare now to remain relevant and in-demand in future?

Our industry is a service-based industry that prioritizes people. After providing the necessary infrastructure, the aspect that will make the biggest difference is the human element. We invest in our human resources and our staff development is reflected in their relations with our guests. Our team works with love, passion and great devotion for the satisfaction of our guests. For success, we attach importance to our employees being on good terms, being appreciated, being involved in decision-making processes, reaching the positions they deserve and conveying their experiences to our guests. Since we reach our guests through our employees, understanding them is crucial to our success in our business.

Our guest experience begins before our guests even reach the hotel. After reaching the hotel, we serve our guests of all ages and expectations in every unit of our hotel, with our reception and lobby area, restaurants and bars, art points, spa, bars, boutiques and care for children. I would like to say that our investments in our team will always continue to keep our service quality at the highest level.

Karma Kandara, Ungasan, Bali

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

Keeping guests and team members engaged as we continually focus on creating and enhancing their experiences with us. It is our ongoing goal to come up with creative and innovative approaches to situations that ensure we are able to have a fun and beautiful environment to be working in. We undergo constant training and are always developing initiatives that allow our team to embrace empowering themselves in order to confidently assist the guests in having a truly special holiday that they won’t forget.

Karma Beach accessed by inclinator is truly magical with its white sand, turquoise waters and incredible sunset views. It’s completely self contained and guests are able to wine, dine and relax at the Le Club 22, Phoenix and Tiki Bars, as well as the beach restaurant. And our elevated Karma Spa also features a specially designed healing room perched in a cliff side cave with dramatic views and sounds of the ocean from below.

How do you prepare now to remain relevant and in-demand in future?

We Create... Experiences

What makes the hotel really special?

Our spectacular location. We are situated in Bali’s southernmost peninsula on a cliff overlooking the Indian Ocean. Also our private

It’s how we stay at the top of our game. Whether curating unique events, developing wellness initiatives such as our Karma Fit programs, introducing artist in residency programs, hosting charity fundraisers for the local community, creating fun recreational activities for our Three Monkeys Club, or reinventing our menus to represent the

Shaun Dünhofen General Manager

“It’s an award for excellence that can only support our reputation”

local bounties our area has to offer, we are constantly striving to improve every aspect of the resort from down in our sandy beaches all the way to the top of our cliff villas.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

The prestigious Haute Grandeur Global Hotel association and their exclusive awards system has been independently recognizing exceptional hospitality venues for almost a decade. Their inclusion of Karma Kandara is an honor and a testament to the services we provide and should solidify our position in this competitive industry for a while to come. It’s an award for excellence that can only support our reputation since the unbiased results are guaranteed by placing emphasis on quality feedback from guests, rather than quantity of votes by a panel of judges or general public.

CERTIF

W: www.quellenhof-seelodge.it E: info@quellenhof-seelodge.it

Quellenhof See Lodge

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

The biggest challenge is certainly the high density of direct competitors. Especially in South Tyrol (Italy) and Tyrol (Austria) we have a very large number of top 5 star hotels with a top infrastructure. Today, you can hardly score points with the most beautiful spa area or the most beautiful suite, but the overall offer has to be right. An enormously important factor here are the employees. They are the pillars of a company. And that is also one of the biggest challenges today: finding good and loyal employees.

What makes the hotel really special?

The Quellenhof See Lodge is certainly an absolute novelty in South Tyrol due to its architecture - completely out of the classical architecture in this area. Although we are located in the Alps, we have been inspired by the Maldives in terms of construction and flair. The resort is situated around an artificial lake of 4,500m² (pool) and 4 exclusive villas are

located directly in the pool. The offer in the house is also inspired by the Maledives. For example, we offer our guests the “underwater restaurant”, a speciality restaurant with fine fish creations. This is just one of the many highlights of the new See Lodge.

How do you prepare now to remain relevant and in-demand in future?

The longest-lasting success factor is and remains the criterion of “quality”, hardware as well as soft skills (staff, range of services, etc.). The “Q” in our logo stands not only for our name “Quellenhof”, but also for “quality”. We invest a lot here to do justice to this issue in all departments.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

I think, most of all, gaining international renown/awareness.

“The longest-lasting success factor is and remains the criterion of “quality”

Mr. Heinrich Dorfer Owner

FEATURED HOTEL

CERTIF

HOTEL

Fairmont Mayakoba

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

Our biggest challenge as a brand, address global environmental and social challenges. Accor has adopted numerous solutions to contribute to the development of local communities, reduce water and energy consumption and limit the environmental footprint of its hotels since 1994.

With Planet 21, Accor aims to provide a positive hospitality experience and redefine boundaries. We base our work in four strategic priorities: work with its employees, involve its customers, innovate with its partners and work with local communities.

What makes the hotel really special?

Fairmont Mayakoba is a resort in a private gated resort community, blissfully positioned on Mexico’s Caribbean coast between verdant forests, lush lagoons and the cerulean sea. In a destination with million anecdotes, rich culture, and beautiful landscapes, we are a haven of tropical tranquillity.

How do you prepare now to remain relevant and in-demand in future?

Because we know that first impressions last well beyond that initial moment, we are thrived to share that our property has concluded a process of renewal and innovation. This embellishment process tells the visual story of who we are and what we love, creating meaningful environments where every pattern has a spirit and every space an essence.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

Haute Grandeur is renown for being a prestigious institution that recognizes the best of the best of global hospitality. With your partnership we grant to our future guests and owners the credibility of our hard work to maintain this resort as an exceptional experience.

“This embellishment process tells the visual story of who we are and what we love”

Jacco van Teeffelen General Manager

CERTIF I E D HOTEL

Simbavati Fynbos on Sea

Simbavati Fynbos on Sea is situated in the Greater Knysna Area, above the quaint town of Sedgefield, along South Africa’s Garden Route, this eco paradise awaits, offering sweeping views over beaches, mountains, lagoons and a fynbos wonderland.

The nine room lodge and self-contained cottage are perched high on the dunes overlooking the Indian Ocean, surrounded by a 600 hectare pristine fynbos reserve. The estate abounds with plains game such as eland, zebra, bushbuck and waterbuck so there is plenty to see in all directions.

Guests can immerse themself in scenery to revive both mind and soul. Sedgefield has a tortoise as its emblem to remind visitors of the joy of ‘slow travel’. So meander along the nature trails, lie and watch the clouds or sit with binoculars. Enjoy a picnic or sundowners overlooking Gerickes Point. When guests

fancy a change of pace, take a mountain bike and choose from a variety of off-road trails.

Close to but off of Simbavati Fynbos on Sea, discover lovely fossil dunes and beaches, kayak on the Swartvlei and Sedgefield lagoons, visit the neighbouring protea farm. In summer at low tide, snorkelling in the rockpools can be a treat. More excitement still? This area is a big draw for advanced paragliding. Whilst invigorating sunrises and romantic sunsets will make this an unforgettable stay.

CERTIF I E D HOTEL

Oubaai Hotel Golf & Spa

At Oubaai Hotel Golf & Spa the cornerstone of the hotel’s belief is that home should be a place that nourishes the body, mind and spirit.

This is the underlying value that has created and grown Oubaai Hotel Golf & Spa into the outstanding residential estate that it is today.

Situated adjected to Herolds Bay on the Garden Route, a mere eight minutes from George Airport, this hidden gem is ideally located with 180 degree views of the Indian Ocean.

Authentic is one of the first words that comes to mind when thinking about Oubaai Hotel Golf & Spa, designed to blend with natural splendor of the Cape. The eco-friendly ethos has created a natural paradise providing a haven to an array of wildlife.

State of the art security systems offer complete peace of mind, enabling Oubaai Hotel Golf & Spa residents to wander the expanse of the 546 hectare estate without a worry.

The Ernie Els 18 hole Championship course is kept in mint condition and it is one of the most beautiful settings that can be seen anywhere in the golfing world. It was recently awarded third best conditioned course in Southern Cape and tenth in South Africa. The layout of the course is a traditional links type layout where veld grasses line the manicured fairways.

SPAS

Keishi Spa Novotel Vines Resort

Evelyn Zaccagnini Managing Director

What is the most popular treatment at your spa and what makes this treatment outstanding?

Forest Therapy: The Forest Therapy treatment is exclusive to Aromatherapy Associates making this treatment unique ,bringing the serenity of nature to the mind, body and soul.

The SHINRIN-YOKU is a Japanese practice that involves spending time in nature, amongst the trees ,to improve the overall wellbeing. Guests feel restored from the stresses of modern day living, cleansed. of pollution ,relief restlessness and agitation.Forest Therapy’s unique essential oil blend and treatment massage reinforces the attention to feel refreshed ,tranquil and grounded.

Which measures did you take to ensure customers feel confident to return to the spa during the challenging times brought about by the Covid pandemic?

Ensuring all government Covid Health and Safety guidelines where put in place. All our staff were trained correctly to take care of our guests in these challenging times. .Reassuring guests that our spa is still a safe and tranquil place to relax and enjoy.

Do you run promotional activities from time to time to keep customers excited about offerings and encourage them to return soon?

Keishi Spa runs seasonal promotions throughout the year, along with sponsoring golf events.

We also run promotions with our wedding events team.

How do you as a manager keep your employees motivated to ensure award winning service is always delivered?

Keishi spa has several incentives in place to motivate and keep the staff morale high .Accor Travel incentives are in place for all staff ,

“The spas inspiration came from the word Keshi pearl, it’s known for its unique beauty and lustre”

Spa

new training techniques keeping up with our global award winning accolades. Along with our attention to detail and quality of service is our number one priority.

What do you think sets your spa apart from others in the area?

Keishi Spa is a boutique wellness day spa located within a golf resort, nestled in the picturesque swan valley wine region in Perth Western Australia. The spas inspiration came from the word Keshi pearl, it’s known for its unique beauty and lustre , it has the meaning and properties of getting rid of the clouds of the mind, along with our luxurious treatments performed in our beautifully well appointed treatment rooms, our experienced therapists provide award winning treatments by our spa partner Aromatherapy Associates transcending our guests into a deep state of relaxation, with a unforgettable spa experience with the mind returning again in the near future.

Which facilities can guests use at the spa after treatment to relax and unwind?

We at Keishi Spa offer our guests refreshments from our in spa menu , personally served by our therapists in our relaxation lounge or while relaxing on our spa terrace overlooking our picturesque golf course and wildlife. Guests are also offered to use the facilities inclusive of pools, saunas, jacuzzi, 18 hole championship golf course mini golf, tennis, sauna Gymnasium, stretch specialist, hairdressing studio, along with restaurants and bars..

What unique selling point do you have to attract new clients that might be interesting to the readers?

Keishi Spa is a luxurious wellness day spa , offering the London brand Aromatherapy Associates . The day spa is within a golf resort, located in the Swan Valley wine region in Perth Western. The day spa has won several global awards in the spa industry offering exceptional service and attention to detail.

Oceania

Onda Spa at Quellenhof Luxury Resort Lazise

What is the most popular treatment at your spa & what makes this treatment outstanding?

JetPeel is a very popular face lifting treatment with sensational results. JetPeel uses a highspeed stream of air and water enriched with concentrated natural serums. It is a pleasant treatment, contactless and the effect is immediately visible. A valid alternative to filler injections. This treatment is completed by DermWave, a brand-new radiofrequency technique, we are the first to offer in Italy.

Resorts in collaboration with our Medical Centre and external consultants specialized in virology and hygiene, we did not suffer significant drops in spa bookings. Our guest are confident that they are safe with us at all times.

Do you run promotional activities from time to time to keep your customers excited about your offerings and to encourage them to return soon?

Yes, we have special offers on a continuous base.

Which measures did you take to ensure customers feel confident to return to the spa during the challenging times brought about by the covid pandemic?

Thanks to a strict protocol of anti-covid measures developed for Quellenhof Luxury

How do you as a manager keep your employees motivated to ensure award winning service is always delivered?

Our team is highly motivated because they are actively involved in the process of constantly perfectioning our treatment protocols and

Diana Szakacs Spa Manager

“Our team is highly motivated because they are actively involved in the process of constantly perfectioning our treatment protocols...”

Spa service quality. They can contribute with their know-how and experience. E. g. the project of Q-Touch, the exclusive manual method of Quellenhof Luxury Resorts is a team project in continuous evolution.

What do you think sets your spa apart from others in your area?

The 360-degree comprehensiveness of our spa concept, including also the Onda Sports “Feel-moved” program with precious inputs how to find one’s balance and mindfulness with meditation, yoga, ecstatic dance and much more. Q-Touch, our exclusive method, a combination of the very best single manual techniques have to offer, fluid like the movement of the waves.

Which facilities can guests use at the spa after a treatment to relax and unwind?

Separate spa area for families and adults only. Relaxing areas & Silent Room, relaxation areas, multimedia sauna infusion events, steam baths, heated pools all year round.

What unique selling point do you have to attract new clients that might be interesting to the readers?

The exclusivity of our treatments with the exclusive Q-Touch massage protocols. The Quellenhof Luxury Resorts’ philosophy of offering the best and being in the vanguard: We love to be the first to offer you the best.

Dreamworks Spa

ISMAIL ABUDAWOOD

General Manager

What is the most popular treatment at your spa & what makes this treatment outstanding?

Dreamworks Spa is well-known for its Asianinspired spa treatments. The Indonesian wellness treatment known as Traditional Balinese Massage is the most well-liked of the treatments. It is a deep-tissue massage that blends acupressure, reflexology, and the application of aromatherapy oil. Our Bali training facility develops experienced expert massage therapists who not only know the island’s traditional techniques by passion, but also naturally reflect the warm and accommodating Asian hospitality.

Which measures did you take to ensure customers feel confident to return to the spa during the challenging times brought about by the covid pandemic?

We are extremely serious about upholding

our duty to guarantee the security of both our visitors and employees. Before to and following every procedure, all of our branches are thoroughly sanitized. We take all necessary precautions to adhere to the health and safety rules. Our team has been practicing and complying with regulations diligently ever since the official opening. Almost 80% of our staff members have received vaccinations as of the date of this article’s publication. PCR tests are performed every 14 days by those who are not eligible for vaccination due to medical issues, in accordance with DHA guidelines.

Do you run promotional activities from time to time to keep your customers excited about your offerings and to encourage them to return soon?

Dreamworks Spa’s promotional activities aren’t the only thing that keep our clients coming back. More interaction is encouraged,

“Dreamworks Spa is more than just wellness — it is truly a vacation of the mind, body, and spirit.”

however, by our enthusiasm for creating spa and wellness solutions. We are constantly evolving. In order to provide trendy services, we incorporate holistic techniques. And we accept them and look for fresh methods to communicate with them.

How do you as manager keep your employees motivated to ensure award winning service is always delivered?

About twenty years have passed since I first entered this industry. Moreover, in my experience, tending to my team’s well-being, in addition to educating and training them on a regular basis, works best in inspiring them. We work in the wellness industry, and as a General Manager, I feel that we must achieve balance in our work and personal lives.

What do you think sets your spa apart from others in your area?

Our guiding principle is “Dreamworks Spa is more than just wellness — it is truly a vacation of the mind, body, and spirit.” As soon as a visitor enters our home, they are welcomed with the warmest of Asian hospitality with OSA greeting. Our therapies have a strong foundation in the age-old methods that promote recovery and relaxation. To ensure that we continue to be relevant in the market, we integrate this with the most recent advances. We distinguish ourselves from the rest of our rivals thanks to all of these.

room, jacuzzi, and sauna, which are subject to availability.

What unique selling point do you have to attract new clients that might be interested to therapy?

Dreamworks Spa is an esteemed trademark in the spa and wellness industry. We are the largest, multi-awardwinning, independent spa chain in the UAE, with over ten branches that have been in operation since 2007. Our goal is to provide our passionate visitors with Relax, Rejuvenate, and Refresh through the delivery of exceptional spa services that satisfy Dreamworks Spa standards.

Which facilities can guests use at the spa after a treatment to relax and unwind?

Some of our branches feature relaxation lounges and wet spaces, such as a steam

The Spa at Mandarin Oriental, Macau

The Spa at Mandarin Oriental, Macau offers holistic rejuvenation and relaxation in a serene, meditative setting.

With the most comprehensive range of wellness and massage treatments available in Macau, The Spa boasts life-enhancing signature programmes created exclusively by Mandarin Oriental, as well as specifically developed treatments inspired by local traditions and customs.

As part of its responsible wellness philosophy, The Spa places emphasis on organic, health-giving products and uses the worldrecognised Aromatherapy Associates line of natural body and face care products. The Spa also provides treatments and products from Mandarin Oriental’s Signature Spa Therapies that have been developed in consultation with specialists in Traditional Chinese Medicine and master aromatherapists. Each signature therapy consists of a relaxing, hands-on-body

massage ritual that combines the powerful effects of oriental meridian massage together with the therapeutic benefits of customblended essential oils, created uniquely for Mandarin Oriental.

The treatment rooms are designed with Mediterranean-inspired blue and red hues highlighting Macau’s entwined Asian and colonial heritage. Available with single rooms and couples’ suites, including one equipped with a Thai massage bed, the facility is enhanced by stunning floor-to-ceiling harbour-side views. Softly lit rejuvenating experience showers, pampering vitality pools and a crystal steam room also allow for peaceful relaxation.

Spa Holistique Marie De Bourgogne

Spa Holistique Marie De Bourgogne at Hôtel Le Cep has 2 areas for a total of 600m², and soon 1000m2 in spring 2023.

The spa offers a refined space combining vinotherapy with Vinesime for relaxation and state-of-the-art technology with 15 sensory experiences. The spa offers a variety of treatments such as cryotherapy, cryo 21, chromotherapy, aquabiking, dry hydromassage, balneotherapy, wrapping, massages, hammam, sauna and a sensory shower. The new Yoga room allowsguests to practice all the holistic practices related to Yoga, as well as those related to movement with the LPG Huber 360 device

The Ayurvedic centre, opened in March 2021, harmoniously combines the authenticity of this multi-millennial science with the codes of the beautiful Burgundy. The centre offers guests, in a unique setting, all the different ayurvedic treatments that link “body and mind”, from massages to ayurvedic cures to yoga or meditation sessions, including dietary advice

Sofitel SPA at Sofitel Legend The Grand Amsterdam

Wellness Spa Movil Center

Wellness Spa Movil Center is a sanctuary where unforgettable experiences happen. Relax mind and body with their massages, couple rituals, facials or hydrotherapy circuit with a completely personalized treatment.

Nothing is more relaxing than the Wellness Spa Movil Center experience. Enjoy a relaxing space created to free you from all the stress that routine brings. Relax with exquisite massages and rituals designed to leave you completely refreshed.

Delight with one of their wonderful facials that will restore the freshness, hydration and luminosity that your skin needs or different relaxation massages such as the zen massage or shiatsu massage and celebrate special dates with our Spa rituals for couples, Spa plans for companies and Spa for friends. The Wellness Spa Movil Center’s luxury experience will stimulate all your senses.

Cyprus

W: www.parklanecyprus.com E: reservations@parklanecyprus.com

Kalloni Spa at Parklane Resort & Spa

Inspired by the healing powers of the ocean and stretching over 3,000 square meters, Kalloni Spa at Parklane Resort & Spa is a luxury, state of the art unique sanctuary providing an exceptional treatment selection with impeccable personalized service.

Blending pure Thalassotherapy treatments from Thalgo with advanced modern face and body treatments from Biologique Recherche, supported by cutting edge technology. A selection of wellness packages can be customized especially for our exclusive guests.

Kalloni Spa at Parklane Resort & Spa is the only spa in Cyprus offering a unique indoor – outdoor Thalassotherapy program in five

pools, the largest sea view spa suite, luxury Russian Banya Treatment suites, all of them with private sauna and plunge pool. Wellness services are complimented also with a variety of fitness group classes and personal trainings from our expert instructors at ParkFit, our unique fully equipped, with the latest technology Technogym equipment health club.

Al Messila Spa at Al Messila Resort & Spa

Al Messila means “where water flows” in Arabic, and this name pays tribute to history of the property. Al Messila Ladies Wellness Retreat takes inspiration from the heritage of the resort and evolves around the healing and relaxing power of water.

Built on a real oasis, Al Messila Spa at Al Messila Resort & Spa has been born from nature and cultivated with love. Discover the spa facilities and indulge in a series of activities, spa treatments and experiences at the extensive Ladies Wellness Retreat and the state.

It is thanks to the goodness of water and a safe environment that pearls grow and nourish, becoming the beautiful natural treasures that the entire world appreciates and praises. Spanning over 14,000 sqm and two-story building of dedicated spaces, Al Messila Ladies Wellness Retreat is the biggest in the region.

The Spa At Mandarin Oriental Bosphorus, Istanbul

Inspired by the city’s Asian heritage The Spa at Mandarin Oriental Bosporus, Istanbul is the first of its kind in the city of Istanbul.

Filled with natural daylight, this luxurious haven offers an all-encompassing wellbeing experience that includes Thai massages, heat and water experiences, immunity-boosting light therapies, traditional hammams, and a premier fitness centre.

The Spa at Mandarin Oriental Bosphorus, Istanbul is a sumptuous, 3,500 sqm. wellness retreat filled with vivid natural daylight. State-of-the-art facilities and treatment rooms nod to the hotel’s surrounds with light eucalyptus wood, marble, and mosaic, while an extensive spa menu features both modern and traditional therapies.

There are 11 luxury treatment rooms, a private treatment room with its own garden, private jacuzzi and Amphibia treatment beds, 3 separate hammams, a serene circular relaxation area that opens to an enchanted Spa Garden, a fitness room with large gym and an outdoor garden, a spacious indoor pool with vivid daylight with jacuzzi and kids pool. The Spa also offers ultra-effective detox treatment methods by The MLX i³Dome and spa retail beauty products.

VIVAMAYR Medical Health Resort Maria Wörth

With the unique health concept fully tailored to suit guests’ individual needs, VIVAMAYR Medical Health Resort Maria Wörth helps guests find their way to long-term health and a new quality of life.

The journey on the path to a new lease on life begins directly on the shores of a picturesque lake at one of the VIVAMAYR Medical Health Resorts.

The VIVAMAYR Medical Health Resort by Lake Wörthersee is the cradle of Modern Mayr Medicine. In this unique location with its own generous lakeside plot and the breathtaking backdrop, relaxation is impossible to resist. Guests are supported by the doctors and therapists at VIVAMAYR Medical Health

Resort Maria Wörth with treatments that are individually adapted to guests’ needs. The invigorating VIVAMAYR Health Concept, based on the diagnostics and therapy of Dr. F. X. Mayr, marks the start of guests’ journey to greater health and well-being.

The medical therapy programs are Classic, Active Detox, Post Covid, Immune Boost, Weight Care, Stress Control and Antiinflammatory Skin.

VIVAMAYR Medical Health Resort Altaussee

Surrounded by breath-taking countryside with a magical lake and fabulous mountain scenery, all those who are on the search for recovery, relaxation and health will find the perfect conditions in which to activate both body and spirit in Altaussee.

In this picturesque environment, it is particularly easy to internalize the practical principle of Modern Mayr Medicine based on the diagnostics and therapy of Dr. F. X. Mayr. The modern, spacious construction style of the Medical Health Resort conveys a sense of ease and lightness. In combination with the empathy of the VIVAMAYR staff, this

creates an atmosphere in which true change is possible.

The medical therapy programs are Classic, Active Detox, Post Covid, Immune Boost, Weight Care, Stress Control and Antiinflammatory Skin.

Paradee Spa at Paradee Resort

Step into the blissful surroundings of Paradee Spa at Paradee Resort and leave the world behind. Indulge in the luxurious atmosphere of four exquisitely decorated double treatment rooms, each devoted to one of the four elements, earth, water, wind and fire.

Each room has its own outdoor bathtub, rainfall shower and relaxation area, while the Wind and Fire treatment rooms feature personal steam rooms.

Traditional Thai therapies and the contemporary science of wellness, “Thainess” are the foundations of Paradee Spa’s services. The signature Thai wellness treatments

“Khad Nam Rae Chae Nam Wan” and Four Elements embrace the harmonious qualities

of each element for complete relaxation and rejuvenation.

Guests are invited to enjoy the spa’s atmosphere of wellbeing, to and be pampered in every sense, indulging in the unforgettable experience every treatment has to offer. Experience a curative Thai technique, lavish voyage of wellness, beauty and elegance at Paradee Spa.

Spa By Clarins at Marsa Malaz Kempinski, The Pearl

Complete relaxation begins from the moment one steps inside Spa By Clarins at Marsa Malaz Kempinski, The Pearl.

A heavenly retreat for both men and women devoted to health, well-being and beauty, where the art of pampering has been finetuned to perfection and every little detail is studied in order to offer a unique experience. The spa offers a peaceful haven, nestled within the palace, where the mind and body are allowed to rest, reset and relax. Surrender to the healing hands of the skilled therapists and choose from the variety of special treatments, or packages to create an individual unforgettable journey.

Unwind and find ones Sense of Zen. Spa

By Clarins at Marsa Malaz Kempinski, The Pearl provides a full range of treatments, making use of the finest products, the latest technology, and the incomparable human touch in a truly serene setting across 3,000sqm and 21 treatments rooms. A much awaited, sanctuary.

Conrad Spa Manila

Conrad Manila, the premier haven for smart luxury by Manila Bay, delights its guests with a modern and holistic approach to wellness featuring signature treatments and spa services that are deeply rooted to local culture at the Conrad Spa Manila.

The Spa combines both traditional and modern treatments to curate a restorative and rejuvenating journey for guests. Highlyskilled therapists, award-winning essential oil massages amid intimate treatment rooms provide a calming escape from the complexities of living in the Metro.

Each treatment is carefully designed and tailored to provide therapeutic benefits to suit the needs of guests in helping achieve inner calm. Innovative treatments like coffee scrubs highlight the “His and Hers packages.” The journey begins with the guest’s choice among Conrad Spa Manila’s Signature Treatments: Poultice Massage, Chakra Balancing or the Kalinga Detoxifier, each lasting for 120-minutes and designed to

nourish and restore the body to an optimum state of well-being.

Deep Muscle, Hot Stone, Inner Calm, Bespoke and Shiatsu massages are also on offer to address guests’ individual needs, with natural formulas and holistic techniques specially applied for a more rewarding experience.

The Conrad Spa Manila is located on the 4th level of the iconic Conrad Manila, featuring six individual treatment rooms well-equipped with soaking tubs, private sauna and steam facilities. It is also spaciously designed to integrate a fitness center complete with dry sauna, steam rooms and guest lockers as well as an outdoor pool.

RESTAURANTS

W:

Grub & Vine

What is your restaurant’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

Something that we strive for is consistency: retaining our high standard of service in everything we do; from the food, to the service, ambience, and even the marketing. We want our guests to know that when they visit us, they will always have a great experience, and that takes constant work, dedication and commitment from everyone on the team.

Another industry-wide challenge is talent. There is a shortage of experienced and skilled senior people, such as chefs and managers. It’s something we need to address as an industry; nurturing and developing a pool of talent from within.

What makes the restaurant really special?

I think the fact that we live and breathe the three things that make for a fantastic experience; great food, fantastic wine, and a vibey ambience. Our food is unpretentious and tasty - we don’t go for trends or serve fiddly food you need to eat with a set of tweezers. Sure, there’s a time and place for that - but it’s not with us. Great wine - this is part of our ethos throughout the business - we understand that great food must meet its equal in wine, and we strive to deliver a fantastic range of local and international wines. We also offer unique wine pairing options: Local Legends - the best from our legendary local producers; International Icons - a selection of premium imports for those who are keen to experience what the world has to offer; and SA vs the World, a side-byside local and international comparison that aims to demonstrate how our wines stack up against the rest of the world.

Matt Manning

Chef Patron and Owner

“We live and breathe the three things that make for a fantastic experience; great food, fantastic wine, and a vibey ambience..”

How do you prepare now to remain relevant and in-demand in future?

Again this goes back to consistency. We don’t want to be a passing fad; we want Grub & Vine to someday become a well-loved Cape Town institution, of the likes of Aubergine, and this is only possible with consistency.

We also like to keep things fresh; our menu and wine list change frequently, and we regularly introduce new concepts such as our Meet the Makers dinner series.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

Partnering with credible industry bodies helps to elevate our brand’s profile, create awareness and establish trust in our offering.

W: www.salwabeachresort.qa

Dante Cucina Italiana at Hilton Salwa Beach Resort & Villas

Dante Cucina Italiana, named after the poet “Dante Alighieri” serves the resort’s Italian, Tuscan cuisine that hopefully brings some poetry into the guest’s palette, as it is the most visited restaurant at the property.

With both an indoor and outdoor seating area that can accommodate a total of 150 seats, the restaurant caters to families and couples alike.

An open kitchen is the centrepiece of the room, where the guests can see the chefs cooking everything from pasta and pizza to salads and risotto. On the other side, the bar

does not only serve the finest Italian wine, but also displays the various desserts offered. The interior has been inspired by the Italian lifestyle to create a contemporary design that brings forth the Italian culture without diminishing the Middle Eastern food customs where enjoying a meal with a large group of loved ones is the main course.

Turkey

W: www.mandarinoriental.com/istanbul/bosphorus E: reservations@novikovistanbul.com

Novikov Istanbul

Located on the enchanting European shoreline of Istanbul, overlooking the breathtaking views of the Bosphorus, Novikov Istanbul is a global pioneer of contemporary Asian and Italian cuisines, serving its unique delicacies in the stunning atmosphere of Mandarin Oriental Bosphorus, Istanbul.

Novikov Istanbul is styled in the spirit of an urban oasis, creating a beautiful setting for indoor or outdoor dining with magnificent views of the Bosphorus. The exquisite design of the venue conveys modern elegance and a refined sense of luxury through subtle decorative details and a natural colour palette.

A casual and relaxed atmosphere provides for a serene dining experience that merges innovative Asian and Italian cuisines with Novikov’s signature “market” concept. The restaurant offers a thoughtfully crafted

menu including sushi platters and a variety of pan-Asian delicacies in addition to its Italian and Mediterranean specialties. The restaurant’s style and versatile layout can comfortably accommodate couples, larger groups and private dining. Guests can enjoy the enticing atmosphere whilst delighting in the Bosphorus backdrop and enjoying drinks, innovative small plates, handcrafted cocktails and fine wines from Novikov Lounge Bar’s remarkable wine list.

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Villa Maya

Welcome to Villa Maya, a lovingly restored 18th century Dutch manor that once enjoyed the attention of the royal house of Travancore. In the spirit of its noble heritage, it continues to exude timeless elegance through contemporary design and haute cuisine.

Villa Maya is a treasure trove of subtle sensory delights; a theatre of the senses meticulously crafted to offer you an escape into serenity. Authentic traditional cuisines from around the world are exquisitely plated to harmonise with its classical architecture, minimal style and carefully selected art and craft pieces, creating an experience of beauty and grace.

Villa Maya has introduced sophisticated dining experiences. Villa Maya believes in comfort, privacy and finesse and each of their varied dining spaces have been individually styled to suit your every mood and celebration. At Villa Maya you will discover there is no separation, only a surrender to the immediacy of your senses.

Captain Jack’s at Elite Seef Residence & Hotel

What is your restaurant’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

Tackling inflation and major rising supply costs which effects at menu pricing, we can only manage this challenge in a highly competitive industry by our reliable suppliers that can help us sustains our operational efficiency of the business.

What makes the restaurant really special?

Captain Jack’s at Elite Seef Residence & Hotel has located at pool side of the hotel on the first floor in the heart of seef area.

We have extensive choice of refreshing beverages and wide selection of light snacks

menu , juicy burgers and sandwiches. Its guest perfect choice at all times. The ambiance and the music makes it a memorable experience especially while being served with attentive team members that can prepare a wide range of cocktails and drinks.

How do you prepare now to remain relevant and in-demand in future?

Most important is being aware about changing customer tastes and latest trends in the industry is the first step towards ensuring that your brand stays relevant. Social media presence. Introducing new items in the menu every few months. Adding offbeat cocktails and aTrained efficient team

Mr. Fadl Adib General Manager

“The ambiance and the music makes it a memorable experience”

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

The Haute Grandeur Global Awards is a one of the most prestigious internationally trusted Awards and we will be honored to receive such an award it will be a great added value to our profile as a management company and as team members.

Blue Beach Club & Bar at Mandarin Oriental, Bodrum

Situated on the resort’s main beach, Blue Beach Club & Bar at Mandarin Oriental, Bodrum is open from April until end of October and serves a range of rich options, including Turkish specialties, Turkish Kebap, doner, pizza, vegetarian and vegan choices, delicious desserts, homemade ice cream and sorbets.

as pizza, homemade ice cream and refreshing cocktails, without ever having to leave the beach.

W: www.mandarinoriental.com/bodrum E: mobod-restaurants@mohg.com

Mandarin Bar at Mandarin Oriental, Bodrum

Stylishly designed with a laid-back, sophisticated atmosphere, the Mandarin Bar at Mandarin Oriental, Bodrum is the perfect place in which to enjoy a drink.

With a talented team of bartenders as adept at crafting creative cocktails as they are mouth-watering mocktails, the bar serves an extensive list of fine wines alongside a range of premium liquors and cognacs, and beers.

In addition, guests can order from a selection of delicious Western and Asian-style bar snacks beautifully presented in bite size portions. Mandarin Bar at Mandarin Oriental, Bodrum’s terrace is a great spot for enjoying the sunset while sipping on Mediterranean and Aegean inspired cocktails.

Nea Diagonios

In a quiet location, Nea Diagonios with its large windows, minimalist decoration and of course the sea view is a guarantee of taste. After all, this is what has always been the restaurant’s hallmark for many years.

Classic, traditional and modern dishes are prepared by executive and award-winning chef Ioannis Chantakis. The Chef’s motto is balance and evolution. Classic flavours with a unique twist. This is beautifully displayed in the entire menu.

Among the restaurant’s specialties are the juicy beef soutzoukakia served with saffron rice and chili flakes, the onion and parsley

gyros, the handmade Olivier salad and the aubergine salad with garlic and parsley. You should also try the loukoumadakia (Greekstyle doughnuts) with Chios mastelo, smoked Metsovo cheese and feta, Cretan tomato chutney and mastic mayonnaise, as well as the Nea Diagonios salad with lettuce, tomato, baby rocket, pomegranate and parmesan. The menu also includes beef liver, pork steak and beef fillet.

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Bedrock Bar & Grill

Tucked in a clandestine corner in town, Bedrock Bar & Grill is no secret to those who appreciate the finest things in life.

From Spanish dinner parties to late night brasseries in New York and Paris, or simple afternoon food fare in Sydney and San Francisco, the well-travelled chefs bring home timeless gastronomy trends from their pilgrimage such as the city’s latest obsession, the Tomahawk.

Wood grilled, smoked hot or cold, with exotic spices or keeping things classic, customers can expect a selection of meat cuts and seafood

from the USA, Japan and Australia’s farms for superior quality and sustainability. Bedrock bar also carries a stunning collection of 70 rare and old single malt whiskies from around the world. Enjoy a tipple from the grandest collection of coveted amber liquid made by family-run distillers of remote places such as the Scottish Island and rural Japan.

China Blue by Jereme Leung at Conrad Manila

Elegant and sophisticated yet warm and welcoming, China Blue by Jereme Leung at Conrad Manila offers a modern interpretation of traditional Chinese cuisine, delicately crafted by renowned celebrity master chef Jereme Leung. The restaurant presents an exquisite array of Chinese barbeque dishes highlighted by the mouthwatering Golden Roast Duck with Osmanthus and Rose Bean Sauce in Momo Wrapper.

Diners who wish to experience the regality of Chinese culinary heritage are spoilt for choice with Chef Leung’s signature Australian Candy Heart Abalone with Dried Fish Maw in Superior Sauce and a live seafood option wherein they may choose from diverse methods of preparation such as with Fried Spicy Chili Sauce or Stir-fried with Crispy

Garlic and Shallots, among other gastronomic recipes.

China Blue by Jereme Leung at Conrad Manila ignites the senses with glittering blue chandeliers as the focal point in the main dining area, floor-to-ceiling glass windows with views of the Manila Bay in the horizon, and private dining rooms that can accommodate from eight to 18 guests - ideal for business lunches, special occasions and ting hun celebrations.

Brasserie on 3 at Conrad Manila

Brasserie on 3 at Conrad Manila is the award-winning all-day dining restaurant that features a diverse a la carte menu and modified buffet selections.

Helmed by Executive Chef Warren Brown, Brasserie on 3 at Conrad Manila’s wellcurated menu puts an emphasis on sustainably sourced, seasonal ingredients that are masterfully presented through live cooking stations. Each dish is prepared following stringent hygiene and food safety measures to ensure the health and well-being of all diners.

The restaurant’s airy, robust interiors with wood and nature elements, is complemented by floor-to-ceiling windows that show captivating views of Manila Bay. The live kitchen stations are highlighted through warm lighting and the restaurant’s high ceiling ambiance.

For intimate events and celebrations, the restaurant also provides guests with two private dining rooms, while an al fresco balcony that showcases the beautiful view of the Manila Bay and the cool breeze is also available to patrons.

Brasserie on 3 at Conrad Manila also treats gourmands to well-crafted epicurean feasts by Chef Warren at the Chef’s Table. Ideal for small groups looking to celebrate special occasions or gatherings, the hotel’s team of culinary artisans whip up an exclusive tasting menu best paired with premium wines to create a memorable evening with friends.